University of Arkansas for Medical Science
Lead Clinical Billing Specialist
University of Arkansas for Medical Science, Little Rock, Arkansas, United States, 72208
Closing Date: 11/28/2025
Type of Position: Staff - Clerical Job Type: Regular Work Shift: Day Shift (United States) Sponsorship Available: No
Institution University of Arkansas for Medical Sciences (UAMS)
About UAMS The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.
Benefits
Health: Medical, Dental and Vision plans available for qualifying staff and family
Holiday, Vacation and Sick Leave
Education discount for staff and dependents (undergraduate only)
Retirement: Up to 10% matched contribution from UAMS
Basic Life Insurance up to $50,000
Career Training and Educational Opportunities
Merchant Discounts
Concierge prescription delivery on the main campus when using UAMS pharmacy
Responsibilities
Maintains good working relationship with patients and families, visitors, physicians and other employees.
Follows hospital guest relations guidelines and "Circle of Excellence" criteria; offers frequently to assist other employees when needed making a conscious effort to recognize and support co‑workers, demonstrates a professional appearance and demeanor.
Addresses all incoming inquiries from patients, collections staff, UAMS employees, assists patients with billing, service and insurance questions on the phone, mail or in person.
Handles all collections duties and serves as a technical resource for other collection service staff. In the absence of the Collections Manager responsible for supervising staff through the ACD Call monitoring system as well as making scheduling changes to breaks/lunch/clerical time during absences and vacations to ensure coverage, adjusting work assignments.
Documents all encounters and actions taken in all appropriate UAMS systems as EPIC, BaseRecover and/or DOMS where appropriate. Sets next work date if follow‑up is needed.
Updates system with insurance or patient demographic corrections. Verifies new insurance information with payer and submits/resubmits claims as indicated.
Accepts patient payments over the phone and posts payments to the Patient Accounting system according to departmental guidelines. Generates receipts as appropriate.
Assists all collection agencies with any requests when appropriate to insure no interruption to the self‑pay collection process.
Processes payment plans as set up by Customer Service and/or sets up payment plans as needed within UAMS guidelines.
Reviews accounts for proper placement to/from collection agencies following the UAMS collection flow.
Works Bankruptcy filing notices, decisions notices and files claims accordingly.
Processes death certificates received documenting in the UAMS systems and places accounts when appropriate to Estate collection agency.
Assists with Debt Setoff process each year for bad debt accounts to be attached to Arkansas state tax filings.
Is familiar with Medicaid and other financial assistance programs and refers patients as appropriate.
Tracks and resolves patient complaints within 48 hours.
Assists departments within hospital with questions about insurance policies, collection processes or other billing issues as needed.
Returns voice mail messages within two (2) business days.
Generates itemized bills and/or spreadsheets as needed to any customer, internal or external.
Works patient correspondence as assigned.
Reviews and resolves correspondences as assigned.
Refers mail and phone calls of outsourced accounts to the appropriate vendor when applicable.
Performs other duties as assigned.
Qualifications
Minimum Qualifications:
Bachelor's degree in business administration, social work, public service or related; plus, three (3) years' experience in a high‑volume healthcare customer service setting or revenue cycle related function. Including one (1) year of verifiable supervisory experience in an office setting, preferably in healthcare.
or High School diploma/GED plus seven (7) years' experience in a high volume healthcare customer service setting or revenue cycle related function. Including one (1) year of verifiable supervisory experience in an office setting, preferably in healthcare.
Must possess excellent verbal and written communication skills and the ability to maintain professional standards at all times.
Preferred:
EPIC experience.
Experience in a high‑volume customer service center or hospital revenue related setting.
Salary Information Commensurate with education and experience.
Required Documents to Apply
Three Professional References (name, email, business title)
Resume
Optional Documents
Cover Letter / Letter of Application
Letters of Recommendation
Proof of Veteran Status
Recruitment Contact Information Please contact
askrecruitment@uams.edu
for any recruiting related questions.
Application Process All application materials must be uploaded to the University of Arkansas System Career Site at https://uasys.wd5.myworkdayjobs.com/UASYS.
EEO Statement The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual orientation, or pregnancy. Questions or concerns about the application of Title IX may be sent to the University's Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.
Pre‑employment Screening Criminal Background Check, Financial Credit Check.
Physical Activity Requirements Constant Physical Activity: Feeling, Grasping, Hearing, Manipulate items with fingers, including keyboarding, Reaching, Repetitive Motion, Sitting, Talking. Frequent Physical Activity: Crouching, Pulling, Pushing, Standing, Walking. Occasional Physical Activity: Lifting, Stooping.
#J-18808-Ljbffr
Type of Position: Staff - Clerical Job Type: Regular Work Shift: Day Shift (United States) Sponsorship Available: No
Institution University of Arkansas for Medical Sciences (UAMS)
About UAMS The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.
Benefits
Health: Medical, Dental and Vision plans available for qualifying staff and family
Holiday, Vacation and Sick Leave
Education discount for staff and dependents (undergraduate only)
Retirement: Up to 10% matched contribution from UAMS
Basic Life Insurance up to $50,000
Career Training and Educational Opportunities
Merchant Discounts
Concierge prescription delivery on the main campus when using UAMS pharmacy
Responsibilities
Maintains good working relationship with patients and families, visitors, physicians and other employees.
Follows hospital guest relations guidelines and "Circle of Excellence" criteria; offers frequently to assist other employees when needed making a conscious effort to recognize and support co‑workers, demonstrates a professional appearance and demeanor.
Addresses all incoming inquiries from patients, collections staff, UAMS employees, assists patients with billing, service and insurance questions on the phone, mail or in person.
Handles all collections duties and serves as a technical resource for other collection service staff. In the absence of the Collections Manager responsible for supervising staff through the ACD Call monitoring system as well as making scheduling changes to breaks/lunch/clerical time during absences and vacations to ensure coverage, adjusting work assignments.
Documents all encounters and actions taken in all appropriate UAMS systems as EPIC, BaseRecover and/or DOMS where appropriate. Sets next work date if follow‑up is needed.
Updates system with insurance or patient demographic corrections. Verifies new insurance information with payer and submits/resubmits claims as indicated.
Accepts patient payments over the phone and posts payments to the Patient Accounting system according to departmental guidelines. Generates receipts as appropriate.
Assists all collection agencies with any requests when appropriate to insure no interruption to the self‑pay collection process.
Processes payment plans as set up by Customer Service and/or sets up payment plans as needed within UAMS guidelines.
Reviews accounts for proper placement to/from collection agencies following the UAMS collection flow.
Works Bankruptcy filing notices, decisions notices and files claims accordingly.
Processes death certificates received documenting in the UAMS systems and places accounts when appropriate to Estate collection agency.
Assists with Debt Setoff process each year for bad debt accounts to be attached to Arkansas state tax filings.
Is familiar with Medicaid and other financial assistance programs and refers patients as appropriate.
Tracks and resolves patient complaints within 48 hours.
Assists departments within hospital with questions about insurance policies, collection processes or other billing issues as needed.
Returns voice mail messages within two (2) business days.
Generates itemized bills and/or spreadsheets as needed to any customer, internal or external.
Works patient correspondence as assigned.
Reviews and resolves correspondences as assigned.
Refers mail and phone calls of outsourced accounts to the appropriate vendor when applicable.
Performs other duties as assigned.
Qualifications
Minimum Qualifications:
Bachelor's degree in business administration, social work, public service or related; plus, three (3) years' experience in a high‑volume healthcare customer service setting or revenue cycle related function. Including one (1) year of verifiable supervisory experience in an office setting, preferably in healthcare.
or High School diploma/GED plus seven (7) years' experience in a high volume healthcare customer service setting or revenue cycle related function. Including one (1) year of verifiable supervisory experience in an office setting, preferably in healthcare.
Must possess excellent verbal and written communication skills and the ability to maintain professional standards at all times.
Preferred:
EPIC experience.
Experience in a high‑volume customer service center or hospital revenue related setting.
Salary Information Commensurate with education and experience.
Required Documents to Apply
Three Professional References (name, email, business title)
Resume
Optional Documents
Cover Letter / Letter of Application
Letters of Recommendation
Proof of Veteran Status
Recruitment Contact Information Please contact
askrecruitment@uams.edu
for any recruiting related questions.
Application Process All application materials must be uploaded to the University of Arkansas System Career Site at https://uasys.wd5.myworkdayjobs.com/UASYS.
EEO Statement The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual orientation, or pregnancy. Questions or concerns about the application of Title IX may be sent to the University's Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.
Pre‑employment Screening Criminal Background Check, Financial Credit Check.
Physical Activity Requirements Constant Physical Activity: Feeling, Grasping, Hearing, Manipulate items with fingers, including keyboarding, Reaching, Repetitive Motion, Sitting, Talking. Frequent Physical Activity: Crouching, Pulling, Pushing, Standing, Walking. Occasional Physical Activity: Lifting, Stooping.
#J-18808-Ljbffr