Aimbridge Hospitality
Hilton Garden Inn Chicago - Front Desk Supervisor
Aimbridge Hospitality, Chicago, Illinois, United States, 60290
Hilton Garden Inn Chicago - Front Desk Supervisor Address 245 S Franklin St, Chicago, IL, 60606 Compensation $24.00 - $29.00/hour
Job Description Join Our Team as a Front Desk Supervisor About Us: As the Front Desk Supervisor, you will support our hotel in providing exceptional service to our guests. Your role will involve ensuring every guest feels welcomed and valued during their stay and lead a team to follow that same standard of service excellence.
KEY SKILLS/RESPONSIBILITIES
Guest Interaction:
Greet guests with a friendly and helpful attitude, making sure check-ins and check-outs are smooth and pleasant experiences.Obtain all necessary information when taking reservations and monitor VIP and special guest requests.
Operational Oversight:
Track logs and reports to ensure all processes are follwed. Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
Financial Responsibilities:
tay informed about rates, packages, and promotions, and help maximize room revenue.
Team Leadership:
Foster good communication and teamwork among staff members, assist in training new associates.
Problem Solving:
Address guest concerns effectively and handle workplace issues efficiently and proactively.
Compliance and Standards: Lead by example and follow all standards and regulations to encourage safe and efficient hotel operations.
Technical Skills:
Enter, track, and report information in the brand systems.
EDUCATION & EXPERIENCE
At least 2 to 3 years of progressive experience in a hotel or related field required.
High School diploma or equivalent required; college coursework in a related field helpful.
Previous supervisory experience preferred.
Must have a valid driver’s license.
Compliance with certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid.
Benefits
Now offering
Daily Pay ! Ask your Recruiter for more details
Medical, Dental, and Vision Coverage
Short-Term and Long-Term Disability Income
Term Life and AD&D Insurance
Paid Time Off
Employee Assistance Program
401k Retirement Plan
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Job Description Join Our Team as a Front Desk Supervisor About Us: As the Front Desk Supervisor, you will support our hotel in providing exceptional service to our guests. Your role will involve ensuring every guest feels welcomed and valued during their stay and lead a team to follow that same standard of service excellence.
KEY SKILLS/RESPONSIBILITIES
Guest Interaction:
Greet guests with a friendly and helpful attitude, making sure check-ins and check-outs are smooth and pleasant experiences.Obtain all necessary information when taking reservations and monitor VIP and special guest requests.
Operational Oversight:
Track logs and reports to ensure all processes are follwed. Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
Financial Responsibilities:
tay informed about rates, packages, and promotions, and help maximize room revenue.
Team Leadership:
Foster good communication and teamwork among staff members, assist in training new associates.
Problem Solving:
Address guest concerns effectively and handle workplace issues efficiently and proactively.
Compliance and Standards: Lead by example and follow all standards and regulations to encourage safe and efficient hotel operations.
Technical Skills:
Enter, track, and report information in the brand systems.
EDUCATION & EXPERIENCE
At least 2 to 3 years of progressive experience in a hotel or related field required.
High School diploma or equivalent required; college coursework in a related field helpful.
Previous supervisory experience preferred.
Must have a valid driver’s license.
Compliance with certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid.
Benefits
Now offering
Daily Pay ! Ask your Recruiter for more details
Medical, Dental, and Vision Coverage
Short-Term and Long-Term Disability Income
Term Life and AD&D Insurance
Paid Time Off
Employee Assistance Program
401k Retirement Plan
#J-18808-Ljbffr