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Walgreens

Pharmacy Manager

Walgreens, Portland, Oregon, United States, 97204

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Base Pay Range Pharmacy Manager $6,694.80-$7,354.20 Bi-Weekly

Job Summary Provides empathetic pharmacy consulting services to patients regarding the effective use of medications and drug interaction awareness. Offers preventive and clinical healthcare services, including immunizations, diagnostic testing, and patient outcome services. Ensures prescribed medications are compounded, reviewed, dispensed, and verified accurately according to regulatory guidelines and company policies and procedures. Manages an efficient pharmacy workflow and improves pharmacy financials, manages inventory effectively, and enhances patient experience. Manages pharmacy staff performance and engagement. Ensures the professional development of pharmacy staff by overseeing training, focused coaching, and executing formal performance management initiatives.

Job Responsibilities Patient Experience

Engages patients by greeting them and offering assistance with products and services. Resolves patient issues in a timely manner and answers questions to ensure a positive patient experience.

Models and shares customer service best practices with all team members to deliver a distinctive and joyful patient experience, including interpersonal habits that show care (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits.

Connects with patients by anticipating needs and proactively offering services. Leads efforts on enhancing patient experience by increasing awareness of healthcare services offered through Walgreens.

Participates and assists in events that reflect the unique communities we serve as requested by Store Manager, Healthcare Supervisor, or District Manager.

Operations

Counsels patients and answers questions regarding usage of medicine, side effects, interactions, contraindications, patient information privacy, generics, less expensive medicines, and over-the-counter products. Refers to the medical provider as needed.

Performs pharmacist tasks including compounding, drug therapy reviews, verification, and medication management.

Reviews, interprets, and accurately dispenses prescribed medications, as required.

Ensures the pharmacy operates in accordance with regulations, company policies and standards; oversees staff scheduling, assigns roles, coordinates activities, and solicits suggestions.

Ensures the use of all elements of the Good Faith Dispensing policy in conjunction with state and federal controlled substance laws.

Collaborates with Store Manager to define and develop new strategic business opportunities.

Maintains IT knowledge of pharmacy systems, supports staff and patients, and finds opportunities to improve productivity.

Ensures insurance claims are processed accurately; resolves patient issues with insurance companies and medical providers.

Performs clinical and wellness services such as immunizations, diagnostic testing, disease state management.

Partners with centralized support for patient registration, exception resolution, and resolves patient issues.

Manages maintenance, housekeeping, and improvement of the pharmacy department.

Prepares and submits all records, reports, and other documentation required by state and federal laws.

People & Performance Management

Collaborates with Store Manager on pharmacy staff hiring, discipline, and termination as necessary, ensuring compliance with employment laws.

Establishes expectations and goals, promotes teamwork, and recognizes improvements in pharmacy staff.

Identifies high potential team members and collaborates to manage career progression.

Addresses employee relations concerns and maintains employee morale.

Training & Personal Development

Maintains required licensing/credentialing/certification, and enhances current knowledge related to pharmacy and healthcare.

Completes education credits and training modules required by the company.

Seeks professional development by seeking feedback and leveraging mentors and coaches.

Communications

Supports the Store Manager by communicating relevant corporate health and wellness services or strategy information to pharmacy staff.

Business Performance Management

Analyzes performance data including pharmacy financials, customer service, and inventory; manages pharmacy asset protection activities.

Business Planning

Develops and maintains relationships with local medical community and promotes pharmacy business.

Basic Qualifications

BS in Pharmacy or Pharm D degree from an accredited institution.

Current pharmacist licensure in the states within the district.

Certified immunizer or willing to become an immunizer within 90 days of hire.

At least 1 year pharmacy experience, including prescription filling, recordkeeping, legal compliance, pharmacy operations, software and technology, and insurance billing.

Experience performing prescription dispensing activities that demonstrate strong working knowledge of applicable state and federal controlled substance laws.

Average rating of at least 3.0 on the leadership behaviors on the last performance review if one is on file, and no written disciplinary actions in the last 12 months (Internal candidates only).

About Walgreens Founded in 1901, Walgreens proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures.

Preferred Qualifications

Supervisory experience planning, organizing, and directing the work of pharmacy staff.

At least 6 months pharmacy experience with Walgreen Co.

Average rating of 3.7 or above on the leadership behaviors on the last performance review if one is on file (Internal candidates only).

Equal Opportunity Employment An Equal Opportunity Employer, including disability/veterans. We will consider employment of qualified applicants with arrest and conviction records.

To review benefits, please click here jobs.walgreens.com/benefits. This role will remain open until filled.

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