Kforce Inc
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This range is provided by Kforce Inc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $50.00/hr - $60.00/hr
Responsibilities
Elicit, analyze, and document business requirements, process flows, use cases, and functional specifications for ServiceNow ITSM projects and enhancements
Translate high‑level business needs into detailed, clear, and actionable User Stories and acceptance criteria for the development team
Conduct gap analysis between current state processes and ServiceNow platform capabilities, recommending solutions that maximize out‑of‑the‑box functionality
Define and document non‑functional requirements (e.g., performance, security, data integrity)
Collaborate with the ServiceNow Architect and Developers to design scalable, effective, and user‑friendly solutions within the platform
Ensure proposed solutions align with organizational strategies, technical standards, and ITIL best practices
Support the configuration and customization of ServiceNow modules in partnership with technical teams
Actively participate in the Agile/Scrum ceremonies (e.g., sprint planning, backlog grooming, retrospectives)
Develop comprehensive test plans, test cases, and execute/coordinate system integration testing (SIT)
Facilitate and support User Acceptance Testing (UAT) with end‑users and process owners, ensuring that the delivered solution meets all documented requirements
Create and maintain detailed documentation, including process maps, knowledge articles, and end‑user training materials
Requirements
Bachelor's degree in Computer Science, Information Systems, Business, or a related field, or equivalent practical experience
ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist (CIS) in ITSM
ITIL Foundation Certification (v3 or v4)
2 years of experience as a Business Analyst, specifically focused on the ServiceNow platform; 5 years preferred
Solid understanding of ITIL framework and processes (certification is a plus)
Experience with other ServiceNow modules (e.g., CSM, HRSD, ITOM, SPM)
Proven experience working in an Agile/Scrum delivery model
Excellent analytical, problem‑solving, and critical‑thinking skills
Exceptional written and verbal communication skills, with the ability to communicate complex technical concepts to non‑technical stakeholders
Familiarity with data analysis, reporting tools, and creation of performance dashboards within ServiceNow
Experience with scripting or basic configuration within the ServiceNow platform (workflows, UI policies, business rules)
Deep functional and technical knowledge of the ServiceNow ITSM suite, including:
Incident Management
Problem Management
Change Management
Service Catalog & Request Fulfillment
Configuration Management Database (CMDB)
Knowledge Management
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors such as relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract, and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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This range is provided by Kforce Inc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $50.00/hr - $60.00/hr
Responsibilities
Elicit, analyze, and document business requirements, process flows, use cases, and functional specifications for ServiceNow ITSM projects and enhancements
Translate high‑level business needs into detailed, clear, and actionable User Stories and acceptance criteria for the development team
Conduct gap analysis between current state processes and ServiceNow platform capabilities, recommending solutions that maximize out‑of‑the‑box functionality
Define and document non‑functional requirements (e.g., performance, security, data integrity)
Collaborate with the ServiceNow Architect and Developers to design scalable, effective, and user‑friendly solutions within the platform
Ensure proposed solutions align with organizational strategies, technical standards, and ITIL best practices
Support the configuration and customization of ServiceNow modules in partnership with technical teams
Actively participate in the Agile/Scrum ceremonies (e.g., sprint planning, backlog grooming, retrospectives)
Develop comprehensive test plans, test cases, and execute/coordinate system integration testing (SIT)
Facilitate and support User Acceptance Testing (UAT) with end‑users and process owners, ensuring that the delivered solution meets all documented requirements
Create and maintain detailed documentation, including process maps, knowledge articles, and end‑user training materials
Requirements
Bachelor's degree in Computer Science, Information Systems, Business, or a related field, or equivalent practical experience
ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist (CIS) in ITSM
ITIL Foundation Certification (v3 or v4)
2 years of experience as a Business Analyst, specifically focused on the ServiceNow platform; 5 years preferred
Solid understanding of ITIL framework and processes (certification is a plus)
Experience with other ServiceNow modules (e.g., CSM, HRSD, ITOM, SPM)
Proven experience working in an Agile/Scrum delivery model
Excellent analytical, problem‑solving, and critical‑thinking skills
Exceptional written and verbal communication skills, with the ability to communicate complex technical concepts to non‑technical stakeholders
Familiarity with data analysis, reporting tools, and creation of performance dashboards within ServiceNow
Experience with scripting or basic configuration within the ServiceNow platform (workflows, UI policies, business rules)
Deep functional and technical knowledge of the ServiceNow ITSM suite, including:
Incident Management
Problem Management
Change Management
Service Catalog & Request Fulfillment
Configuration Management Database (CMDB)
Knowledge Management
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors such as relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract, and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
#J-18808-Ljbffr