TechDigital Group
Data Center Operation Engineer III
Required Activities:
Communications and Link Support:
Provide 1st Level and 2nd level network and communication link infrastructure support to the World Bank engineers, HQ IT, and Country Offices (CO). Troubleshooting activities include working with NOC to replace cables or GBICS/SFPs, as well as cleaning fiber connections. Test connections using a FLUKE meter and present results back to platform owners or the NOC. Perform 1st and 2nd level troubleshooting of the Bank's Local Area Network (LAN) and Global Communications networks, including all aspects of the network infrastructure (switches, routers, specialized servers) and communication links infrastructure (VSAT, MPLS, IPL, Internet2, etc.). Work and coordinate with technical support personnel, both internal and third-party vendors, to provide fast resolutions for network and communication link problems. Escalate problems promptly to ensure high availability of network devices. Act as a point of contact for engineers, HQ, and Country Office Information Technology staff in case of network and communication-link problems. Provide implementation support for Global Communication projects, including acceptance testing of links in cooperation with the Country Offices IT staff, vendors, and Engineers. Connect equipment, run cabling in the Data Centers and major network Communication Rooms (Client). Configure switch ports, operate test equipment, and use diagnostic software to perform individual tests as well as ongoing performance testing. Create incident tickets, provide updates, and follow-up. Develop technical documentation, update technical troubleshooting procedures and Standard Operating Procedures (SOP), and provide training. Work closely with other technical professionals in a multicultural environment. Perform supervisory duties to ensure work performed during the shift adheres to the standard operating procedures. Ensure the quality and timely update of all incident tickets. Review and provide feedback to NOC technicians for quality improvement. Data Center Provisioning:
Develop and manage the data center equipment placement process for multiple data centers in compliance with policies and procedures. Keep all supporting groups advised of the provisioning plan. Utilize and implement Data Center Infrastructure Management (DCIM) software to manage ongoing changes within the data center environment. Data Center Asset Management:
Perform data center asset management within the framework and guidelines of the World Bank Group's IT asset management structure. Periodically audit and direct the performance of audits of all data center IT assets per the guidelines as required. Data Center Capacity Planning:
Support capacity planning and coordinate resource allocation. Provide capacity management reports on a regular basis. Miscellaneous Data Center Support:
Utilize knowledge of network topology, redundant power systems, structured cabling, HVAC systems relating to rack cooling, data center equipment enclosure requirements, and the physical data center layouts to perform and oversee equipment placement and planning for multiple data centers. Build and maintain databases for use in the generation of regular and ad-hoc queries, forms, and reports. Information Security Engineering:
Manage AWS Security tools (such as GuardDuty, Trusted Advisor, Secret Manager, Parameter Store, Inspector). Create AWS CloudFormation and manage AWS Security Groups. Implement Python code and AWS Lambda functions to automate security. Provide support to Systems Administrators with implementation, monitoring, and compliance adherence.
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Provide 1st Level and 2nd level network and communication link infrastructure support to the World Bank engineers, HQ IT, and Country Offices (CO). Troubleshooting activities include working with NOC to replace cables or GBICS/SFPs, as well as cleaning fiber connections. Test connections using a FLUKE meter and present results back to platform owners or the NOC. Perform 1st and 2nd level troubleshooting of the Bank's Local Area Network (LAN) and Global Communications networks, including all aspects of the network infrastructure (switches, routers, specialized servers) and communication links infrastructure (VSAT, MPLS, IPL, Internet2, etc.). Work and coordinate with technical support personnel, both internal and third-party vendors, to provide fast resolutions for network and communication link problems. Escalate problems promptly to ensure high availability of network devices. Act as a point of contact for engineers, HQ, and Country Office Information Technology staff in case of network and communication-link problems. Provide implementation support for Global Communication projects, including acceptance testing of links in cooperation with the Country Offices IT staff, vendors, and Engineers. Connect equipment, run cabling in the Data Centers and major network Communication Rooms (Client). Configure switch ports, operate test equipment, and use diagnostic software to perform individual tests as well as ongoing performance testing. Create incident tickets, provide updates, and follow-up. Develop technical documentation, update technical troubleshooting procedures and Standard Operating Procedures (SOP), and provide training. Work closely with other technical professionals in a multicultural environment. Perform supervisory duties to ensure work performed during the shift adheres to the standard operating procedures. Ensure the quality and timely update of all incident tickets. Review and provide feedback to NOC technicians for quality improvement. Data Center Provisioning:
Develop and manage the data center equipment placement process for multiple data centers in compliance with policies and procedures. Keep all supporting groups advised of the provisioning plan. Utilize and implement Data Center Infrastructure Management (DCIM) software to manage ongoing changes within the data center environment. Data Center Asset Management:
Perform data center asset management within the framework and guidelines of the World Bank Group's IT asset management structure. Periodically audit and direct the performance of audits of all data center IT assets per the guidelines as required. Data Center Capacity Planning:
Support capacity planning and coordinate resource allocation. Provide capacity management reports on a regular basis. Miscellaneous Data Center Support:
Utilize knowledge of network topology, redundant power systems, structured cabling, HVAC systems relating to rack cooling, data center equipment enclosure requirements, and the physical data center layouts to perform and oversee equipment placement and planning for multiple data centers. Build and maintain databases for use in the generation of regular and ad-hoc queries, forms, and reports. Information Security Engineering:
Manage AWS Security tools (such as GuardDuty, Trusted Advisor, Secret Manager, Parameter Store, Inspector). Create AWS CloudFormation and manage AWS Security Groups. Implement Python code and AWS Lambda functions to automate security. Provide support to Systems Administrators with implementation, monitoring, and compliance adherence.
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