SWITS DIGITAL Private Limited
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Job Title IT Operations Manager
Location Orem, Utah
Shift Day
Position Summary
A start-up culture; we move fast, adapt quickly, and cut out unnecessary bureaucracy.
Ownership of a critical IT function. You will be accountable for uptime, performance, and end-user satisfaction for our Orem headquarters (~400 employees).
Direct exposure to executive leadership and influence over company-wide technology standards.
Qualifications
5+ years of progressive IT leadership experience, including 3+ years managing end-user technology or HelpDesk operations at a scale of 300+ employees.
Proven ability to define and improve operational metrics and use data insights to drive continuous service improvement.
Deep hands‑on expertise with the Microsoft E5 ecosystem including Intune, OSD Cloud, Azure AD / Entra ID, Defender, Teams, and OneDrive, with emphasis on endpoint telemetry, configuration management, and automated remediation.
Strong background in endpoint engineering; imaging, patching, compliance, and hardware troubleshooting, supported by PowerShell or Python scripting for automation.
Experience integrating observability and alerting into IT operations (e.g., Intune analytics, Defender dashboards, Prometheus monitoring and alerting, or other log‑based monitoring) to create measurable reliability outcomes.
Track record of driving down incident rates and achieving measurable reductions in user‑reported tickets through automation and/or process redesign.
Exceptional communication and stakeholder management skills; capable of translating technical performance data into clear business and customer impact narratives.
Demonstrated customer‑first mindset, balancing technical excellence with empathy and responsiveness to user needs.
Strong organizational and documentation discipline, with the ability to create scalable, repeatable processes.
Bachelor’s degree in Computer Science, Information Systems, or equivalent professional experience.
Hands‑on approach; a leader who can architect the system and jump in to debug it when needed.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Information Technology
Industries IT Services and IT Consulting
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Job Title IT Operations Manager
Location Orem, Utah
Shift Day
Position Summary
A start-up culture; we move fast, adapt quickly, and cut out unnecessary bureaucracy.
Ownership of a critical IT function. You will be accountable for uptime, performance, and end-user satisfaction for our Orem headquarters (~400 employees).
Direct exposure to executive leadership and influence over company-wide technology standards.
Qualifications
5+ years of progressive IT leadership experience, including 3+ years managing end-user technology or HelpDesk operations at a scale of 300+ employees.
Proven ability to define and improve operational metrics and use data insights to drive continuous service improvement.
Deep hands‑on expertise with the Microsoft E5 ecosystem including Intune, OSD Cloud, Azure AD / Entra ID, Defender, Teams, and OneDrive, with emphasis on endpoint telemetry, configuration management, and automated remediation.
Strong background in endpoint engineering; imaging, patching, compliance, and hardware troubleshooting, supported by PowerShell or Python scripting for automation.
Experience integrating observability and alerting into IT operations (e.g., Intune analytics, Defender dashboards, Prometheus monitoring and alerting, or other log‑based monitoring) to create measurable reliability outcomes.
Track record of driving down incident rates and achieving measurable reductions in user‑reported tickets through automation and/or process redesign.
Exceptional communication and stakeholder management skills; capable of translating technical performance data into clear business and customer impact narratives.
Demonstrated customer‑first mindset, balancing technical excellence with empathy and responsiveness to user needs.
Strong organizational and documentation discipline, with the ability to create scalable, repeatable processes.
Bachelor’s degree in Computer Science, Information Systems, or equivalent professional experience.
Hands‑on approach; a leader who can architect the system and jump in to debug it when needed.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Information Technology
Industries IT Services and IT Consulting
#J-18808-Ljbffr