TEKsystems
ITSM/Automation Developer
role at
TEKsystems
We are looking for a skilled ITSM Consultant with deep expertise in Freshservice to lead and support workflow and automation initiatives across multiple business units. The role focuses on optimizing service desk operations, modernizing existing processes, and implementing new modules to enhance service delivery.
Responsibilities
Analyze and document the current Freshservice workspace configuration, including ticketing and workflow structures.
Collaborate with Facilities and HR teams to design and implement dedicated helpdesk environments with tailored workflows.
Review and refine the employee onboarding module to improve functionality and user experience.
Reverse and restructure previous onboarding changes to align with current business needs.
Implement and configure the Freshservice SaaS Management module.
Enhance user provisioning workflows, including integration with Entra ID (Azure AD) groups.
Modernize custom objects and request types to improve manageability and scalability.
Expand and optimize the software request workflow to include SaaS and Entra group controls.
Partner with various business units (e.g., Application Development, Enterprise Architecture) to assess and address workflow and ticketing needs.
Redesign the termination process to improve asset recovery tracking and accountability.
Audit and clean up outdated workflows and tickets to ensure system efficiency.
Conduct a comprehensive workflow review to align with modern Freshservice capabilities and best practices.
Skills
Automation
Freshservice
Workflow design
Test automation
SaaS management
DevOps
Additional Skills & Qualifications Looking for an individual with Freshservice automation experience that can come into the environment and hit the ground running.
Preference is for a candidate who is local to Grand Rapids, Michigan, or can travel there, but national remote candidates are also considered.
Job Type & Location This is a Contract position based out of Grand Rapids, MI.
Pay And Benefits The pay range for this position is $50.00–$60.00/hr.
Benefits may vary by eligibility and may include: Medical, dental & vision; Critical Illness, Accident, and Hospital; 401(k) Retirement Plan – Pre‑tax and Roth contributions; Life Insurance (Voluntary Life & AD&D for employee and dependents); Short and long‑term disability; Health Spending Account (HSA); Transportation benefits; Employee Assistance Program; Time Off/Leave (PTO, vacation, or sick leave).
Workplace Type This is a hybrid position in Grand Rapids, MI.
Application Deadline The position is anticipated to close on Nov 8, 2025.
About TEKsystems We’re partners in transformation, helping clients activate ideas and solutions in a new world of opportunity. With a team of 80,000+, we serve over 6,000 clients, including 80% of the Fortune 500 across North America, Europe, and Asia. TEKsystems is an Allegis Group company.
TEKsystems is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.
Seniority Level Entry level
Employment Type Full‑time
Job Function Quality Assurance
Industries IT Services and IT Consulting
#J-18808-Ljbffr
role at
TEKsystems
We are looking for a skilled ITSM Consultant with deep expertise in Freshservice to lead and support workflow and automation initiatives across multiple business units. The role focuses on optimizing service desk operations, modernizing existing processes, and implementing new modules to enhance service delivery.
Responsibilities
Analyze and document the current Freshservice workspace configuration, including ticketing and workflow structures.
Collaborate with Facilities and HR teams to design and implement dedicated helpdesk environments with tailored workflows.
Review and refine the employee onboarding module to improve functionality and user experience.
Reverse and restructure previous onboarding changes to align with current business needs.
Implement and configure the Freshservice SaaS Management module.
Enhance user provisioning workflows, including integration with Entra ID (Azure AD) groups.
Modernize custom objects and request types to improve manageability and scalability.
Expand and optimize the software request workflow to include SaaS and Entra group controls.
Partner with various business units (e.g., Application Development, Enterprise Architecture) to assess and address workflow and ticketing needs.
Redesign the termination process to improve asset recovery tracking and accountability.
Audit and clean up outdated workflows and tickets to ensure system efficiency.
Conduct a comprehensive workflow review to align with modern Freshservice capabilities and best practices.
Skills
Automation
Freshservice
Workflow design
Test automation
SaaS management
DevOps
Additional Skills & Qualifications Looking for an individual with Freshservice automation experience that can come into the environment and hit the ground running.
Preference is for a candidate who is local to Grand Rapids, Michigan, or can travel there, but national remote candidates are also considered.
Job Type & Location This is a Contract position based out of Grand Rapids, MI.
Pay And Benefits The pay range for this position is $50.00–$60.00/hr.
Benefits may vary by eligibility and may include: Medical, dental & vision; Critical Illness, Accident, and Hospital; 401(k) Retirement Plan – Pre‑tax and Roth contributions; Life Insurance (Voluntary Life & AD&D for employee and dependents); Short and long‑term disability; Health Spending Account (HSA); Transportation benefits; Employee Assistance Program; Time Off/Leave (PTO, vacation, or sick leave).
Workplace Type This is a hybrid position in Grand Rapids, MI.
Application Deadline The position is anticipated to close on Nov 8, 2025.
About TEKsystems We’re partners in transformation, helping clients activate ideas and solutions in a new world of opportunity. With a team of 80,000+, we serve over 6,000 clients, including 80% of the Fortune 500 across North America, Europe, and Asia. TEKsystems is an Allegis Group company.
TEKsystems is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.
Seniority Level Entry level
Employment Type Full‑time
Job Function Quality Assurance
Industries IT Services and IT Consulting
#J-18808-Ljbffr