Beacon Payments
Beacon Payments provides credit card processing, terminals, check processing, gift cards, and cash advances to businesses across all 50 states. With a network of hundreds of independent outside sales agents, we maintain strong client relationships through transparent and honest pricing, and cutting‑edge point of sale technology.
Role Description We’re looking for a detail‑oriented and proactive Operations & Agent Support Specialist to join our growing team. This role is vital to ensuring that both new merchants and sales agents experience a smooth and professional onboarding process. You’ll also provide ongoing support to our operations and sales teams, helping maintain the high standards our partners expect.
Key Responsibilities
Assist with boarding new merchant accounts, ensuring accuracy and compliance with processor requirements.
Coordinate and process documentation for new agent onboarding, including setup, training materials, and communication access.
Provide daily operational and administrative support to the internal team.
Communicate with agents and merchants to resolve application, documentation, and status inquiries.
Maintain accurate internal records and assist with reporting as needed.
Collaborate with management to streamline and improve internal workflows.
Qualifications
Strong Customer Service and Communication skills to interact effectively with clients, agents, and internal teams.
Analytical and Problem‑Solving skills to evaluate transaction issues and support operational efficiency.
Knowledge of Sales and Finance concepts to assist with agent inquiries and ensure accurate processing of services.
Ability to work collaboratively in a team environment while maintaining attention to detail.
Proficiency in relevant software tools and systems is a plus.
Experience in the payment processing or financial services industry is preferred.
Seniority level
Entry level
Employment type
Full‑time
Job function
Management and Manufacturing
Referrals increase your chances of interviewing at Beacon Payments by 2x.
Location: Boston, MA
Salary: $100,000.00 – $140,000.00
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Role Description We’re looking for a detail‑oriented and proactive Operations & Agent Support Specialist to join our growing team. This role is vital to ensuring that both new merchants and sales agents experience a smooth and professional onboarding process. You’ll also provide ongoing support to our operations and sales teams, helping maintain the high standards our partners expect.
Key Responsibilities
Assist with boarding new merchant accounts, ensuring accuracy and compliance with processor requirements.
Coordinate and process documentation for new agent onboarding, including setup, training materials, and communication access.
Provide daily operational and administrative support to the internal team.
Communicate with agents and merchants to resolve application, documentation, and status inquiries.
Maintain accurate internal records and assist with reporting as needed.
Collaborate with management to streamline and improve internal workflows.
Qualifications
Strong Customer Service and Communication skills to interact effectively with clients, agents, and internal teams.
Analytical and Problem‑Solving skills to evaluate transaction issues and support operational efficiency.
Knowledge of Sales and Finance concepts to assist with agent inquiries and ensure accurate processing of services.
Ability to work collaboratively in a team environment while maintaining attention to detail.
Proficiency in relevant software tools and systems is a plus.
Experience in the payment processing or financial services industry is preferred.
Seniority level
Entry level
Employment type
Full‑time
Job function
Management and Manufacturing
Referrals increase your chances of interviewing at Beacon Payments by 2x.
Location: Boston, MA
Salary: $100,000.00 – $140,000.00
#J-18808-Ljbffr