Hilton San Diego Bayfront
Guest Service Agent - Hilton San Diego Bayfront
Hilton San Diego Bayfront, San Diego, California, United States, 92189
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Guest Service Agent – Hilton San Diego Bayfront
role at
Hilton San Diego Bayfront .
Overview The Hilton San Diego Bayfront is a 30‑story hotel with 1,190 rooms and 170,000 sq ft of meeting space, offering a unique urban coastal experience for every guest.
Join our award‑winning team and experience a workplace that values you! Enjoy a friendly environment, competitive health benefits, exciting career growth opportunities, and our exclusive Go Hilton travel discount program. Plus, receive a complimentary meal during your shifts. We can’t wait to welcome you to the Hilton family!
Responsibilities As a Guest Service Agent, you will greet and register guests, manage check‑outs, and provide outstanding service to ensure guest satisfaction and hotel profitability. Key tasks include:
Greet guests and complete the registration process, including inputting and retrieving information, confirming guest details and room rates, selecting rooms, coding electronic keys, promoting marketing programs, and providing a welcome packet.
Assist guests with check‑out, ensuring rooms and services are accurately accounted for, using the point‑of‑sale system, handling money, processing credit and debit cards, converting foreign currency, and making change.
Demonstrate a thorough knowledge of hotel information (room categories, rates, packages, promotions, local area) and answer guest questions.
Use up‑selling techniques to promote hotel services and maximize occupancy.
Respond to guest inquiries and resolve issues quickly, friendly, and efficiently.
Handle guest complaints, conduct research, negotiate solutions for satisfaction.
Receive, input, retrieve, and relay messages to guests.
Qualifications The ideal candidate has:
At least one year of customer‑service experience.
Proficient knowledge of OnQ.
Strong computer proficiency and excellent communication skills.
Flexible schedule with availability for evening, overnight, weekend, and holiday shifts.
Values and Attributes
Hospitality: Passion for delivering exceptional guest experiences.
Integrity: Do the right thing the whole time.
Leadership: Lead within industry and community.
Teamwork: Collaborate in all activities.
Ownership: Take ownership of actions and decisions.
Now: Operate with urgency and discipline.
Quality, Productivity, Dependability, Customer Focus, Adaptability.
Benefits
DailyPay access to pay when needed.
Medical insurance for you and family.
Mental health resources.
Paid time off.
Go Hilton travel discount program.
Supportive parental leave.
Matching 401(k).
Employee stock purchase program – 15% discount.
Debt‑free education access to many credentials.
Career growth and development.
Team member resource groups.
Recognition and rewards programs.
Benefits vary per property and terms.
Schedule Full‑time, evening, overnight, weekend, and holiday shifts.
Location Hilton San Diego Bayfront.
Brand Hilton Hotels & Resorts.
Job Family Guest Services, Operations, and Front Office.
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Guest Service Agent – Hilton San Diego Bayfront
role at
Hilton San Diego Bayfront .
Overview The Hilton San Diego Bayfront is a 30‑story hotel with 1,190 rooms and 170,000 sq ft of meeting space, offering a unique urban coastal experience for every guest.
Join our award‑winning team and experience a workplace that values you! Enjoy a friendly environment, competitive health benefits, exciting career growth opportunities, and our exclusive Go Hilton travel discount program. Plus, receive a complimentary meal during your shifts. We can’t wait to welcome you to the Hilton family!
Responsibilities As a Guest Service Agent, you will greet and register guests, manage check‑outs, and provide outstanding service to ensure guest satisfaction and hotel profitability. Key tasks include:
Greet guests and complete the registration process, including inputting and retrieving information, confirming guest details and room rates, selecting rooms, coding electronic keys, promoting marketing programs, and providing a welcome packet.
Assist guests with check‑out, ensuring rooms and services are accurately accounted for, using the point‑of‑sale system, handling money, processing credit and debit cards, converting foreign currency, and making change.
Demonstrate a thorough knowledge of hotel information (room categories, rates, packages, promotions, local area) and answer guest questions.
Use up‑selling techniques to promote hotel services and maximize occupancy.
Respond to guest inquiries and resolve issues quickly, friendly, and efficiently.
Handle guest complaints, conduct research, negotiate solutions for satisfaction.
Receive, input, retrieve, and relay messages to guests.
Qualifications The ideal candidate has:
At least one year of customer‑service experience.
Proficient knowledge of OnQ.
Strong computer proficiency and excellent communication skills.
Flexible schedule with availability for evening, overnight, weekend, and holiday shifts.
Values and Attributes
Hospitality: Passion for delivering exceptional guest experiences.
Integrity: Do the right thing the whole time.
Leadership: Lead within industry and community.
Teamwork: Collaborate in all activities.
Ownership: Take ownership of actions and decisions.
Now: Operate with urgency and discipline.
Quality, Productivity, Dependability, Customer Focus, Adaptability.
Benefits
DailyPay access to pay when needed.
Medical insurance for you and family.
Mental health resources.
Paid time off.
Go Hilton travel discount program.
Supportive parental leave.
Matching 401(k).
Employee stock purchase program – 15% discount.
Debt‑free education access to many credentials.
Career growth and development.
Team member resource groups.
Recognition and rewards programs.
Benefits vary per property and terms.
Schedule Full‑time, evening, overnight, weekend, and holiday shifts.
Location Hilton San Diego Bayfront.
Brand Hilton Hotels & Resorts.
Job Family Guest Services, Operations, and Front Office.
#J-18808-Ljbffr