Omni Hotels & Resorts
Host / Greeter
Omni Hotels & Resorts – Omni Parker House Hotel
Location: Parker House Hotel, Boston, MA. The hotel is a historic landmark on the Freedom Trail, offering 551 luxurious guest rooms and modern amenities.
Job Overview: Responsible for delivering excellence in guest service by developing relationships with guests, providing personalized service, anticipating and delivering guests’ needs. The Host comprehends the restaurant operation and seats guests with a friendly demeanor keeping their expectations and the needs of the operation in mind.
Rate: $30.83 per hour to start.
Responsibilities
Consistent maintenance and refinement of service standards. Ensures compliance with all hotel standards and local laws.
Ensure compliance with health, safety and sanitation awareness standards. Prepare daily for health department and Ecosure inspections.
Perform all necessary tasks for a host according to the standard operating procedure of the hotel including answering phone, managing reservations and table assignments, greeting guests, seating guests, explaining restaurant concepts.
Perform all side work as assigned by management including organization of restaurant host stand and guest entrance, menu cleanliness.
Responsible to adhere to all proper trash procedures.
Must retain and maintain complete knowledge of all food and beverage menu items.
Report to management any need for housekeeping or maintenance of restaurant and restaurant equipment.
Maintain all furniture, fixtures and equipment to a high standard, minimizing breakage by demonstrating care when handling hotel assets and equipment.
Perform proper steps of service when seating guests. Responsible for ensuring high‑quality table sets prior to seating tables.
Ensure positive guest service and respond positively to complaints, turning dissatisfied guests into return guests.
Respond to guests’ requests in an accurate and timely manner, creating a positive outcome that will result in a memorable experience.
Maintain knowledge of hotel offerings and local surroundings, i.e. nearby entertainment, theaters, etc.
Contribute to the restaurant sanitation operation and timing of service out of the kitchen to the table. Ensure prompt delivery and quality control from point of departure to arrival.
Attend daily stand‑up meetings to gather relevant information prior to service.
Contribute to the cleanliness and organization of all restaurant space, FOH & BOH.
Execute all necessary instructions on Restaurant Event Orders.
Encourage and build mutual trust, respect and cooperation among co‑workers. Treat co‑workers fairly and equitably.
Maintain a professional, neat and organized appearance according to Omni Parker House standards.
Respond swiftly and effectively in any emergency or safety situations. Ensure a safe working and guest environment to reduce the risk of injury or accident.
Attend all required department trainings and meetings.
Perform any other duties required by leadership.
Qualifications
Hands‑on food and beverage knowledge and a comprehensive knowledge of the hospitality business.
Relevant host experience in a fine dining restaurant preferred.
Willingness to work flexible hours during busy times and high‑profile events, including nights, weekends and holidays.
Highly developed customer service skills; friendly, approachable demeanor and strong problem‑solving abilities, with a keen eye for detail.
Proven ability to engage guests at all levels. Passionate about providing warm, engaging and personalized service.
Ability to work in a fast‑paced environment and handle multiple priorities.
Ability to handle stressful and busy hotel operations. Maintain a positive and professional demeanor and composure.
Reliability – report to work on time and when scheduled.
Ability to stand and/or walk for extended periods of time.
Meet standards of appearance and maintain high personal hygiene.
Clear, concise written and verbal communication skills in English.
Computer literacy including Payroll systems, Micros, POS systems.
Serve Safe certified; unexpired TIPS required.
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Location: Parker House Hotel, Boston, MA. The hotel is a historic landmark on the Freedom Trail, offering 551 luxurious guest rooms and modern amenities.
Job Overview: Responsible for delivering excellence in guest service by developing relationships with guests, providing personalized service, anticipating and delivering guests’ needs. The Host comprehends the restaurant operation and seats guests with a friendly demeanor keeping their expectations and the needs of the operation in mind.
Rate: $30.83 per hour to start.
Responsibilities
Consistent maintenance and refinement of service standards. Ensures compliance with all hotel standards and local laws.
Ensure compliance with health, safety and sanitation awareness standards. Prepare daily for health department and Ecosure inspections.
Perform all necessary tasks for a host according to the standard operating procedure of the hotel including answering phone, managing reservations and table assignments, greeting guests, seating guests, explaining restaurant concepts.
Perform all side work as assigned by management including organization of restaurant host stand and guest entrance, menu cleanliness.
Responsible to adhere to all proper trash procedures.
Must retain and maintain complete knowledge of all food and beverage menu items.
Report to management any need for housekeeping or maintenance of restaurant and restaurant equipment.
Maintain all furniture, fixtures and equipment to a high standard, minimizing breakage by demonstrating care when handling hotel assets and equipment.
Perform proper steps of service when seating guests. Responsible for ensuring high‑quality table sets prior to seating tables.
Ensure positive guest service and respond positively to complaints, turning dissatisfied guests into return guests.
Respond to guests’ requests in an accurate and timely manner, creating a positive outcome that will result in a memorable experience.
Maintain knowledge of hotel offerings and local surroundings, i.e. nearby entertainment, theaters, etc.
Contribute to the restaurant sanitation operation and timing of service out of the kitchen to the table. Ensure prompt delivery and quality control from point of departure to arrival.
Attend daily stand‑up meetings to gather relevant information prior to service.
Contribute to the cleanliness and organization of all restaurant space, FOH & BOH.
Execute all necessary instructions on Restaurant Event Orders.
Encourage and build mutual trust, respect and cooperation among co‑workers. Treat co‑workers fairly and equitably.
Maintain a professional, neat and organized appearance according to Omni Parker House standards.
Respond swiftly and effectively in any emergency or safety situations. Ensure a safe working and guest environment to reduce the risk of injury or accident.
Attend all required department trainings and meetings.
Perform any other duties required by leadership.
Qualifications
Hands‑on food and beverage knowledge and a comprehensive knowledge of the hospitality business.
Relevant host experience in a fine dining restaurant preferred.
Willingness to work flexible hours during busy times and high‑profile events, including nights, weekends and holidays.
Highly developed customer service skills; friendly, approachable demeanor and strong problem‑solving abilities, with a keen eye for detail.
Proven ability to engage guests at all levels. Passionate about providing warm, engaging and personalized service.
Ability to work in a fast‑paced environment and handle multiple priorities.
Ability to handle stressful and busy hotel operations. Maintain a positive and professional demeanor and composure.
Reliability – report to work on time and when scheduled.
Ability to stand and/or walk for extended periods of time.
Meet standards of appearance and maintain high personal hygiene.
Clear, concise written and verbal communication skills in English.
Computer literacy including Payroll systems, Micros, POS systems.
Serve Safe certified; unexpired TIPS required.
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