TalentoHC
The IT Support Engineer provides hands‑on technical support across the organization, ensuring reliable operation of all user devices, applications, and network‑connected systems. This role delivers Tier 1 and Tier 2 support, manages new hire and termination processes, and maintains high service standards for end users while adhering to IT security and operational best practices.
Responsibilities
Provide Tier 1 and Tier 2 helpdesk support, resolving hardware, software, and network‑related issues.
Monitor and respond to IT support tickets, ensuring timely communication and resolution.
Install, configure, and maintain end‑user devices including laptops, desktops, phones, and printers.
Manage onboarding and offboarding processes, including account creation, access provisioning, and hardware deployment/retrieval.
Support deployment and maintenance of standard software applications and security tools.
Perform remote troubleshooting and use diagnostic tools to resolve technical issues efficiently.
Maintain accurate documentation of incidents, solutions, and support procedures in the knowledge base.
Ensure compliance with IT security policies and protect employee and company data.
Participate in on‑call rotation and provide occasional on‑site support as needed.
Requirements
Bachelor’s degree in Computer Science, Information Systems, or equivalent experience.
2–4 years of experience providing end‑user or helpdesk support in a corporate environment.
Proficiency in diagnosing and resolving Windows and macOS system issues.
Knowledge of basic networking concepts (TCP/IP, DNS, DHCP, Ethernet).
Experience with helpdesk ticketing systems and remote support tools.
Strong troubleshooting, communication, and time management skills.
Ability to work independently and collaboratively in a fast‑paced setting.
Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator preferred.
Seniority level Mid‑Senior level
Employment type Contract
Job function Information Technology
Industries Hospitality and Technology, Information and Media
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Responsibilities
Provide Tier 1 and Tier 2 helpdesk support, resolving hardware, software, and network‑related issues.
Monitor and respond to IT support tickets, ensuring timely communication and resolution.
Install, configure, and maintain end‑user devices including laptops, desktops, phones, and printers.
Manage onboarding and offboarding processes, including account creation, access provisioning, and hardware deployment/retrieval.
Support deployment and maintenance of standard software applications and security tools.
Perform remote troubleshooting and use diagnostic tools to resolve technical issues efficiently.
Maintain accurate documentation of incidents, solutions, and support procedures in the knowledge base.
Ensure compliance with IT security policies and protect employee and company data.
Participate in on‑call rotation and provide occasional on‑site support as needed.
Requirements
Bachelor’s degree in Computer Science, Information Systems, or equivalent experience.
2–4 years of experience providing end‑user or helpdesk support in a corporate environment.
Proficiency in diagnosing and resolving Windows and macOS system issues.
Knowledge of basic networking concepts (TCP/IP, DNS, DHCP, Ethernet).
Experience with helpdesk ticketing systems and remote support tools.
Strong troubleshooting, communication, and time management skills.
Ability to work independently and collaboratively in a fast‑paced setting.
Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator preferred.
Seniority level Mid‑Senior level
Employment type Contract
Job function Information Technology
Industries Hospitality and Technology, Information and Media
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