DirectPointe 7, Inc.
Experienced Information Technology Executive
DirectPointe 7, Inc. was founded in 2010 to provide enterprise-level technical support services at an affordable price. With over 30 years of leadership experience, DirectPointe specializes in advanced technical support, systems management, and architecture design. Our high-quality services aim to help customers save money, increase profitability, and gain a competitive advantage through technology. All our services utilize U.S.-based resources, combining remote support with proactive maintenance, monitoring services, and award‑winning software solutions to deliver reliable results.
Role Description This is a full‑time hybrid role for a Technical Support Specialist based in Orem, UT, with some work-from-home flexibility. The Technical Support Specialist will be responsible for providing technical support, troubleshooting issues, offering customer support, and ensuring customer satisfaction. Day‑to‑day tasks include responding to customer inquiries, analyzing technical problems, and resolving issues in a timely manner.
Qualifications
Technical Support and Troubleshooting skills
Analytical Skills
Customer Support and Customer Satisfaction skills
Strong communication and interpersonal skills
Ability to work independently and in a team environment
Experience in technical support roles is a plus
High school diploma or equivalent; a degree in a related field is preferred
Seniority level Entry level
Employment type Full‑time
Job function Information Technology
Industries IT Services and IT Consulting
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Role Description This is a full‑time hybrid role for a Technical Support Specialist based in Orem, UT, with some work-from-home flexibility. The Technical Support Specialist will be responsible for providing technical support, troubleshooting issues, offering customer support, and ensuring customer satisfaction. Day‑to‑day tasks include responding to customer inquiries, analyzing technical problems, and resolving issues in a timely manner.
Qualifications
Technical Support and Troubleshooting skills
Analytical Skills
Customer Support and Customer Satisfaction skills
Strong communication and interpersonal skills
Ability to work independently and in a team environment
Experience in technical support roles is a plus
High school diploma or equivalent; a degree in a related field is preferred
Seniority level Entry level
Employment type Full‑time
Job function Information Technology
Industries IT Services and IT Consulting
#J-18808-Ljbffr