Accesa IT Consulting SRL
Application Support Engineer with German
Accesa IT Consulting SRL, Germantown, Ohio, United States
Application Support Engineer with German
Our client is one of the largest IT service providers for banking in Germany managing approximately 86.3 million accounts and 164,000 bank workstations across Volksbank und Raiffeisenbank, as well as around 100 private banks like Sparda-Bank and other companies. As a full-service provider and competence center for bank-related IT solutions, they offer a broad range of services, including app development, mainframe support, consulting, and migration projects, all while being a key part of the Cooperative Financial Network.
About the project
You will have the opportunity to join one of our current projects for one of Europe's leader in financial services solutions.
Your team
We are a team of more than 40 Application Support Engineers. At the moment, we are growing, looking forward in taking more responsibilities, hencethe new opening. The team members are vibrant, proactive, and always there to help you.
Responsibilities
Drive Stability at Scale:
Support the backbone of critical banking operations by ensuring system stability and performance through routine health checks, monitoring, and troubleshooting.
Resolve with Precision : Use your analytical mindset to investigate and solve incidents, perform root cause analyses, and contribute to long-term solution strategies.
Empower Financial Systems:
Maintain and support key banking applications running on different environments, ensuring continuous service availability.
Build Knowledge, Build Solutions:
Contribute to improving documentation and internal standards by sharing insights and solutions with the team, enhancing collective expertise.
Collaborate in a Thriving Team:
Join a dynamic team of 40+ support engineers, proactively collaborating and learning from experienced peers to take on more complex challenges.
Embrace Modern Support Tools : Leverage tools such as Agree21 ITSM to manage incidents, track issues, and support operational excellence.
Qualifications
Must have 3+ years hands‑on experience as an Application Support role or similar
Business‑level German (B2+) and English (B2+)
Strong troubleshooting and root cause analysis skills
Capability of recognizing problems and gathering information in order to solve them
Self‑motivation to learn and understand new technologies
Excellent communication skills and attention to detail
Willingness to help users and colleagues with their respective incidents
Experience with ticketing tools
Nice to have: Familiarity with Identity and Access Management concepts, methods and tools.
Nice to have: Agree21 ITSM know‑how
Nice to have: Experience with IAM integration projects
We use Smart Recruiters for our application process, ensuring the security of your information. Your data is safe with us.
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About the project
You will have the opportunity to join one of our current projects for one of Europe's leader in financial services solutions.
Your team
We are a team of more than 40 Application Support Engineers. At the moment, we are growing, looking forward in taking more responsibilities, hencethe new opening. The team members are vibrant, proactive, and always there to help you.
Responsibilities
Drive Stability at Scale:
Support the backbone of critical banking operations by ensuring system stability and performance through routine health checks, monitoring, and troubleshooting.
Resolve with Precision : Use your analytical mindset to investigate and solve incidents, perform root cause analyses, and contribute to long-term solution strategies.
Empower Financial Systems:
Maintain and support key banking applications running on different environments, ensuring continuous service availability.
Build Knowledge, Build Solutions:
Contribute to improving documentation and internal standards by sharing insights and solutions with the team, enhancing collective expertise.
Collaborate in a Thriving Team:
Join a dynamic team of 40+ support engineers, proactively collaborating and learning from experienced peers to take on more complex challenges.
Embrace Modern Support Tools : Leverage tools such as Agree21 ITSM to manage incidents, track issues, and support operational excellence.
Qualifications
Must have 3+ years hands‑on experience as an Application Support role or similar
Business‑level German (B2+) and English (B2+)
Strong troubleshooting and root cause analysis skills
Capability of recognizing problems and gathering information in order to solve them
Self‑motivation to learn and understand new technologies
Excellent communication skills and attention to detail
Willingness to help users and colleagues with their respective incidents
Experience with ticketing tools
Nice to have: Familiarity with Identity and Access Management concepts, methods and tools.
Nice to have: Agree21 ITSM know‑how
Nice to have: Experience with IAM integration projects
We use Smart Recruiters for our application process, ensuring the security of your information. Your data is safe with us.
#J-18808-Ljbffr