Florida State University
Desktop Support Specialist @ SynTech
Florida State University, Florida, New York, United States
The Desktop Support Specialist will provide day-to-day technical support to employees for network and desktop infrastructure issues.
ESSENTIAL FUNCTIONS:
Maintains Enterprise XDR on workstations, Virtual Application Delivery software, and various M365 applications. Creates new accounts within Active Directory, Office 365, Exchange and other applications. Maintains passwords, data integrity and file system security for the desktop environment. Installs software and hardware for employees, as needed. Educates users on the proper usage of company hardware and applications. Assists users in the configuration of mobile devices to access company applications. Enforces corporate security standards and maintains group policies and Intune policies at the desktop and user level. Participates in development of information technology and infrastructure projects. Optimizes, streamlines, and automates desktop infrastructure using tools such as Intune. Resolves complex technical issues for employees utilizing the ticket system. Troubleshoots network issues affecting end users; supplies troubleshooting details to the Network Administrator. Partners with 3rd party software vendors to troubleshoot and resolve issues. Recommends hardware and software solutions, including new acquisitions and upgrades. Supports the department with on-call and after-hours availability, when required. Assists Systems Administrators and Network Administrator with open IT projects and other related duties, as assigned. REQUIREMENTS: Bachelor’s degree in Computer Information Systems, Information Technology, Engineering or related discipline; will consider relevant years’ experience in lieu of degree. Minimum of 3 years’ experience in Desktop Support or End User Support with 100+ users. Working knowledge of Windows Server Roles. Experience with scripting languages such as Python and PowerShell, preferred. Security+, Network+, and/or ITIL certification, preferred. Must be a self-starter with solid communication and interpersonal skills. Excellent organizational and time management skills with the ability to multi-task and prioritize in a fast-paced environment. Ability to communicate highly technical information to non-technical users. Proficient with Windows 10/11 and MacOS. Extensive experience working with remote users. Knowledgeable of Windows Server technologies (Active Directory, DHCP, DNS) and Group Policy management. Experience with M365 solutions such as Exchange, Intune, PowerApps, SharePoint, and Teams. Experience with Dynamics 365, preferred. Ability to accurately diagnose and repair desktop/laptop hardware and end user issues. Extensive experience troubleshooting and resolving issues with Microsoft Office 365 and other Office products. Extensive experience in change management and documentation. Experience with Apple products, preferred. Must be able to physically bend, stoop, and lift up to 40 pounds, as necessary, for equipment installations, workstation setups, etc.
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Maintains Enterprise XDR on workstations, Virtual Application Delivery software, and various M365 applications. Creates new accounts within Active Directory, Office 365, Exchange and other applications. Maintains passwords, data integrity and file system security for the desktop environment. Installs software and hardware for employees, as needed. Educates users on the proper usage of company hardware and applications. Assists users in the configuration of mobile devices to access company applications. Enforces corporate security standards and maintains group policies and Intune policies at the desktop and user level. Participates in development of information technology and infrastructure projects. Optimizes, streamlines, and automates desktop infrastructure using tools such as Intune. Resolves complex technical issues for employees utilizing the ticket system. Troubleshoots network issues affecting end users; supplies troubleshooting details to the Network Administrator. Partners with 3rd party software vendors to troubleshoot and resolve issues. Recommends hardware and software solutions, including new acquisitions and upgrades. Supports the department with on-call and after-hours availability, when required. Assists Systems Administrators and Network Administrator with open IT projects and other related duties, as assigned. REQUIREMENTS: Bachelor’s degree in Computer Information Systems, Information Technology, Engineering or related discipline; will consider relevant years’ experience in lieu of degree. Minimum of 3 years’ experience in Desktop Support or End User Support with 100+ users. Working knowledge of Windows Server Roles. Experience with scripting languages such as Python and PowerShell, preferred. Security+, Network+, and/or ITIL certification, preferred. Must be a self-starter with solid communication and interpersonal skills. Excellent organizational and time management skills with the ability to multi-task and prioritize in a fast-paced environment. Ability to communicate highly technical information to non-technical users. Proficient with Windows 10/11 and MacOS. Extensive experience working with remote users. Knowledgeable of Windows Server technologies (Active Directory, DHCP, DNS) and Group Policy management. Experience with M365 solutions such as Exchange, Intune, PowerApps, SharePoint, and Teams. Experience with Dynamics 365, preferred. Ability to accurately diagnose and repair desktop/laptop hardware and end user issues. Extensive experience troubleshooting and resolving issues with Microsoft Office 365 and other Office products. Extensive experience in change management and documentation. Experience with Apple products, preferred. Must be able to physically bend, stoop, and lift up to 40 pounds, as necessary, for equipment installations, workstation setups, etc.
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