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Tata Consultancy Services

IT Support Analyst

Tata Consultancy Services, Boston, Massachusetts, us, 02298

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Job Description

Provide IT support for a Laboratory Information Management System (LIMS) in a pharmaceutical, biotech, or laboratory environment. Responsible for day‑to‑day support, configuration, integration, and documentation of the LIMS platform. Key Responsibilities

Provide IT support for LIMS systems within a pharmaceutical, biotech, or laboratory setting. Configure LIMS, update master data, and manage user access. Document system processes, configurations, and incident resolution procedures. Troubleshoot application issues, system errors, and support ticket resolution. Assist with system integration (e.g., LIMS to instruments, ELNs, ERP). Adhere to GxP, FDA, and regulatory guidelines for laboratory systems. Engage with both technical and non‑technical teams. Required Technical & Functional Skills

3–5 years of experience supporting LIMS systems. Proficiency with LabVantage LIMS. Strong understanding of laboratory processes, sample management, and analytical workflows. Experience with ITIL processes (incident, change, problem management). Familiarity with GxP, FDA, and related regulatory guidelines. Knowledge of system integration concepts (LIMS to instruments, ELNs, ERP systems). Qualifications

Bachelor of Computer Science. Employment Information

Seniority level: Mid‑Senior level. Employment type: Full‑time. Job function: Information Technology. Industry: IT Services & IT Consulting. Location: Boston, MA. Salary range: $110,000 – $115,000 per year. Benefits

Discretionary Annual Incentive. Comprehensive medical coverage—including medical, dental, vision, disability, and pet insurance. Family support: maternity and parental leave. Insurance options: auto & home insurance, identity theft protection. Convenience benefits: commuter benefits, certification & training reimbursement. Time off: vacation, sick leave, holidays. Legal & financial assistance: legal assistance, 401(k) plan, performance bonus, college fund, student loan refinancing. Referrals increase your chances of interviewing at Tata Consultancy Services by 2x.

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