EY
Cyber SDC- Purview and Defender for Office Operations Lead Eng - Senior - Consul
EY, Buffalo, New York, United States, 14266
Cyber SDC- Purview and Defender for Office Operations Lead Eng - Senior - Consulting - Location Open
Join EY as a senior Cybersecurity Engineer to lead operations on Microsoft Purview, Microsoft Defender for Office, and eShare platforms.
Location: Anywhere in Country
At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.
We are seeking a skilled and motivated Cybersecurity operations professional, with a specialized skillset in data protection and email security, to join our cybersecurity team. The ideal candidate will be responsible for the administration, management, troubleshooting, and continuous improvement of Microsoft Purview, Microsoft Defender for Office, and eShare platforms. This role requires a strong understanding of data protection, compliance, and email security best practices, along with the ability to work collaboratively with cross-functional teams to enhance our information protection posture. In this operations role, the individual will be responsible for troubleshooting real-time issues from client stakeholders and end users on a daily basis.
Key Responsibilities
Platform Administration:
Administer Microsoft Purview, Microsoft Defender for Office, and eShare, ensuring optimal performance and availability.
Configure and manage security settings, policies, and policy exceptions within Microsoft Purview, Defender for Office, and eShare.
Follow change management life cycle for all configuration changes by testing in DEV and QA prior to promoting to Production through documenting change requests in ServiceNow.
User Support:
Respond to user incident tickets where a security tool has hindered their ability to perform a task (e.g., send email, receive email, copy to USB). Resolve tickets per SLAs and troubleshoot root cause, implementing configuration changes if required. Keep users informed and escalated to client stakeholders as needed.
Create and maintain user support documentation, including KB articles, known issue posts, and SharePoint informational materials.
Collaboration and Communication:
Work closely with supporting IT, security, and email teams to integrate Microsoft Purview, Defender for Office, and eShare with existing systems and workflows. Communicate effectively with stakeholders to report on operational status, escalations, blockers, and recommendations for improvement.
Continuous Improvement:
Monitor and report on data classification usage and data loss prevention (DLP) policy hits; stay updated on the latest features, updates, and best practices. Identify opportunities for process improvements and automation within operations, automating repetitive activities through scripting (PowerShell, Python) and automation tools (Tines, PowerAutomate).
Documentation and Reporting:
Maintain accurate documentation and SOPs for current configurations, processes, and procedures. Generate reports on workstream performance and metrics for management review. Keep an updated project plan on a weekly cadence and report to stakeholders and project management as timelines shift or are delayed.
Team Leadership:
Work alongside an international team across multiple time zones. Assign tasks to team members based on skill set and bandwidth, track tasks to completion, and provide updates to stakeholders. Provide technical support as an SMR on in-scope technologies. Escalate issues and roadblocks to EY leadership as needed.
Qualifications
Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, or a related field.
3+ years of proven experience managing and supporting security and compliance solutions within Microsoft Purview and Microsoft Defender for Office.
Excellent problem‑solving skills and attention to detail.
Strong communication and interpersonal skills.
Scripting experience, including PowerShell, Python.
Automation experience, including Tines, PowerAutomate.
Ticket and change management experience in ServiceNow.
Experience leading an international team across multiple time zones.
Preferred Skills
Experience or knowledge in eShare technologies.
Experience with dashboarding and metrics, including through Excel, PowerBI, Splunk.
Experience maintaining multiple security tenants, GCCH and Commercial versions.
Relevant certifications (e.g., Microsoft Certified: Security, Compliance, and Identity Fundamentals, Microsoft Certified: Azure Security Engineer Associate, CISSP, CIPT).
Work Environment This position may require occasional after‑hours support and on‑call availability. The Microsoft Purview and Defender for Office Operations Engineer will work in a collaborative team environment, contributing to the overall security and compliance posture of the organization.
What We Offer You At EY, we’ll develop you with future‑focused skills and equip you with world‑class experiences. We’ll empower you in a flexible environment and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams.
Competitive compensation: $77,500–$140,900 (U.S. range) with additional benefits such as medical and dental coverage, pension and 401(k) plans, and paid time off.
Hybrid work model: Most client‑serving roles work together in person 40–60% of the time.
Flexible vacation policy and paid holidays such as EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves.
Are you ready to shape your future with confidence? Apply today.
EY accepts applications for this position on an on‑going basis.
EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.
EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com.
#J-18808-Ljbffr
Location: Anywhere in Country
At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.
We are seeking a skilled and motivated Cybersecurity operations professional, with a specialized skillset in data protection and email security, to join our cybersecurity team. The ideal candidate will be responsible for the administration, management, troubleshooting, and continuous improvement of Microsoft Purview, Microsoft Defender for Office, and eShare platforms. This role requires a strong understanding of data protection, compliance, and email security best practices, along with the ability to work collaboratively with cross-functional teams to enhance our information protection posture. In this operations role, the individual will be responsible for troubleshooting real-time issues from client stakeholders and end users on a daily basis.
Key Responsibilities
Platform Administration:
Administer Microsoft Purview, Microsoft Defender for Office, and eShare, ensuring optimal performance and availability.
Configure and manage security settings, policies, and policy exceptions within Microsoft Purview, Defender for Office, and eShare.
Follow change management life cycle for all configuration changes by testing in DEV and QA prior to promoting to Production through documenting change requests in ServiceNow.
User Support:
Respond to user incident tickets where a security tool has hindered their ability to perform a task (e.g., send email, receive email, copy to USB). Resolve tickets per SLAs and troubleshoot root cause, implementing configuration changes if required. Keep users informed and escalated to client stakeholders as needed.
Create and maintain user support documentation, including KB articles, known issue posts, and SharePoint informational materials.
Collaboration and Communication:
Work closely with supporting IT, security, and email teams to integrate Microsoft Purview, Defender for Office, and eShare with existing systems and workflows. Communicate effectively with stakeholders to report on operational status, escalations, blockers, and recommendations for improvement.
Continuous Improvement:
Monitor and report on data classification usage and data loss prevention (DLP) policy hits; stay updated on the latest features, updates, and best practices. Identify opportunities for process improvements and automation within operations, automating repetitive activities through scripting (PowerShell, Python) and automation tools (Tines, PowerAutomate).
Documentation and Reporting:
Maintain accurate documentation and SOPs for current configurations, processes, and procedures. Generate reports on workstream performance and metrics for management review. Keep an updated project plan on a weekly cadence and report to stakeholders and project management as timelines shift or are delayed.
Team Leadership:
Work alongside an international team across multiple time zones. Assign tasks to team members based on skill set and bandwidth, track tasks to completion, and provide updates to stakeholders. Provide technical support as an SMR on in-scope technologies. Escalate issues and roadblocks to EY leadership as needed.
Qualifications
Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, or a related field.
3+ years of proven experience managing and supporting security and compliance solutions within Microsoft Purview and Microsoft Defender for Office.
Excellent problem‑solving skills and attention to detail.
Strong communication and interpersonal skills.
Scripting experience, including PowerShell, Python.
Automation experience, including Tines, PowerAutomate.
Ticket and change management experience in ServiceNow.
Experience leading an international team across multiple time zones.
Preferred Skills
Experience or knowledge in eShare technologies.
Experience with dashboarding and metrics, including through Excel, PowerBI, Splunk.
Experience maintaining multiple security tenants, GCCH and Commercial versions.
Relevant certifications (e.g., Microsoft Certified: Security, Compliance, and Identity Fundamentals, Microsoft Certified: Azure Security Engineer Associate, CISSP, CIPT).
Work Environment This position may require occasional after‑hours support and on‑call availability. The Microsoft Purview and Defender for Office Operations Engineer will work in a collaborative team environment, contributing to the overall security and compliance posture of the organization.
What We Offer You At EY, we’ll develop you with future‑focused skills and equip you with world‑class experiences. We’ll empower you in a flexible environment and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams.
Competitive compensation: $77,500–$140,900 (U.S. range) with additional benefits such as medical and dental coverage, pension and 401(k) plans, and paid time off.
Hybrid work model: Most client‑serving roles work together in person 40–60% of the time.
Flexible vacation policy and paid holidays such as EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves.
Are you ready to shape your future with confidence? Apply today.
EY accepts applications for this position on an on‑going basis.
EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.
EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com.
#J-18808-Ljbffr