Energy Jobline ZR
Sr. Support Engineer (Healthcare - Hybrid) in Sarasota
Energy Jobline ZR, Sarasota, Florida, United States, 34243
Job Description
Energy Jobline is the largest and fastest growing global Energy Job Board and Energy Hub. We have an audience reach of over 7 million energy professionals, 400,000+ monthly advertised global energy and engineering jobs, and work with the leading energy companies worldwide.
We focus on the Oil & Gas, Renewables, Engineering, Power, and Nuclear markets as well as emerging technologies in EV, Battery, and Fusion. We are committed to ensuring that we offer the most exciting career opportunities from around the world for our jobseekers.
Overview The Sr. Support Engineer will provide advanced support across clinical and business technologies; acting as Tier 2 escalation for complex incidents. These will include troubleshooting endpoints (Windows/macOS), printing, networking, VPN, authentication, supporting user access, device compliance, security controls across SaaS/cloud, Tier 2 application support (eClinicalWorks), M365/Entra ID, MFA security, and Intune.
Compensation $30-$40/hour
On-Site: 1 day/week in Sarasota, FL (34233) - 4 days remote
Duration: 6 month contract (Chance to convert)
Requirements
~4 years of IT support experience in healthcare environment
Well-rounded generalist with strong Tier 2 troubleshooting across endpoints, apps, networking, IAM etc.
Comfortable supporting clinical systems (eClinicalWorks) and business apps
Solid foundation of M365, Intune, Entra ID/Azure AD, and Azure knowledge
Endpoints: Windows & macOS; printing support
Networking fundamentals; DNS, DHCP, VPN, LAN/WAN
SaaS & platforms; MFA/security configurations
Clinical apps & HER workflows (outpatient + eClinicalWorks)
ITIL processes & frameworks; ITSM experience (Freshservice)
Azure certs
Key Responsibilities
Act as an escalation point for complex incidents from Tier 1 analysts and end users.
Provide advanced troubleshooting for endpoints (Windows, macOS), printing, networking, VPN, and authentication issues.
Support user access, device compliance, and security controls across various SaaS and cloud platforms.
Diagnose issues spanning applications, endpoints, connectivity, and - with a focus on resolution and clear documentation.
Application & SaaS Support
Provide Tier 2 support for clinical and business applications, including eClinicalWorks, scheduling platforms, patient engagement systems, and ancillary apps.
Troubleshoot login, access, performance, and workflow issues.
Coordinate with application owners and vendors for escalations and incident resolution.
Maintain working knowledge of major SaaS tools in use across the organization (M365, communication, security, clinical systems, operational tools).
Cloud & Exposure
Support user lifecycle and access management across Microsoft 365, Microsoft Entra ID, and other SaaS platforms.
Assist with troubleshooting of device compliance and configuration in Microsoft Intune.
Navigate Microsoft Azure at a foundational level to support escalation triage.
Understand and support multi-factor authentication and security configurations.
Partner with infrastructure, security, and clinical system teams to ensure fast, coordinated resolutions.
If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.
#J-18808-Ljbffr
We focus on the Oil & Gas, Renewables, Engineering, Power, and Nuclear markets as well as emerging technologies in EV, Battery, and Fusion. We are committed to ensuring that we offer the most exciting career opportunities from around the world for our jobseekers.
Overview The Sr. Support Engineer will provide advanced support across clinical and business technologies; acting as Tier 2 escalation for complex incidents. These will include troubleshooting endpoints (Windows/macOS), printing, networking, VPN, authentication, supporting user access, device compliance, security controls across SaaS/cloud, Tier 2 application support (eClinicalWorks), M365/Entra ID, MFA security, and Intune.
Compensation $30-$40/hour
On-Site: 1 day/week in Sarasota, FL (34233) - 4 days remote
Duration: 6 month contract (Chance to convert)
Requirements
~4 years of IT support experience in healthcare environment
Well-rounded generalist with strong Tier 2 troubleshooting across endpoints, apps, networking, IAM etc.
Comfortable supporting clinical systems (eClinicalWorks) and business apps
Solid foundation of M365, Intune, Entra ID/Azure AD, and Azure knowledge
Endpoints: Windows & macOS; printing support
Networking fundamentals; DNS, DHCP, VPN, LAN/WAN
SaaS & platforms; MFA/security configurations
Clinical apps & HER workflows (outpatient + eClinicalWorks)
ITIL processes & frameworks; ITSM experience (Freshservice)
Azure certs
Key Responsibilities
Act as an escalation point for complex incidents from Tier 1 analysts and end users.
Provide advanced troubleshooting for endpoints (Windows, macOS), printing, networking, VPN, and authentication issues.
Support user access, device compliance, and security controls across various SaaS and cloud platforms.
Diagnose issues spanning applications, endpoints, connectivity, and - with a focus on resolution and clear documentation.
Application & SaaS Support
Provide Tier 2 support for clinical and business applications, including eClinicalWorks, scheduling platforms, patient engagement systems, and ancillary apps.
Troubleshoot login, access, performance, and workflow issues.
Coordinate with application owners and vendors for escalations and incident resolution.
Maintain working knowledge of major SaaS tools in use across the organization (M365, communication, security, clinical systems, operational tools).
Cloud & Exposure
Support user lifecycle and access management across Microsoft 365, Microsoft Entra ID, and other SaaS platforms.
Assist with troubleshooting of device compliance and configuration in Microsoft Intune.
Navigate Microsoft Azure at a foundational level to support escalation triage.
Understand and support multi-factor authentication and security configurations.
Partner with infrastructure, security, and clinical system teams to ensure fast, coordinated resolutions.
If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.
#J-18808-Ljbffr