Select Bankcard
Merchant Support Specialist (Bilingual English/Spanish)
Select Bankcard, Lehi, Utah, United States, 84043
Merchant Support Specialist (Bilingual English/Spanish)
SUMMARY Select Bankcard is a payments technology provider based in Lehi, UT. We are actively recruiting for our Merchant Support Specialist position. Select Bankcard is looking for someone to bring their skills, personality, and hard work to the table to improve and grow with the company.
WHAT IS MERCHANT SERVICES? Select Bankcard helps businesses process payments, including credit cards, debit cards, ACH, and gift cards. From start to finish we facilitate the merchant’s payment processing capabilities: processing applications, setting up accounts, supplying equipment, performing account changes, troubleshooting product issues, maintaining risk, and handling disputes.
COMPENSATION AND BENEFITS The Merchant Support Specialist position offers an annual salary of $42,000. We provide 100% company‑paid health and dental insurance (for you and your dependents) with monthly employer contributions to an HSA, paid holidays, competitive paid time off, paid parental leave, an onsite gym, and monthly massages. Our office includes private spaces, a stocked break room, arcade games, a golf simulator, ping‑pong tables, a pickleball court, and soda machines.
The Job
The Merchant Support Specialist is the first contact for our merchants, maintaining business relationships by providing prompt and accurate support. This role is full‑time in our Lehi office, Monday through Friday, 9:30 AM – 6:30 PM.
Respond to emails and phone calls from merchants, sales agents, and other departments
Set up merchant accounts after their application has been approved
Program and deploy credit‑card processing equipment
Troubleshoot equipment issues with merchants
Create and improve knowledge‑base articles
Document departmental procedures
Take ownership of merchant issues from start to finish
Work on various merchant support projects
Qualifications
One year of customer service experience preferred
Bilingual in English and Spanish required
Detail oriented, strong analytical skills, excellent verbal and written communication skills
Effective time management, positive and resilient attitude
Excel experience a plus
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WHAT IS MERCHANT SERVICES? Select Bankcard helps businesses process payments, including credit cards, debit cards, ACH, and gift cards. From start to finish we facilitate the merchant’s payment processing capabilities: processing applications, setting up accounts, supplying equipment, performing account changes, troubleshooting product issues, maintaining risk, and handling disputes.
COMPENSATION AND BENEFITS The Merchant Support Specialist position offers an annual salary of $42,000. We provide 100% company‑paid health and dental insurance (for you and your dependents) with monthly employer contributions to an HSA, paid holidays, competitive paid time off, paid parental leave, an onsite gym, and monthly massages. Our office includes private spaces, a stocked break room, arcade games, a golf simulator, ping‑pong tables, a pickleball court, and soda machines.
The Job
The Merchant Support Specialist is the first contact for our merchants, maintaining business relationships by providing prompt and accurate support. This role is full‑time in our Lehi office, Monday through Friday, 9:30 AM – 6:30 PM.
Respond to emails and phone calls from merchants, sales agents, and other departments
Set up merchant accounts after their application has been approved
Program and deploy credit‑card processing equipment
Troubleshoot equipment issues with merchants
Create and improve knowledge‑base articles
Document departmental procedures
Take ownership of merchant issues from start to finish
Work on various merchant support projects
Qualifications
One year of customer service experience preferred
Bilingual in English and Spanish required
Detail oriented, strong analytical skills, excellent verbal and written communication skills
Effective time management, positive and resilient attitude
Excel experience a plus
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