the LEGO Group
Supplier Quality Engineer
Location: Richmond, VA.
Overview We ensure premium quality LEGO® products by defining and ensuring compliance of quality assurance processes, standards and guidelines to be followed at the sites, distribution channels and suppliers of core components. The Supplier Quality Engineer will be responsible for ensuring that all purchased materials meet The LEGO Group’s strict quality, compliance, and sustainability standards. This role oversees supplier performance across categories such as Printing & Packing or Resin & Master‑batch, driving continuous improvement and maintaining strong partnerships with both internal teams and external suppliers.
Key Responsibilities
Proactively manage supplier claims, conduct root cause analysis, implement actions to prevent issues, and resolve FSC discrepancies.
Plan, lead, and document supplier audits; identify non‑conformities, risks, and improvement opportunities.
Verify the effectiveness of improvement measures to accurately handle and prevent issues uncovered through claims and audit findings.
Support and develop suppliers in establishing and executing quality improvement programs.
Implement and maintain incoming inspection procedures and internal processes for handling non‑conforming materials.
Gather, monitor, and analyze supplier performance metrics (e.g., PPM, OTD, NCRs); generate regular reports and dashboards.
Collaborate closely with Procurement, Engineering, Manufacturing, R&D, and other departments to align quality expectations and resolve issues.
Create and maintain accurate and up‑to‑date documentation relevant to supplier quality operations.
Participate in and contribute to the Global SQM Team’s standardization and continuous improvement initiatives.
Promptly Escalate critical supplier issues, risks, or non‑compliances to leadership and stakeholders as appropriate.
Qualifications
Experience in a Supplier Quality Engineer or Quality Assurance role within a manufacturing or production environment.
Experience as an ISO 9001:2015 Auditor.
Direct experience managing suppliers within Printing, Packaging, or Resin and Plastics categories is highly desirable.
Proficient in conducting supplier audits, handling non‑conformances, and managing the CAPA process.
Familiarity with ISO 9001, FSC certification processes, and sustainable sourcing standards.
Bachelor’s degree in Engineering, Quality Management, Materials Science, or a related technical discipline is required.
Industry certifications such as ISO 9001 Lead Auditor, Certified Supplier Quality Professional (CSQP), or ASQ Certified Quality Engineer (CQE) are preferred.
English fluent level.
Salary & Compensation Annual salary range: $81,810 – $122,716, based on responsibilities, market benchmarks, and organizational constraints. Additional compensation includes a global bonus scheme and full benefits disclosure upon offer.
Benefits
Family Care Leave – enhanced paid leave options.
Life and disability insurance coverage.
Wellness access – Headspace App and local wellness initiatives.
Colleague discount for LEGO products from day one.
Global bonus scheme for reaching goals.
Hybrid work model with primary workplace at offices, stores, or factories; 3 days per week onsite.
Other Information Drug screening is part of our workplace safety policy. Accessibility Statement: LEGO systems endeavor to make https://www.LEGO.com/jobs accessible to all users. For assistance with the online application process, contact the HR Service Desk at 1‑860‑394‑3769. Candidate safety obligations: Child Safeguarding Background Screening is required for positions with high engagement with children.
EEO Statement The LEGO Group is a fully committed equal opportunity and affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status.
Application Process Applications are reviewed on an ongoing basis. If you are interested, we encourage you to apply as soon as possible. We reserve the right to amend or withdraw positions at any time.
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Overview We ensure premium quality LEGO® products by defining and ensuring compliance of quality assurance processes, standards and guidelines to be followed at the sites, distribution channels and suppliers of core components. The Supplier Quality Engineer will be responsible for ensuring that all purchased materials meet The LEGO Group’s strict quality, compliance, and sustainability standards. This role oversees supplier performance across categories such as Printing & Packing or Resin & Master‑batch, driving continuous improvement and maintaining strong partnerships with both internal teams and external suppliers.
Key Responsibilities
Proactively manage supplier claims, conduct root cause analysis, implement actions to prevent issues, and resolve FSC discrepancies.
Plan, lead, and document supplier audits; identify non‑conformities, risks, and improvement opportunities.
Verify the effectiveness of improvement measures to accurately handle and prevent issues uncovered through claims and audit findings.
Support and develop suppliers in establishing and executing quality improvement programs.
Implement and maintain incoming inspection procedures and internal processes for handling non‑conforming materials.
Gather, monitor, and analyze supplier performance metrics (e.g., PPM, OTD, NCRs); generate regular reports and dashboards.
Collaborate closely with Procurement, Engineering, Manufacturing, R&D, and other departments to align quality expectations and resolve issues.
Create and maintain accurate and up‑to‑date documentation relevant to supplier quality operations.
Participate in and contribute to the Global SQM Team’s standardization and continuous improvement initiatives.
Promptly Escalate critical supplier issues, risks, or non‑compliances to leadership and stakeholders as appropriate.
Qualifications
Experience in a Supplier Quality Engineer or Quality Assurance role within a manufacturing or production environment.
Experience as an ISO 9001:2015 Auditor.
Direct experience managing suppliers within Printing, Packaging, or Resin and Plastics categories is highly desirable.
Proficient in conducting supplier audits, handling non‑conformances, and managing the CAPA process.
Familiarity with ISO 9001, FSC certification processes, and sustainable sourcing standards.
Bachelor’s degree in Engineering, Quality Management, Materials Science, or a related technical discipline is required.
Industry certifications such as ISO 9001 Lead Auditor, Certified Supplier Quality Professional (CSQP), or ASQ Certified Quality Engineer (CQE) are preferred.
English fluent level.
Salary & Compensation Annual salary range: $81,810 – $122,716, based on responsibilities, market benchmarks, and organizational constraints. Additional compensation includes a global bonus scheme and full benefits disclosure upon offer.
Benefits
Family Care Leave – enhanced paid leave options.
Life and disability insurance coverage.
Wellness access – Headspace App and local wellness initiatives.
Colleague discount for LEGO products from day one.
Global bonus scheme for reaching goals.
Hybrid work model with primary workplace at offices, stores, or factories; 3 days per week onsite.
Other Information Drug screening is part of our workplace safety policy. Accessibility Statement: LEGO systems endeavor to make https://www.LEGO.com/jobs accessible to all users. For assistance with the online application process, contact the HR Service Desk at 1‑860‑394‑3769. Candidate safety obligations: Child Safeguarding Background Screening is required for positions with high engagement with children.
EEO Statement The LEGO Group is a fully committed equal opportunity and affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status.
Application Process Applications are reviewed on an ongoing basis. If you are interested, we encourage you to apply as soon as possible. We reserve the right to amend or withdraw positions at any time.
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