American College of Cardiology
Associate, Business Operations and Account Management
American College of Cardiology, Washington, District of Columbia, us, 20022
Associate, Business Operations and Account Management
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Associate, Business Operations and Account Management
role at
American College of Cardiology .
The Accounts Management Case Manager is a customer service‑focused individual whose primary responsibility is the administration of all inquiries for the Accounts Management team. This is not a sales role. The position also supports broader division operations needs and includes some accounting tasks.
This position is based in Washington, DC and operates in a hybrid work environment (approximately 40% of the time in the office).
Major Duties and Responsibilities
Be the first point of contact for account management inquiries via the Salesforce queues for both Accreditation and NCDR – answering if training has been provided else routing to colleagues for client resolution.
Provide excellent customer support via calls and emails with prospective and existing participants.
Conduct routine follow‑ups on open account management cases according to team policy.
Manage processing of check batches received to account management lockboxes and wire reports.
Support maintenance of data and ensure current policies for tracking account status of all clients are documented and digitally stored according to division guidance.
Support business‑critical tasks and projects, such as annual renewal process and/or financial monthly and year‑end close, as directed by project or team lead.
Assist with the full life cycle of an account via Salesforce (CRM), including but not limited to the execution of participation agreements and invoicing.
Support division’s accounts payable and receivable, as needed (reviewing agreements/contracts and interacting with colleagues to ensure compliance with established procedures).
Support division collections, interfacing with vendors, participants, fellow division associates, team leaders, and members of the ACC Finance Team.
Required Qualifications
Demonstrated client service experience with the ability to resolve questions and complaints clearly, resourcefully, calmly and respectfully.
Curious, growth‑mindset, and collaborative problem‑solving approach.
Work effectively both in a team environment and independently.
Highly organized, able to manage change, flexible, and follows through on tasks in a timely manner.
Comfortable consulting and collaborating with representatives from a wide variety of functional areas to resolve issues and improve service.
Ability to work effectively with entry‑level through executive‑level stakeholders.
High school diploma plus a minimum of 3 years of relevant experience or Bachelor’s Degree in business administration or a similar field.
Strong interpersonal skills, excellent verbal and written communication, ability to consistently type a minimum of 45 WPM.
Flexibility and ability to work in a dynamic environment.
Demonstrated proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint) and comfort with other computer‑based applications and video‑conferencing tools.
Ability to travel to an annual off‑site meeting one week per year, if required.
Desired Qualifications
Evidence of progressive expansion in responsibilities in prior work experience.
Experience and knowledge of CRM technologies; demonstrated desire and ability to learn and understand Salesforce (e.g., SuperBadges or Certifications preferred).
Practical experience with contracting, billing, and/or collections.
Exposure to project management principles, Agile/SCRUM processes, and/or process‑improvement methodologies.
Familiarity with HIPAA regulations.
Cost accounting experience.
GL, month‑end close, and/or revenue recognition experience.
About Us At the American College of Cardiology, we bring our hearts to work. We are a 500‑person organization dedicated to our mission to transform cardiovascular care and improve heart health for the past 75 years. When you join our team, you become part of a passionate culture that envisions a world where innovation and knowledge optimize cardiovascular care and outcomes. Every day we support our more than 60,000 members and their patients around the globe, ensuring our staff has a positive environment of teamwork, collaboration, professionalism and excellence.
What We Offer ACC values all members of our College family. We offer world‑class benefits and a culture of work‑life balance. Our benefit offerings include insurance (medical, dental, vision, basic life, and short‑ and long‑term disability, and supplemental options), generous paid time off (pre‑loaded vacation and sick, 12 holidays and an organizational shut‑down during the last week of the year, parental leave, 2 community service days, and half‑day summer Fridays), tuition assistance and a very competitive 10% retirement contribution after a year of service, and much more. These offerings may change at any time.
Salary Information For this role in Washington, DC (and other high‑cost of labor markets), the target base salary range is $60,000 – $65,000. Salary ranges for other locations will vary based on the local labor market.
EEO Statement ACC is proud to be an equal‑opportunity and affirmative‑action employer. We celebrate diversity and are committed to creating an inclusive environment for all candidates and employees. All employment is decided on the basis of qualifications, merit and business need. ACC is an Equal Opportunity Employer, including individuals with disabilities and veterans. ACC is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact Crystal Nott, Sr. Director, People Resources & Engagement at
ctnott@acc.org
or (202) 375‑6423.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Consulting, Information Technology, and Sales
Industries Hospitals and Health Care
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Associate, Business Operations and Account Management
role at
American College of Cardiology .
The Accounts Management Case Manager is a customer service‑focused individual whose primary responsibility is the administration of all inquiries for the Accounts Management team. This is not a sales role. The position also supports broader division operations needs and includes some accounting tasks.
This position is based in Washington, DC and operates in a hybrid work environment (approximately 40% of the time in the office).
Major Duties and Responsibilities
Be the first point of contact for account management inquiries via the Salesforce queues for both Accreditation and NCDR – answering if training has been provided else routing to colleagues for client resolution.
Provide excellent customer support via calls and emails with prospective and existing participants.
Conduct routine follow‑ups on open account management cases according to team policy.
Manage processing of check batches received to account management lockboxes and wire reports.
Support maintenance of data and ensure current policies for tracking account status of all clients are documented and digitally stored according to division guidance.
Support business‑critical tasks and projects, such as annual renewal process and/or financial monthly and year‑end close, as directed by project or team lead.
Assist with the full life cycle of an account via Salesforce (CRM), including but not limited to the execution of participation agreements and invoicing.
Support division’s accounts payable and receivable, as needed (reviewing agreements/contracts and interacting with colleagues to ensure compliance with established procedures).
Support division collections, interfacing with vendors, participants, fellow division associates, team leaders, and members of the ACC Finance Team.
Required Qualifications
Demonstrated client service experience with the ability to resolve questions and complaints clearly, resourcefully, calmly and respectfully.
Curious, growth‑mindset, and collaborative problem‑solving approach.
Work effectively both in a team environment and independently.
Highly organized, able to manage change, flexible, and follows through on tasks in a timely manner.
Comfortable consulting and collaborating with representatives from a wide variety of functional areas to resolve issues and improve service.
Ability to work effectively with entry‑level through executive‑level stakeholders.
High school diploma plus a minimum of 3 years of relevant experience or Bachelor’s Degree in business administration or a similar field.
Strong interpersonal skills, excellent verbal and written communication, ability to consistently type a minimum of 45 WPM.
Flexibility and ability to work in a dynamic environment.
Demonstrated proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint) and comfort with other computer‑based applications and video‑conferencing tools.
Ability to travel to an annual off‑site meeting one week per year, if required.
Desired Qualifications
Evidence of progressive expansion in responsibilities in prior work experience.
Experience and knowledge of CRM technologies; demonstrated desire and ability to learn and understand Salesforce (e.g., SuperBadges or Certifications preferred).
Practical experience with contracting, billing, and/or collections.
Exposure to project management principles, Agile/SCRUM processes, and/or process‑improvement methodologies.
Familiarity with HIPAA regulations.
Cost accounting experience.
GL, month‑end close, and/or revenue recognition experience.
About Us At the American College of Cardiology, we bring our hearts to work. We are a 500‑person organization dedicated to our mission to transform cardiovascular care and improve heart health for the past 75 years. When you join our team, you become part of a passionate culture that envisions a world where innovation and knowledge optimize cardiovascular care and outcomes. Every day we support our more than 60,000 members and their patients around the globe, ensuring our staff has a positive environment of teamwork, collaboration, professionalism and excellence.
What We Offer ACC values all members of our College family. We offer world‑class benefits and a culture of work‑life balance. Our benefit offerings include insurance (medical, dental, vision, basic life, and short‑ and long‑term disability, and supplemental options), generous paid time off (pre‑loaded vacation and sick, 12 holidays and an organizational shut‑down during the last week of the year, parental leave, 2 community service days, and half‑day summer Fridays), tuition assistance and a very competitive 10% retirement contribution after a year of service, and much more. These offerings may change at any time.
Salary Information For this role in Washington, DC (and other high‑cost of labor markets), the target base salary range is $60,000 – $65,000. Salary ranges for other locations will vary based on the local labor market.
EEO Statement ACC is proud to be an equal‑opportunity and affirmative‑action employer. We celebrate diversity and are committed to creating an inclusive environment for all candidates and employees. All employment is decided on the basis of qualifications, merit and business need. ACC is an Equal Opportunity Employer, including individuals with disabilities and veterans. ACC is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact Crystal Nott, Sr. Director, People Resources & Engagement at
ctnott@acc.org
or (202) 375‑6423.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Consulting, Information Technology, and Sales
Industries Hospitals and Health Care
#J-18808-Ljbffr