STAND 8 Technology Consulting
Client Services Desktop Support Specialist
STAND 8 Technology Consulting provides end-to-end IT solutions. We are seeking a Client Services Desktop Support Specialist to assist a major media organization with a large-scale return-to-office initiative.
Base pay range $19.00/hr - $29.00/hr
Key Responsibilities
Set up and configure workstations, monitors, docks, and peripherals for returning employees.
Ensure all software and equipment are properly updated and deployed.
Provide on-site and remote technical support for hardware, software, and network-related issues.
Assist users with workstation setup, login issues, and general IT questions.
Manage and resolve tickets through ServiceNow, maintaining clear documentation and timely escalation.
Maintain accurate hardware inventory and asset tracking.
Support collaboration tools, video conferencing systems, and media-related applications as needed.
Qualifications
3-5+ years of experience in desktop or end‑user support.
Strong knowledge of Windows 10/11, Microsoft 365, and Active Directory.
Hands‑on experience with ServiceNow or other ticketing systems.
Proven ability to troubleshoot hardware, software, and network issues efficiently.
Excellent communication and customer service skills.
Ability to thrive during large‑scale rollouts or transitions.
Preferred Skills
Experience in media or large enterprise environments.
Familiarity with macOS and AV/conference room technology.
Knowledge of ITIL or IT service management frameworks.
Medical coverage and Health Savings Account (HSA) through Anthem
Dental/Vision/Various Ancillary coverages through Unum
401(k) retirement savings plan
Paid‑time‑off options
Company‑paid Employee Assistance Program (EAP)
Discount programs through ADP WorkforceNow
STAND 8 focuses on the "bleeding edge" of technology and leverages automation, process, marketing, and over fifteen years of success and growth to provide a world‑class experience for our customers, partners, and employees.
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Base pay range $19.00/hr - $29.00/hr
Key Responsibilities
Set up and configure workstations, monitors, docks, and peripherals for returning employees.
Ensure all software and equipment are properly updated and deployed.
Provide on-site and remote technical support for hardware, software, and network-related issues.
Assist users with workstation setup, login issues, and general IT questions.
Manage and resolve tickets through ServiceNow, maintaining clear documentation and timely escalation.
Maintain accurate hardware inventory and asset tracking.
Support collaboration tools, video conferencing systems, and media-related applications as needed.
Qualifications
3-5+ years of experience in desktop or end‑user support.
Strong knowledge of Windows 10/11, Microsoft 365, and Active Directory.
Hands‑on experience with ServiceNow or other ticketing systems.
Proven ability to troubleshoot hardware, software, and network issues efficiently.
Excellent communication and customer service skills.
Ability to thrive during large‑scale rollouts or transitions.
Preferred Skills
Experience in media or large enterprise environments.
Familiarity with macOS and AV/conference room technology.
Knowledge of ITIL or IT service management frameworks.
Medical coverage and Health Savings Account (HSA) through Anthem
Dental/Vision/Various Ancillary coverages through Unum
401(k) retirement savings plan
Paid‑time‑off options
Company‑paid Employee Assistance Program (EAP)
Discount programs through ADP WorkforceNow
STAND 8 focuses on the "bleeding edge" of technology and leverages automation, process, marketing, and over fifteen years of success and growth to provide a world‑class experience for our customers, partners, and employees.
#J-18808-Ljbffr