Accesa IT Consulting SRL
Senior Technical Support Engineer (Microsoft 365) with German
Accesa IT Consulting SRL, Germantown, Ohio, United States
Senior Technical Support Engineer (Microsoft 365) with German
Our client is a trusted partner in the financial-banking sector in Germany, both in the public and private sectors who offers services for over 150,000 banking workstations and for more than 4,500 employees. It covers over 60% of banking sector in Germany. Responsibilities M365 Knowledge:
As a Technical Support Engineer, your primary focus will be ensuring optimal performance and uptime for key M365 services, particularly Teams, SharePoint, OneDrive, O365 and Exchange/Outlook Client. You will regularly monitor these services to maintain and enhance their reliability and efficiency. Issue Resolution and Troubleshooting:
Provide advanced support for M365-related issues, diagnosing and resolving technical problems promptly to minimize disruption and ensure seamless user experiences. System Upgrades and Enhancements:
Conduct essential upgrades, patches, and enhancements across the M365 environment to maintain system integrity and performance. Ensure all services are up-to-date and aligned with business requirements. Security and Compliance:
Implement and uphold security protocols to protect M365 services from unauthorized access, ensuring compliance with industry standards and organizational policies. Collaborative Operations:
Work closely with cross-functional teams to ensure the smooth operation of M365 services. Provide technical expertise for ongoing projects and support cross-departmental collaboration. Ticket Management:
Manage and resolve support tickets ticketing system, prioritizing tasks to meet service level agreements (SLAs) and ensuring timely resolution of all issues. Qualifications
Proven experience as a Technical Support Engineer or similar role, with a minimum of 3 years of experience in supporting M365 services. Hands-on experience with configuration, and administration within the M365 environment. Strong understanding of security best practices for M365 services. Experience with system monitoring, performance tuning, and troubleshooting within M365. Ability to manage multiple priorities and meet deadlines in a fast-paced environment. Proficiency in German (B2/C1) and English, both written and spoken Nice to have Certifications related to M365 services (e.g., Microsoft Certified: Teams Administrator Associate, SharePoint Administrator, etc.) are a plus. Experience with PowerShell scripting and automation for managing M365 services. BENEFITS
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We use Smart Recruiters for our application process, ensuring the security of your information. Your data is safe with us. 81% of our employees would recommend the company to a friend November was fantastic for our communities! Members from 20 cities gathered in Cluj-Napoca for Community Days, covering Project Management, Product Design, Frontend, Operations & Support, .NET, and Business Automation. SIMILAR JOBS
Senior SharePoint Administrator with German
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Our client is a trusted partner in the financial-banking sector in Germany, both in the public and private sectors who offers services for over 150,000 banking workstations and for more than 4,500 employees. It covers over 60% of banking sector in Germany. Responsibilities M365 Knowledge:
As a Technical Support Engineer, your primary focus will be ensuring optimal performance and uptime for key M365 services, particularly Teams, SharePoint, OneDrive, O365 and Exchange/Outlook Client. You will regularly monitor these services to maintain and enhance their reliability and efficiency. Issue Resolution and Troubleshooting:
Provide advanced support for M365-related issues, diagnosing and resolving technical problems promptly to minimize disruption and ensure seamless user experiences. System Upgrades and Enhancements:
Conduct essential upgrades, patches, and enhancements across the M365 environment to maintain system integrity and performance. Ensure all services are up-to-date and aligned with business requirements. Security and Compliance:
Implement and uphold security protocols to protect M365 services from unauthorized access, ensuring compliance with industry standards and organizational policies. Collaborative Operations:
Work closely with cross-functional teams to ensure the smooth operation of M365 services. Provide technical expertise for ongoing projects and support cross-departmental collaboration. Ticket Management:
Manage and resolve support tickets ticketing system, prioritizing tasks to meet service level agreements (SLAs) and ensuring timely resolution of all issues. Qualifications
Proven experience as a Technical Support Engineer or similar role, with a minimum of 3 years of experience in supporting M365 services. Hands-on experience with configuration, and administration within the M365 environment. Strong understanding of security best practices for M365 services. Experience with system monitoring, performance tuning, and troubleshooting within M365. Ability to manage multiple priorities and meet deadlines in a fast-paced environment. Proficiency in German (B2/C1) and English, both written and spoken Nice to have Certifications related to M365 services (e.g., Microsoft Certified: Teams Administrator Associate, SharePoint Administrator, etc.) are a plus. Experience with PowerShell scripting and automation for managing M365 services. BENEFITS
APPLY FOR THIS JOB
We use Smart Recruiters for our application process, ensuring the security of your information. Your data is safe with us. 81% of our employees would recommend the company to a friend November was fantastic for our communities! Members from 20 cities gathered in Cluj-Napoca for Community Days, covering Project Management, Product Design, Frontend, Operations & Support, .NET, and Business Automation. SIMILAR JOBS
Senior SharePoint Administrator with German
#J-18808-Ljbffr