Recooty
Job Responsibilities
- Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to confidentiality and privacy policies
- Track and document all inquiries using the applicable systems
- Answer incoming calls from consumers and providers
- Complete associated tasks according to the established guidelines
- Meet Quality Assurance (QA) and other key performance metrics
- Facilitate the fulfillment of caller requests for materials via mail, email, or download
- Transfer/refer consumers to appropriate entities according to the established guidelines
- Escalate calls or issues to the appropriate designated staff for resolution as needed
- Facilitate translation services for non English speaking callers according to procedures
- Attend meetings and trainings as requested and maintain up to date knowledge of all programs and systems
Minimum Qualifications:
- High school diploma or GED required
- Typing speed of 40+ WPM required
- Proficiency in MS Word required
Position Summary:
Customer Service / Call Center
Skills Required
- Excellent interpersonal and communication skills
- Willingness to learn and train/develop others
- Ability to excel in a high energy environment
- Demonstrate leadership and self-motivation
- Extremely proactive, responsible, and organized
Full Time Position