EY
Cyber SDC- Purview and Defender for Office Operations Lead Eng - Senior - Consul
EY, Albany, New York, United States
Cyber SDC- Purview and Defender for Office Operations Lead Eng - Senior - Consulting - Location Open
Location: Anywhere in Country
At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help build a better working world.
We are seeking a skilled and motivated Cybersecurity operations professional, with a specialized skillset in data protection and email security, to join our cybersecurity team. The ideal candidate will be responsible for the administration, management, troubleshooting, and continuous improvement of Microsoft Purview, Microsoft Defender for Office, and eShare platforms. This role requires a strong understanding of data protection, compliance, and email security best practices, along with the ability to work collaboratively with cross‑functional teams to enhance our information protection posture. In this operations role, you will troubleshoot real‑time issues from client stakeholders and end users on a daily basis.
Key Responsibilities
Platform Administration
Administer Microsoft Purview, Microsoft Defender for Office, and eShare, ensuring optimal performance and availability of the platforms.
Configure and manage security settings, policies, and policy exceptions within Microsoft Purview, Defender for Office, and eShare.
Follow the change management life cycle for all configuration changes by testing in DEV and QA before promoting to Production, documenting change requests in ServiceNow.
User Support
Respond to user incident tickets where a security tool has hindered their ability to perform a task (e.g., send email, receive email, copy to USB). Ensure tickets are resolved per SLAs.
Troubleshoot and identify root cause of the user’s issue, implementing configuration changes if required and keeping users informed throughout the process.
Escalate to client stakeholders as required.
Create and maintain user support documentation, including KB articles, known‑issue posts, and SharePoint informational materials.
Collaboration and Communication
Work closely with supporting IT, security, and email teams to integrate Microsoft Purview, Defender for Office, and eShare with existing systems and workflows.
Communicate effectively with stakeholders to report on operational status, escalations, blockers, and recommendations for improvement.
Continuous Improvement
Monitor and report on data classification usage and data loss prevention (DLP) policy hits.
Stay updated on the latest features, updates, and best practices related to Microsoft Purview, Defender for Office, and eShare.
Identify opportunities for process improvements and automation within the operations of Microsoft Purview, Defender for Office, and eShare.
Automate repetitive activities through scripting (PowerShell, Python) and automation (Tines, PowerAutomate, etc.).
Documentation and Reporting
Maintain accurate documentation and SOPs (Standard Operating Procedures) of current configurations, processes, and procedures related to Microsoft Purview, Defender for Office, and eShare operations.
Generate reports on workstream performance and metrics for management review.
Keep an updated project plan on a weekly cadence and report to stakeholders and project management when timelines shift or are delayed.
Team Leadership
Work alongside an international team across multiple time zones.
Identify asks from client stakeholders and assign to team members based on experience, skill set, and bandwidth, tracking tasks to completion and providing updates to stakeholders.
Provide team with technical support as an SMR on in‑scope technologies.
Escalate issues and roadblocks to EY leadership as needed.
Qualifications
Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, or a related field.
3+ years of proven experience in managing and supporting security and compliance solutions within Microsoft Purview and Microsoft Defender for Office.
Excellent problem‑solving skills and attention to detail.
Strong communication and interpersonal skills.
Scripting experience, including PowerShell and Python.
Automation experience, including Tines and PowerAutomate.
Ticket and change‑management experience in ServiceNow.
Experience leading an international team across multiple time zones.
Preferred Skills
Experience or knowledge in eShare technologies.
Experience with dashboarding and metrics, including Excel, PowerBI, and Splunk.
Experience maintaining multiple security tenants, GCCH and Commercial versions.
Relevant certifications such as Microsoft Certified: Security, Compliance, and Identity Fundamentals, Microsoft Certified: Azure Security Engineer Associate, CISSP, or CIPT.
Work Environment This position may require occasional after‑hours support and on‑call availability. The Microsoft Purview and Defender for Office Operations Engineer will work in a collaborative team environment, contributing to the overall security and compliance posture of the organization.
What We Offer You
A comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business.
Hybrid work model with expectation that most external, client‑serving roles will collaborate in person 40‑60% of the time during engagements.
Flexible vacation policy allowing you to decide how much time off you need, including paid holidays, winter/summer breaks, personal/family care, and other leaves of absence.
Are you ready to shape your future with confidence? Apply today.
EY accepts applications for this position on an ongoing basis.
For those living in California, please click here for additional information.
Equal Employment Opportunity EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.
EY is committed to providing reasonable accommodation to qualified individuals with disabilities, including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1‑800‑EY‑HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries, and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com.
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At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help build a better working world.
We are seeking a skilled and motivated Cybersecurity operations professional, with a specialized skillset in data protection and email security, to join our cybersecurity team. The ideal candidate will be responsible for the administration, management, troubleshooting, and continuous improvement of Microsoft Purview, Microsoft Defender for Office, and eShare platforms. This role requires a strong understanding of data protection, compliance, and email security best practices, along with the ability to work collaboratively with cross‑functional teams to enhance our information protection posture. In this operations role, you will troubleshoot real‑time issues from client stakeholders and end users on a daily basis.
Key Responsibilities
Platform Administration
Administer Microsoft Purview, Microsoft Defender for Office, and eShare, ensuring optimal performance and availability of the platforms.
Configure and manage security settings, policies, and policy exceptions within Microsoft Purview, Defender for Office, and eShare.
Follow the change management life cycle for all configuration changes by testing in DEV and QA before promoting to Production, documenting change requests in ServiceNow.
User Support
Respond to user incident tickets where a security tool has hindered their ability to perform a task (e.g., send email, receive email, copy to USB). Ensure tickets are resolved per SLAs.
Troubleshoot and identify root cause of the user’s issue, implementing configuration changes if required and keeping users informed throughout the process.
Escalate to client stakeholders as required.
Create and maintain user support documentation, including KB articles, known‑issue posts, and SharePoint informational materials.
Collaboration and Communication
Work closely with supporting IT, security, and email teams to integrate Microsoft Purview, Defender for Office, and eShare with existing systems and workflows.
Communicate effectively with stakeholders to report on operational status, escalations, blockers, and recommendations for improvement.
Continuous Improvement
Monitor and report on data classification usage and data loss prevention (DLP) policy hits.
Stay updated on the latest features, updates, and best practices related to Microsoft Purview, Defender for Office, and eShare.
Identify opportunities for process improvements and automation within the operations of Microsoft Purview, Defender for Office, and eShare.
Automate repetitive activities through scripting (PowerShell, Python) and automation (Tines, PowerAutomate, etc.).
Documentation and Reporting
Maintain accurate documentation and SOPs (Standard Operating Procedures) of current configurations, processes, and procedures related to Microsoft Purview, Defender for Office, and eShare operations.
Generate reports on workstream performance and metrics for management review.
Keep an updated project plan on a weekly cadence and report to stakeholders and project management when timelines shift or are delayed.
Team Leadership
Work alongside an international team across multiple time zones.
Identify asks from client stakeholders and assign to team members based on experience, skill set, and bandwidth, tracking tasks to completion and providing updates to stakeholders.
Provide team with technical support as an SMR on in‑scope technologies.
Escalate issues and roadblocks to EY leadership as needed.
Qualifications
Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, or a related field.
3+ years of proven experience in managing and supporting security and compliance solutions within Microsoft Purview and Microsoft Defender for Office.
Excellent problem‑solving skills and attention to detail.
Strong communication and interpersonal skills.
Scripting experience, including PowerShell and Python.
Automation experience, including Tines and PowerAutomate.
Ticket and change‑management experience in ServiceNow.
Experience leading an international team across multiple time zones.
Preferred Skills
Experience or knowledge in eShare technologies.
Experience with dashboarding and metrics, including Excel, PowerBI, and Splunk.
Experience maintaining multiple security tenants, GCCH and Commercial versions.
Relevant certifications such as Microsoft Certified: Security, Compliance, and Identity Fundamentals, Microsoft Certified: Azure Security Engineer Associate, CISSP, or CIPT.
Work Environment This position may require occasional after‑hours support and on‑call availability. The Microsoft Purview and Defender for Office Operations Engineer will work in a collaborative team environment, contributing to the overall security and compliance posture of the organization.
What We Offer You
A comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business.
Hybrid work model with expectation that most external, client‑serving roles will collaborate in person 40‑60% of the time during engagements.
Flexible vacation policy allowing you to decide how much time off you need, including paid holidays, winter/summer breaks, personal/family care, and other leaves of absence.
Are you ready to shape your future with confidence? Apply today.
EY accepts applications for this position on an ongoing basis.
For those living in California, please click here for additional information.
Equal Employment Opportunity EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.
EY is committed to providing reasonable accommodation to qualified individuals with disabilities, including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1‑800‑EY‑HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries, and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com.
#J-18808-Ljbffr