Washington State Department of Social and Health Services
DSHS FTAA IT System Administration Journey
Washington State Department of Social and Health Services, Tumwater, Washington, us, 98511
DSHS FTAA IT System Administration Journey
Join to apply for the
DSHS FTAA IT System Administration Journey
role at
Washington State Department of Social and Health Services .
Description DSHS FTAA – IT System Administration Journey, WA Cares Fund Make a meaningful impact in long‑term care policy by embracing this thrilling opportunity. The WA Cares Fund is the first of its kind in the United States, showcasing why Washington State leads the nation in long‑term care initiatives. Created by the WA State Legislature, the WA Cares Fund (WCF) offers affordable long‑term care insurance coverage to all working Washingtonians. This is a rare opportunity to become one of the founding team members as we introduce the nation’s first long‑term services and supports social insurance program.
DSHS’s Home & Community Living Administration (HCLA) WCF is hiring key team members now to assist as we move toward the full implementation of the program. Beginning in 2026, the innovative work that you do now will aid qualified people and their authorized representatives to apply for and access their earned benefits that help pay for daily‑living activities. Your experience, knowledge, and skills make a difference.
We are hiring an
IT System Administrator
in Tumwater, WA, supporting the Finance, Technology, and Analytics Administration (FTAA). In this role, you will provide critical system administration, technical services, and customer support to field staff across FTAA and HCLA. You will manage Local Area Networks (LAN), cloud and print services, mobile devices, and tier‑two application support while delivering training and guidance to staff.
Your work will directly support Case Managers, Social Workers, Nurses, Psychologists, Attorneys, administrative personnel, and Executive Management, enabling them to deliver essential services that transform lives throughout Washington State.
Responsibilities
Design, configure, and maintain regional and cloud‑based network infrastructure, including servers, switches, routers, and related equipment.
Administer and monitor LAN/WAN systems, ensuring optimal performance, security, and reliability.
Implement and manage data backup, recovery, and disaster recovery processes for on‑premises and cloud systems.
Deploy and manage workstation hardware, mobile devices, and operating system images using Microsoft Configuration Manager, Intune, and related tools.
Troubleshoot and resolve complex hardware, software, and network issues using advanced diagnostic tools and scripting.
Configure and manage access permissions, shared resources, and network storage in compliance with security standards.
Support and maintain managed print, fax, and conferencing systems across regional offices.
Provide technical training, mentoring, and end‑user support to enhance staff productivity and technology proficiency.
Analyze business needs and recommend technology solutions that leverage cloud platforms like Azure, Teams, Power Apps, and SharePoint.
Consult with management on IT infrastructure improvements, system upgrades, and technology planning to support agency operations.
Desired skills, knowledge, and abilities
Knowledge of systems operations, cloud computing, network infrastructure, and IT hardware/software, including servers, switches, and end‑user devices.
Skilled in managing complex IT projects, from planning and implementation to evaluation and improvement.
Strong analytical and problem‑solving abilities to assess issues and develop effective technical solutions.
Excellent communication and interpersonal skills to convey technical information clearly to diverse audiences.
Ability to build and maintain collaborative relationships across programs, departments, and agencies.
Adaptable and organized, able to manage shifting priorities and multiple tasks in fast‑paced environments.
Demonstrated sound judgment, decision‑making, and conflict resolution skills.
Self‑motivated, detail‑oriented, and dependable, with a commitment to accuracy, reliability, and compliance with agency standards.
Who should apply?
A Bachelor’s degree in Information Technology or a closely related field and at least four (4) years of experience in one or more of the following areas:
Consulting, analyzing, designing, or programming
Installing or maintaining computer software applications, hardware, telecommunications, or network infrastructure
Directing projects, providing technical or customer support in IT
Administering or supervising staff performing IT‑related work
An Associate’s degree in computer science (including coursework in programming, networking, and system administration) and at least six (6) years of IT experience in any of the areas listed above.
At least eight (8) years of IT experience in any of the areas listed above.
Additional information
Work schedule: 8:00 AM – 5:00 PM, Monday through Friday
Ready to start a rewarding career? Apply today! Along With Your Application, Please Include
An updated resume
Three professional references with contact information
Questions? Please reach out to DSHS Recruiter Ricky Luna at ricky.luna@dshs.wa.gov and reference job number
#07695 .
Supplemental Information
Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the job.
This announcement may be used to fill multiple vacancies.
Employees driving on state business must have a valid driver’s license.
Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.
Equal Opportunity Employer Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate on the basis of age, sex, sexual orientation, gender, gender identity or expression, marital status, race, creed, color, national origin, religion, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, or physical disability, or use of a trained dog guide or service animal by a person with a disability, equal pay, or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725‑5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7‑1‑1 or 1‑800‑833‑6384.
E‑Verify® is a registered trademark of the U.S. Department of Homeland Security.
Seniority level Associate
Employment type Full‑time
Job function Information Technology
Industries Government Administration, Individual and Family Services, and Hospitals and Health Care
#J-18808-Ljbffr
DSHS FTAA IT System Administration Journey
role at
Washington State Department of Social and Health Services .
Description DSHS FTAA – IT System Administration Journey, WA Cares Fund Make a meaningful impact in long‑term care policy by embracing this thrilling opportunity. The WA Cares Fund is the first of its kind in the United States, showcasing why Washington State leads the nation in long‑term care initiatives. Created by the WA State Legislature, the WA Cares Fund (WCF) offers affordable long‑term care insurance coverage to all working Washingtonians. This is a rare opportunity to become one of the founding team members as we introduce the nation’s first long‑term services and supports social insurance program.
DSHS’s Home & Community Living Administration (HCLA) WCF is hiring key team members now to assist as we move toward the full implementation of the program. Beginning in 2026, the innovative work that you do now will aid qualified people and their authorized representatives to apply for and access their earned benefits that help pay for daily‑living activities. Your experience, knowledge, and skills make a difference.
We are hiring an
IT System Administrator
in Tumwater, WA, supporting the Finance, Technology, and Analytics Administration (FTAA). In this role, you will provide critical system administration, technical services, and customer support to field staff across FTAA and HCLA. You will manage Local Area Networks (LAN), cloud and print services, mobile devices, and tier‑two application support while delivering training and guidance to staff.
Your work will directly support Case Managers, Social Workers, Nurses, Psychologists, Attorneys, administrative personnel, and Executive Management, enabling them to deliver essential services that transform lives throughout Washington State.
Responsibilities
Design, configure, and maintain regional and cloud‑based network infrastructure, including servers, switches, routers, and related equipment.
Administer and monitor LAN/WAN systems, ensuring optimal performance, security, and reliability.
Implement and manage data backup, recovery, and disaster recovery processes for on‑premises and cloud systems.
Deploy and manage workstation hardware, mobile devices, and operating system images using Microsoft Configuration Manager, Intune, and related tools.
Troubleshoot and resolve complex hardware, software, and network issues using advanced diagnostic tools and scripting.
Configure and manage access permissions, shared resources, and network storage in compliance with security standards.
Support and maintain managed print, fax, and conferencing systems across regional offices.
Provide technical training, mentoring, and end‑user support to enhance staff productivity and technology proficiency.
Analyze business needs and recommend technology solutions that leverage cloud platforms like Azure, Teams, Power Apps, and SharePoint.
Consult with management on IT infrastructure improvements, system upgrades, and technology planning to support agency operations.
Desired skills, knowledge, and abilities
Knowledge of systems operations, cloud computing, network infrastructure, and IT hardware/software, including servers, switches, and end‑user devices.
Skilled in managing complex IT projects, from planning and implementation to evaluation and improvement.
Strong analytical and problem‑solving abilities to assess issues and develop effective technical solutions.
Excellent communication and interpersonal skills to convey technical information clearly to diverse audiences.
Ability to build and maintain collaborative relationships across programs, departments, and agencies.
Adaptable and organized, able to manage shifting priorities and multiple tasks in fast‑paced environments.
Demonstrated sound judgment, decision‑making, and conflict resolution skills.
Self‑motivated, detail‑oriented, and dependable, with a commitment to accuracy, reliability, and compliance with agency standards.
Who should apply?
A Bachelor’s degree in Information Technology or a closely related field and at least four (4) years of experience in one or more of the following areas:
Consulting, analyzing, designing, or programming
Installing or maintaining computer software applications, hardware, telecommunications, or network infrastructure
Directing projects, providing technical or customer support in IT
Administering or supervising staff performing IT‑related work
An Associate’s degree in computer science (including coursework in programming, networking, and system administration) and at least six (6) years of IT experience in any of the areas listed above.
At least eight (8) years of IT experience in any of the areas listed above.
Additional information
Work schedule: 8:00 AM – 5:00 PM, Monday through Friday
Ready to start a rewarding career? Apply today! Along With Your Application, Please Include
An updated resume
Three professional references with contact information
Questions? Please reach out to DSHS Recruiter Ricky Luna at ricky.luna@dshs.wa.gov and reference job number
#07695 .
Supplemental Information
Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the job.
This announcement may be used to fill multiple vacancies.
Employees driving on state business must have a valid driver’s license.
Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.
Equal Opportunity Employer Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate on the basis of age, sex, sexual orientation, gender, gender identity or expression, marital status, race, creed, color, national origin, religion, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, or physical disability, or use of a trained dog guide or service animal by a person with a disability, equal pay, or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725‑5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7‑1‑1 or 1‑800‑833‑6384.
E‑Verify® is a registered trademark of the U.S. Department of Homeland Security.
Seniority level Associate
Employment type Full‑time
Job function Information Technology
Industries Government Administration, Individual and Family Services, and Hospitals and Health Care
#J-18808-Ljbffr