Financecolombia
Bilingual Customer Service Representative - El Paso, TX (Spanish & English Calls
Financecolombia, Granite Heights, Wisconsin, United States
Maximus is currently hiring Bilingual Customer Service Representative(s) to join our team! This position is responsible for supporting Health Texas by providing customer care and enrollment services via telephone, IVR and web-based portals. To prepare for this role, Maximus provides paid, comprehensive training that equips our CSRs with the highest levels of knowledge and professionalism.
Please note, these are Full‑time, Hybrid/Remote roles— you will do equipment training half‑day at the site and all training will be completed from home.
What We Can Offer You:
An awesome work schedule: call center open 8:00 AM – 6:30 PM MST, Monday – Friday; 8‑hour shifts are scheduled within the hours of operation.
Medical, Dental, Vision benefits.
Paid Time Off.
Employee Assistance Program (EAP).
Employee Wellness and Discount Programs.
A supportive environment with career development and promotional opportunities.
Essential Duties and Responsibilities:
Answer incoming calls from consumers, including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols—including but not limited to confidentiality and privacy policies.
Track and document all inquiries using the applicable systems.
Complete associated tasks according to the established guidelines.
Meet Quality Assurance (QA) and other key performance metrics.
Facilitate the fulfillment of caller requests for materials via mail, email, or download.
Transfer/refer consumers to appropriate entities according to the established guidelines.
Escalate calls or issues to the appropriate designated staff for resolution as needed.
Facilitate translation services for non‑English speaking callers according to procedures.
Attend meetings and trainings as requested and maintain up‑to‑date knowledge of all programs and systems.
Additional Requirements:
Customer Service experience preferred.
Must reside in or within 70 miles of El Paso, TX.
Must be willing and able to go onsite to pick up equipment and complete half‑day equipment training.
Must be able to complete the full 120‑hour training with no time missed.
Bilingual candidates must be able to read, speak, and write in Spanish and English fluently.
Home Office Requirements:
Reliable, high‑speed internet service.
Services that connect via a cellular network (mobile hotspot, fixed wireless, etc.) or satellite are incompatible.
Minimum 20 Mbps download speeds.
Must be a traditional, wired high‑speed connection such as cable or fiber.
Must be able to connect your computer directly to your modem or router via ethernet cable; Wi‑Fi connections are not allowed.
Quiet and distraction‑free workspace.
Minimum Requirements:
High school diploma or GED required and 0–6 months of relevant professional experience required, or equivalent combination of education and experience.
Must be fluent in English and the specified secondary language.
EEO Statement Maximus is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We are committed to providing a diverse, inclusive workplace and actively encourage applicants from all backgrounds to apply. Maximus conserves all lawful procedures to comply with federal, state, and local historic and non‑historic discrimination laws. For additional information, please visit our website or contact our Human Resources Department. Maximus’s policy of equal employment opportunity is a foundational principle of the organization’s culture and core values.
Pay Transparency Maximus compensation is based on various factors including, but not limited to, job location, candidate’s education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, and internal pay alignment. Annual salary is just one component of the total compensation package. Other rewards may include short‑ and long‑term incentives as well as program‑specific awards. Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant’s salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Hourly Base Pay Minimum: $15.00 | Maximum: $15.00
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Please note, these are Full‑time, Hybrid/Remote roles— you will do equipment training half‑day at the site and all training will be completed from home.
What We Can Offer You:
An awesome work schedule: call center open 8:00 AM – 6:30 PM MST, Monday – Friday; 8‑hour shifts are scheduled within the hours of operation.
Medical, Dental, Vision benefits.
Paid Time Off.
Employee Assistance Program (EAP).
Employee Wellness and Discount Programs.
A supportive environment with career development and promotional opportunities.
Essential Duties and Responsibilities:
Answer incoming calls from consumers, including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols—including but not limited to confidentiality and privacy policies.
Track and document all inquiries using the applicable systems.
Complete associated tasks according to the established guidelines.
Meet Quality Assurance (QA) and other key performance metrics.
Facilitate the fulfillment of caller requests for materials via mail, email, or download.
Transfer/refer consumers to appropriate entities according to the established guidelines.
Escalate calls or issues to the appropriate designated staff for resolution as needed.
Facilitate translation services for non‑English speaking callers according to procedures.
Attend meetings and trainings as requested and maintain up‑to‑date knowledge of all programs and systems.
Additional Requirements:
Customer Service experience preferred.
Must reside in or within 70 miles of El Paso, TX.
Must be willing and able to go onsite to pick up equipment and complete half‑day equipment training.
Must be able to complete the full 120‑hour training with no time missed.
Bilingual candidates must be able to read, speak, and write in Spanish and English fluently.
Home Office Requirements:
Reliable, high‑speed internet service.
Services that connect via a cellular network (mobile hotspot, fixed wireless, etc.) or satellite are incompatible.
Minimum 20 Mbps download speeds.
Must be a traditional, wired high‑speed connection such as cable or fiber.
Must be able to connect your computer directly to your modem or router via ethernet cable; Wi‑Fi connections are not allowed.
Quiet and distraction‑free workspace.
Minimum Requirements:
High school diploma or GED required and 0–6 months of relevant professional experience required, or equivalent combination of education and experience.
Must be fluent in English and the specified secondary language.
EEO Statement Maximus is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We are committed to providing a diverse, inclusive workplace and actively encourage applicants from all backgrounds to apply. Maximus conserves all lawful procedures to comply with federal, state, and local historic and non‑historic discrimination laws. For additional information, please visit our website or contact our Human Resources Department. Maximus’s policy of equal employment opportunity is a foundational principle of the organization’s culture and core values.
Pay Transparency Maximus compensation is based on various factors including, but not limited to, job location, candidate’s education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, and internal pay alignment. Annual salary is just one component of the total compensation package. Other rewards may include short‑ and long‑term incentives as well as program‑specific awards. Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant’s salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Hourly Base Pay Minimum: $15.00 | Maximum: $15.00
#J-18808-Ljbffr