Ross Stores, Inc.
Retail Associate at Ross Stores, Inc.
3 days ago – Join the team that values you! Ross is a leading off‑price retail chain with over 2,200 stores and a strong track record of success and growth.
As Part of Our Team, You Will Experience:
Success – our winning team pursues excellence while learning and evolving.
Career growth – we develop industry‑leading talent because Ross grows when our people grow.
Teamwork – we work together to solve tough problems and find the right solutions.
Diversity, Equality & Inclusion – we celebrate the backgrounds, identities, and ideas of everyone who works and shops with us.
General Purpose The Retail Associate is responsible for ensuring customers have a positive shopping experience. You will greet customers warmly, treat fellow associates with respect, follow all company best‑practice standards, maintain a clean work area, and ensure proper merchandise presentation. You will perform a range of functions in all areas of the store as business needs require, and may be asked to perform additional tasks when necessary.
Essential Functions
Prioritize safety and practice safe behaviors in all tasks.
Maintain a high level of awareness on the sales floor to create a safe shopping environment.
Treat all customers and associates with respect and courtesy; remain friendly and professional at all times.
Assist customers at the register, answer questions, and greet them with eye contact, a smile, and a friendly “hello” and “thank you.”
Respond promptly to customer-service calls and handle issues courteously, calling leadership when needed.
Support and represent the Ross brand at all times.
Perform cleaning tasks (sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, disinfecting high‑touch areas).
Maintain a professional appearance and adhere to the dress code.
Perform daily assigned sizing and recovery to keep the store neat, clean, and merchandise‑organized.
Expedite newly received merchandise to the sales floor, merchandising items per company best practice and presentation guidelines.
Understand Loss Prevention awareness, the Shortage Highway, and store protection standards.
Guard confidential information, cash, credit card data, and merchandise with integrity and honesty.
Familiarize with Mark‑Out‑of‑Stock policies and properly process disposals.
Follow cash, checkout, and refund procedures while remaining accurate.
Execute store best practices efficiently, minimizing steps and touches in your work flow.
Competencies
Manage work processes.
Business acumen.
Plan, align, and prioritize.
Build talent.
Collaborate.
Lead by example.
Communicate effectively.
Ensure accountability and execution.
Qualifications & Special Skills Required
Communicate with customers, associates, and store leadership in a friendly, respectful, and pleasant manner.
Perform basic mathematical calculations commonly used in retail.
Physical Requirements / ADA
Use all store equipment, including PDTs, registers, and PCs.
Spend up to 100% of working time standing, walking, and moving around the store.
Bend at the waist, squat, kneel, climb, carry, reach, and stoop regularly.
Occasionally push, pull, and lift more than 25 pounds.
Use janitorial equipment, rolling racks, ladders, and other supplies.
Stockroom shifts may require pushing, pulling, and lifting more than 20 pounds.
Supervisory Responsibilities None.
Disclaimer This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all‑inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.
Legal Statement Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities, and experience. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, disability, sex (including pregnancy, childbirth, breastfeeding, and medical conditions related to pregnancy, childbirth, or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition, genetic information, gender identity, gender expression, sexual orientation, and any other category protected by federal, state, or local laws.
Base Pay The base pay range for this role is $17.95 – $18.45 per hour. The range is dependent on factors including, but not limited to, experience, skills, qualifications, education, certifications, seniority, and location. This is one component of the total compensation package, and other rewards vary by position and location.
Employment Details Seniority level: Mid‑Senior level Employment type: Full‑time Job function: Sales and Business Development Industry: Retail
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As Part of Our Team, You Will Experience:
Success – our winning team pursues excellence while learning and evolving.
Career growth – we develop industry‑leading talent because Ross grows when our people grow.
Teamwork – we work together to solve tough problems and find the right solutions.
Diversity, Equality & Inclusion – we celebrate the backgrounds, identities, and ideas of everyone who works and shops with us.
General Purpose The Retail Associate is responsible for ensuring customers have a positive shopping experience. You will greet customers warmly, treat fellow associates with respect, follow all company best‑practice standards, maintain a clean work area, and ensure proper merchandise presentation. You will perform a range of functions in all areas of the store as business needs require, and may be asked to perform additional tasks when necessary.
Essential Functions
Prioritize safety and practice safe behaviors in all tasks.
Maintain a high level of awareness on the sales floor to create a safe shopping environment.
Treat all customers and associates with respect and courtesy; remain friendly and professional at all times.
Assist customers at the register, answer questions, and greet them with eye contact, a smile, and a friendly “hello” and “thank you.”
Respond promptly to customer-service calls and handle issues courteously, calling leadership when needed.
Support and represent the Ross brand at all times.
Perform cleaning tasks (sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, disinfecting high‑touch areas).
Maintain a professional appearance and adhere to the dress code.
Perform daily assigned sizing and recovery to keep the store neat, clean, and merchandise‑organized.
Expedite newly received merchandise to the sales floor, merchandising items per company best practice and presentation guidelines.
Understand Loss Prevention awareness, the Shortage Highway, and store protection standards.
Guard confidential information, cash, credit card data, and merchandise with integrity and honesty.
Familiarize with Mark‑Out‑of‑Stock policies and properly process disposals.
Follow cash, checkout, and refund procedures while remaining accurate.
Execute store best practices efficiently, minimizing steps and touches in your work flow.
Competencies
Manage work processes.
Business acumen.
Plan, align, and prioritize.
Build talent.
Collaborate.
Lead by example.
Communicate effectively.
Ensure accountability and execution.
Qualifications & Special Skills Required
Communicate with customers, associates, and store leadership in a friendly, respectful, and pleasant manner.
Perform basic mathematical calculations commonly used in retail.
Physical Requirements / ADA
Use all store equipment, including PDTs, registers, and PCs.
Spend up to 100% of working time standing, walking, and moving around the store.
Bend at the waist, squat, kneel, climb, carry, reach, and stoop regularly.
Occasionally push, pull, and lift more than 25 pounds.
Use janitorial equipment, rolling racks, ladders, and other supplies.
Stockroom shifts may require pushing, pulling, and lifting more than 20 pounds.
Supervisory Responsibilities None.
Disclaimer This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all‑inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.
Legal Statement Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities, and experience. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, disability, sex (including pregnancy, childbirth, breastfeeding, and medical conditions related to pregnancy, childbirth, or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition, genetic information, gender identity, gender expression, sexual orientation, and any other category protected by federal, state, or local laws.
Base Pay The base pay range for this role is $17.95 – $18.45 per hour. The range is dependent on factors including, but not limited to, experience, skills, qualifications, education, certifications, seniority, and location. This is one component of the total compensation package, and other rewards vary by position and location.
Employment Details Seniority level: Mid‑Senior level Employment type: Full‑time Job function: Sales and Business Development Industry: Retail
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