INSPYR Solutions
Title:
Global Gaming Guest Services Agent Location:
Miami, FL (Hybrid) Hybrid Duration:
6 month initial contract Compensation:
$18 - $19/hr Work Requirements:
US Citizen, GC Holders or Authorized to Work in the US
Global Gaming Guest Services Agent
Job Description:
The Agent, Global Gaming Guest Services, serves as a shore-side casino agent, ensuring guest requests, questions, and issues are addressed pre-and-post voyage. The Agent, Global Gaming Guest Services, is responsible for making sound comping decisions according to company comping guidelines based on guest onboard casino play and other factors. S/he is also responsible for providing information on guests to relevant teams, including reservations and shipboard casino personnel. The Agent, Global Gaming Guest Services also serves as a key contact in the administration of casino events, including tactical support of the relevant stakeholders in ensuring that key elements of the group experience is delivered.
Responsibilities: Serves as the shore-side equivalent to the shipboard Casino Host. Comfortable in developing new guest relationships through both verbal and written outbound and inbound communication Coordinate all casino credit requests, applications, procedures and approvals. Deals with escalated issues from reservations and shipboard teams releated to guest casino offers and comps. Process amenity, "FunShops," and other complementary services for qualified casino guests, including for groups and events. Provide miscellaneous support for shore-side and shipboard casino marketing /management teams Process and distribute onboard casino tax-related queries upon request. Update and manage weekly reports, guest and credit lists; distribute throughout appropriate fleets Qualifications:
2 years relevant experience in cruise / Customer service Computer skills, including email & office tools Previous cruise, casino, hospitality or guest service industry experience preferred High School Diploma or G.E.D. required; some college or post-secondary education preferred Casino Experience preferred Must demonstrate excellent phone and email etiquette, communication and guest service skills Our benefits package includes:
Comprehensive medical benefits Competitive pay 401(k) retirement plan ...and much more!
About INSPYR Solutions Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.
INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
Information collected and processed through your application with INSPYR Solutions (including any job applications you choose to submit) is subject to INSPYR Solutions' Privacy Policy and INSPYR Solutions' AI and Automated Employment Decision Tool Policy: https://www.inspyrsolutions.com/policies/ . By submitting an application, you are consenting to being contacted by INSPYR Solutions through phone, email, or text.
25-17049
Global Gaming Guest Services Agent Location:
Miami, FL (Hybrid) Hybrid Duration:
6 month initial contract Compensation:
$18 - $19/hr Work Requirements:
US Citizen, GC Holders or Authorized to Work in the US
Global Gaming Guest Services Agent
Job Description:
The Agent, Global Gaming Guest Services, serves as a shore-side casino agent, ensuring guest requests, questions, and issues are addressed pre-and-post voyage. The Agent, Global Gaming Guest Services, is responsible for making sound comping decisions according to company comping guidelines based on guest onboard casino play and other factors. S/he is also responsible for providing information on guests to relevant teams, including reservations and shipboard casino personnel. The Agent, Global Gaming Guest Services also serves as a key contact in the administration of casino events, including tactical support of the relevant stakeholders in ensuring that key elements of the group experience is delivered.
Responsibilities: Serves as the shore-side equivalent to the shipboard Casino Host. Comfortable in developing new guest relationships through both verbal and written outbound and inbound communication Coordinate all casino credit requests, applications, procedures and approvals. Deals with escalated issues from reservations and shipboard teams releated to guest casino offers and comps. Process amenity, "FunShops," and other complementary services for qualified casino guests, including for groups and events. Provide miscellaneous support for shore-side and shipboard casino marketing /management teams Process and distribute onboard casino tax-related queries upon request. Update and manage weekly reports, guest and credit lists; distribute throughout appropriate fleets Qualifications:
2 years relevant experience in cruise / Customer service Computer skills, including email & office tools Previous cruise, casino, hospitality or guest service industry experience preferred High School Diploma or G.E.D. required; some college or post-secondary education preferred Casino Experience preferred Must demonstrate excellent phone and email etiquette, communication and guest service skills Our benefits package includes:
Comprehensive medical benefits Competitive pay 401(k) retirement plan ...and much more!
About INSPYR Solutions Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.
INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
Information collected and processed through your application with INSPYR Solutions (including any job applications you choose to submit) is subject to INSPYR Solutions' Privacy Policy and INSPYR Solutions' AI and Automated Employment Decision Tool Policy: https://www.inspyrsolutions.com/policies/ . By submitting an application, you are consenting to being contacted by INSPYR Solutions through phone, email, or text.
25-17049