VetJobs
Technical Support Controller – Boston, MA
Position Summary : The Technical Support Controller monitors fleet performance on a daily basis and provides recommendations for preventative maintenance, ongoing troubleshooting, and/or aircraft recovery. The position reports to the Manager of Maintenance Operations Center (MOC).
Essential Responsibilities
Monitor delays, pilot irregularity reports, and other technical interruptions.
Identify necessary actions and provide instructions to prevent recurring interruptions.
Coordinate with planning, Aircraft on Ground (AOG), and MOC to schedule and allocate parts/tooling for follow‑up actions.
Research and develop action plans with aircraft manufacturing representatives to recover hard AOG aircraft.
Perform complex tasks as a joint venture with front‑line techs to improve skills and competencies.
Maintain and distribute records of actions and resolutions.
Periodically report trends and recommendations to Tech Managers and ATA responsible engineers; collect front‑line data that attributes to organizational effectiveness.
Assist in identifying necessary manual revisions or issuing Info Notices and/or Maintenance Alert Bulletins (MABs) for more effective troubleshooting; support SOS and NFF policy programs.
Review Service News Letters (SNLs) and Airline Operator Telex (AOTs) for troubleshooting information.
Liaise with ATA Engineer, MOC, and provide technical assistance and guidance in troubleshooting assignments for Blue Maintenance cities to reduce out‑of‑service (OOS) time.
Act as a leader during road trips to reduce OOS times when requested.
Review aircraft Health Diagnosis software (Health Monitoring software DFDR) for symptoms of system degradation and issue appropriate action.
Perform additional duties and responsibilities as assigned to achieve departmental and company objectives.
Auto Req ID 458520BR
Minimum Education Required High School/GED
Job Category Operations
Minimum Experience and Qualifications
High School Diploma or GED with five (5) years’ experience in aircraft maintenance, aircraft systems, and troubleshooting with a Part 121 operator; OR Bachelor’s degree in Engineering with five (5) years’ experience in aircraft maintenance.
Valid Federal Aviation Administration (FAA) Airframe and Powerplant Certificate.
Strong ability to troubleshoot complex aircraft systems.
Knowledge of aircraft maintenance processes and procedures.
Strong knowledge of aircraft documentation (AMM, IPC, FIM/TSM, WD, ASM, etc.).
Diverse experience in all aspects of technical operations and aircraft systems.
Available for overnight travel (30%) and to support the recovery of OOS aircraft when needed and on short‑notice.
In possession of or the ability to obtain valid travel documents with unrestricted travel in and out of the United States; may need U.S. Customs clearance depending on location.
Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge.
Must pass a pre‑employment drug test.
Must be legally eligible to work in the United States; authorization to work in the US is required and the position is not eligible for visa sponsorship.
Preferred Experience and Qualifications
Bachelor’s degree in Engineering or Aircraft Maintenance Management.
Experience with E190 and Airbus A320/A321/A220 aircraft.
Knowledge of Microsoft Project, Word, PowerPoint, and Excel.
Strong organizational, communication, and team‑building skills.
Crewmember Expectations
Regular attendance and punctuality.
Potential need to work flexible hours and be available to respond on short‑notice.
Able to maintain a professional appearance.
When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft.
Must be an appropriate organizational fit for JetBlue culture, exhibiting JetBlue values of Safety, Caring, Integrity, Passion, and Fun.
Must fulfill safety accountabilities as prescribed by JetBlue’s Safety Management System.
Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting safety policy and behavioral standards.
Identify safety and/or security concerns, issues, incidents, or hazards that should be reported and report them whenever possible via safe reporting systems.
Responsible for adhering to all applicable laws, regulations, and company policies.
Uphold JetBlue’s safety performance metric goals and understand how they relate to duties.
The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate.
Equipment Computer and other office equipment.
Work Environment Traditional office environment and occasional field service; present for core business hours with occasional off‑hours support.
Physical Effort Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)
Compensation The base pay range for this position starts at $118,000.00 per year. Base pay is one component of JetBlue’s total compensation package, which may also include access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short‑term and long‑term disability coverage, basic life insurance, free space‑available travel on JetBlue, and more.
Location City: Boston State: Massachusetts
Job Code Aviation Aviation
Affiliate Sponsor JetBlue
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Engineering and Information Technology
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Essential Responsibilities
Monitor delays, pilot irregularity reports, and other technical interruptions.
Identify necessary actions and provide instructions to prevent recurring interruptions.
Coordinate with planning, Aircraft on Ground (AOG), and MOC to schedule and allocate parts/tooling for follow‑up actions.
Research and develop action plans with aircraft manufacturing representatives to recover hard AOG aircraft.
Perform complex tasks as a joint venture with front‑line techs to improve skills and competencies.
Maintain and distribute records of actions and resolutions.
Periodically report trends and recommendations to Tech Managers and ATA responsible engineers; collect front‑line data that attributes to organizational effectiveness.
Assist in identifying necessary manual revisions or issuing Info Notices and/or Maintenance Alert Bulletins (MABs) for more effective troubleshooting; support SOS and NFF policy programs.
Review Service News Letters (SNLs) and Airline Operator Telex (AOTs) for troubleshooting information.
Liaise with ATA Engineer, MOC, and provide technical assistance and guidance in troubleshooting assignments for Blue Maintenance cities to reduce out‑of‑service (OOS) time.
Act as a leader during road trips to reduce OOS times when requested.
Review aircraft Health Diagnosis software (Health Monitoring software DFDR) for symptoms of system degradation and issue appropriate action.
Perform additional duties and responsibilities as assigned to achieve departmental and company objectives.
Auto Req ID 458520BR
Minimum Education Required High School/GED
Job Category Operations
Minimum Experience and Qualifications
High School Diploma or GED with five (5) years’ experience in aircraft maintenance, aircraft systems, and troubleshooting with a Part 121 operator; OR Bachelor’s degree in Engineering with five (5) years’ experience in aircraft maintenance.
Valid Federal Aviation Administration (FAA) Airframe and Powerplant Certificate.
Strong ability to troubleshoot complex aircraft systems.
Knowledge of aircraft maintenance processes and procedures.
Strong knowledge of aircraft documentation (AMM, IPC, FIM/TSM, WD, ASM, etc.).
Diverse experience in all aspects of technical operations and aircraft systems.
Available for overnight travel (30%) and to support the recovery of OOS aircraft when needed and on short‑notice.
In possession of or the ability to obtain valid travel documents with unrestricted travel in and out of the United States; may need U.S. Customs clearance depending on location.
Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge.
Must pass a pre‑employment drug test.
Must be legally eligible to work in the United States; authorization to work in the US is required and the position is not eligible for visa sponsorship.
Preferred Experience and Qualifications
Bachelor’s degree in Engineering or Aircraft Maintenance Management.
Experience with E190 and Airbus A320/A321/A220 aircraft.
Knowledge of Microsoft Project, Word, PowerPoint, and Excel.
Strong organizational, communication, and team‑building skills.
Crewmember Expectations
Regular attendance and punctuality.
Potential need to work flexible hours and be available to respond on short‑notice.
Able to maintain a professional appearance.
When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft.
Must be an appropriate organizational fit for JetBlue culture, exhibiting JetBlue values of Safety, Caring, Integrity, Passion, and Fun.
Must fulfill safety accountabilities as prescribed by JetBlue’s Safety Management System.
Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting safety policy and behavioral standards.
Identify safety and/or security concerns, issues, incidents, or hazards that should be reported and report them whenever possible via safe reporting systems.
Responsible for adhering to all applicable laws, regulations, and company policies.
Uphold JetBlue’s safety performance metric goals and understand how they relate to duties.
The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate.
Equipment Computer and other office equipment.
Work Environment Traditional office environment and occasional field service; present for core business hours with occasional off‑hours support.
Physical Effort Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)
Compensation The base pay range for this position starts at $118,000.00 per year. Base pay is one component of JetBlue’s total compensation package, which may also include access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short‑term and long‑term disability coverage, basic life insurance, free space‑available travel on JetBlue, and more.
Location City: Boston State: Massachusetts
Job Code Aviation Aviation
Affiliate Sponsor JetBlue
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Engineering and Information Technology
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