Valon
Loss Mitigation Document and Closing Specialist
Valon, Phoenix, Arizona, United States, 85003
Loss Mitigation Document and Closing Specialist
About The Company
Valon is transforming both mortgage servicing and consumer direct lending with a technology‑first approach. Backed by Andreessen Horowitz (a16z) and managing over $130 billion in loans, we’ve built platforms from the ground up— not on outdated legacy systems— so homeowners, lenders, and investors experience greater transparency, efficiency, and care. By unifying processes into a modern, AI‑native operating system, we’re leading the way in automation, compliance, and continuous improvement across our servicing and lending businesses. Our mission is to empower every homeowner by making the mortgage experience simple, secure, and financially empowering.
Default Servicing at Valon The Default Servicing team manages all default‑related processes and resolves mortgage loans that are in default. The team is crucial to Valon and the broader mortgage ecosystem, as it helps prevent foreclosures and minimize losses for investors. Homeowner transparency and financial literacy are always a focal point in our people, process, and product, and we strive to help homeowners who need additional support to keep their dream of homeownership alive.
About The Role The Loss Mitigation Document and Closing Specialist manages the closing of loan workout packages, ensuring compliance with investor, insurer, state, federal, and CFPB guidelines. This role involves meticulously managing all post‑approval activities for loss mitigation workouts, ensuring accurate and timely completion. You'll act as a critical liaison between internal departments and external parties to finalize agreements, resolve outstanding conditions, and seamlessly transition accounts, ultimately minimizing risk and maximizing recovery for our organization.
Responsibilities
Post‑Approval Management: Oversee the end‑to‑end completion process for approved loss mitigation workouts, making sure all conditions precedent are met.
Documentation & Compliance: Review, prepare, and process all necessary legal and internal documentation for workout completion, ensuring accuracy, completeness, and strict adherence to investor, insurer, state, federal, and CFPB guidelines and internal policies.
Document and Title Processes: Manage all document and title processes, including the meticulous review, clearance, and quality control of borrower‑executed documents to ensure proper notarization and execution.
Document Rejection Resolution: Proactively track and resolve document rejections, both before system finalization and following post‑workout settlements.
Communication & Coordination: Communicate professionally with servicers, attorneys, title companies, real estate agents, and internal departments (e.g., servicing, legal, accounting, collections) to gather required information, resolve discrepancies, and expedite the completion process.
Condition Fulfillment: Track and follow up on outstanding conditions and requirements for workout completion, including receipt of executed documents, payments, insurance, and property inspections.
Trial Plan Monitoring: Monitor trial plans diligently and handle plan cancellations as needed.
System Updates & Data Integrity: Accurately update internal servicing systems and databases with the status of workout completions, ensuring data integrity and proper account coding.
Modification Reconciliation: Reconcile modifications to ensure capitalized amounts align with the adjustments to the loan's unpaid principal balance.
Workout Term Amortization: Ensure approved workout terms are properly amortized and cure delinquencies.
Investor System Submission & QC: Submit workout settlements to investor systems and perform a final quality control check of the internal system to ensure it accurately reflects workout documents before closing workout templates.
Interdepartmental Collaboration: Collaborate closely with departments such as cashiering, loan accounting, and investor reporting to ensure accurate and timely processing of loans eligible for buyout.
Problem Resolution: Identify and resolve issues or roadblocks that may arise during the completion process, escalating complex cases to management as needed.
Timeline Management: Monitor and manage critical deadlines and timelines to ensure timely workout completion and avoid further delays or potential re‑default.
Reporting: Assist in generating reports on workout completion rates, outstanding items, and performance metrics.
Quality Assurance: Conduct a final review of completed workout files to ensure all documentation is in place and accurately reflects the terms of the agreement.
Process Improvement: Identify opportunities to streamline and improve the loss mitigation workout completion process.
Additional duties as assigned by your manager.
Minimum Qualifications
High School Diploma or GED.
At least 3-5 years of experience in mortgage servicing, loss mitigation, real estate, or a related field, with a strong emphasis on documentation and transaction completion.
In‑depth understanding of various loss mitigation options (modifications, short sales, deeds‑in‑lieu, forbearance) and their associated documentation requirements. Familiarity with mortgage servicing regulations (RESPA, TILA, FCRA, CFPB) and GSE guidelines (Fannie Mae, Freddie Mac), as well as investor and insurer guidelines.
Exceptional attention to detail and accuracy when reviewing and processing complex financial and legal documents.
Superior organizational and time‑management skills, with the ability to manage a high volume of cases and prioritize effectively.
Excellent written and verbal communication skills with the ability to professionally interact with diverse stakeholders.
Strong analytical and problem‑solving abilities to identify issues and implement effective solutions.
Proficient in Microsoft Office Suite (Word, Excel, Outlook). Experience with mortgage servicing software (e.g., Black Knight MSP, Fiserv, LoanSphere) and CRM systems.
Ability to adapt to changing priorities and thrive in a fast‑paced environment.
Ideal Background
Experience managing a high‑volume loan portfolio.
Knowledge of bankruptcy and foreclosure processes as they relate to loss mitigation.
Bachelor's degree in Business Administration, Finance, Real Estate, or a related field is preferred. Equivalent work experience will also be considered.
Benefits
Competitive salary and 401(k) plan.
Health & well‑being: Comprehensive medical, dental, and vision benefits.
Food & meals: In‑office snacks and drinks, and Bagel Fridays.
Commuter benefits: Pre‑tax deductions for public transportation, rideshare services, and parking expenses.
Growth opportunities: Company‑wide orientation, learning & development opportunities, and regular review cycles featuring 360‑degree feedback.
Generous time off: 17 days paid time off, sick days, and 11 company holidays.
Baby bonding time: 12 weeks off for both birthing and non‑birthing parents— fully paid.
Throughout the interview process, please remember that emails will only be from valon.com emails. We won’t ever be asking for any personally identifiable information during the interview process itself. Please reach out to talent@valon.com if you have any requests to verify the authenticity of an outreach.
Valon is an equal‑opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Valon makes hiring decisions based solely on qualifications, merit, and business needs at the time.
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Valon is transforming both mortgage servicing and consumer direct lending with a technology‑first approach. Backed by Andreessen Horowitz (a16z) and managing over $130 billion in loans, we’ve built platforms from the ground up— not on outdated legacy systems— so homeowners, lenders, and investors experience greater transparency, efficiency, and care. By unifying processes into a modern, AI‑native operating system, we’re leading the way in automation, compliance, and continuous improvement across our servicing and lending businesses. Our mission is to empower every homeowner by making the mortgage experience simple, secure, and financially empowering.
Default Servicing at Valon The Default Servicing team manages all default‑related processes and resolves mortgage loans that are in default. The team is crucial to Valon and the broader mortgage ecosystem, as it helps prevent foreclosures and minimize losses for investors. Homeowner transparency and financial literacy are always a focal point in our people, process, and product, and we strive to help homeowners who need additional support to keep their dream of homeownership alive.
About The Role The Loss Mitigation Document and Closing Specialist manages the closing of loan workout packages, ensuring compliance with investor, insurer, state, federal, and CFPB guidelines. This role involves meticulously managing all post‑approval activities for loss mitigation workouts, ensuring accurate and timely completion. You'll act as a critical liaison between internal departments and external parties to finalize agreements, resolve outstanding conditions, and seamlessly transition accounts, ultimately minimizing risk and maximizing recovery for our organization.
Responsibilities
Post‑Approval Management: Oversee the end‑to‑end completion process for approved loss mitigation workouts, making sure all conditions precedent are met.
Documentation & Compliance: Review, prepare, and process all necessary legal and internal documentation for workout completion, ensuring accuracy, completeness, and strict adherence to investor, insurer, state, federal, and CFPB guidelines and internal policies.
Document and Title Processes: Manage all document and title processes, including the meticulous review, clearance, and quality control of borrower‑executed documents to ensure proper notarization and execution.
Document Rejection Resolution: Proactively track and resolve document rejections, both before system finalization and following post‑workout settlements.
Communication & Coordination: Communicate professionally with servicers, attorneys, title companies, real estate agents, and internal departments (e.g., servicing, legal, accounting, collections) to gather required information, resolve discrepancies, and expedite the completion process.
Condition Fulfillment: Track and follow up on outstanding conditions and requirements for workout completion, including receipt of executed documents, payments, insurance, and property inspections.
Trial Plan Monitoring: Monitor trial plans diligently and handle plan cancellations as needed.
System Updates & Data Integrity: Accurately update internal servicing systems and databases with the status of workout completions, ensuring data integrity and proper account coding.
Modification Reconciliation: Reconcile modifications to ensure capitalized amounts align with the adjustments to the loan's unpaid principal balance.
Workout Term Amortization: Ensure approved workout terms are properly amortized and cure delinquencies.
Investor System Submission & QC: Submit workout settlements to investor systems and perform a final quality control check of the internal system to ensure it accurately reflects workout documents before closing workout templates.
Interdepartmental Collaboration: Collaborate closely with departments such as cashiering, loan accounting, and investor reporting to ensure accurate and timely processing of loans eligible for buyout.
Problem Resolution: Identify and resolve issues or roadblocks that may arise during the completion process, escalating complex cases to management as needed.
Timeline Management: Monitor and manage critical deadlines and timelines to ensure timely workout completion and avoid further delays or potential re‑default.
Reporting: Assist in generating reports on workout completion rates, outstanding items, and performance metrics.
Quality Assurance: Conduct a final review of completed workout files to ensure all documentation is in place and accurately reflects the terms of the agreement.
Process Improvement: Identify opportunities to streamline and improve the loss mitigation workout completion process.
Additional duties as assigned by your manager.
Minimum Qualifications
High School Diploma or GED.
At least 3-5 years of experience in mortgage servicing, loss mitigation, real estate, or a related field, with a strong emphasis on documentation and transaction completion.
In‑depth understanding of various loss mitigation options (modifications, short sales, deeds‑in‑lieu, forbearance) and their associated documentation requirements. Familiarity with mortgage servicing regulations (RESPA, TILA, FCRA, CFPB) and GSE guidelines (Fannie Mae, Freddie Mac), as well as investor and insurer guidelines.
Exceptional attention to detail and accuracy when reviewing and processing complex financial and legal documents.
Superior organizational and time‑management skills, with the ability to manage a high volume of cases and prioritize effectively.
Excellent written and verbal communication skills with the ability to professionally interact with diverse stakeholders.
Strong analytical and problem‑solving abilities to identify issues and implement effective solutions.
Proficient in Microsoft Office Suite (Word, Excel, Outlook). Experience with mortgage servicing software (e.g., Black Knight MSP, Fiserv, LoanSphere) and CRM systems.
Ability to adapt to changing priorities and thrive in a fast‑paced environment.
Ideal Background
Experience managing a high‑volume loan portfolio.
Knowledge of bankruptcy and foreclosure processes as they relate to loss mitigation.
Bachelor's degree in Business Administration, Finance, Real Estate, or a related field is preferred. Equivalent work experience will also be considered.
Benefits
Competitive salary and 401(k) plan.
Health & well‑being: Comprehensive medical, dental, and vision benefits.
Food & meals: In‑office snacks and drinks, and Bagel Fridays.
Commuter benefits: Pre‑tax deductions for public transportation, rideshare services, and parking expenses.
Growth opportunities: Company‑wide orientation, learning & development opportunities, and regular review cycles featuring 360‑degree feedback.
Generous time off: 17 days paid time off, sick days, and 11 company holidays.
Baby bonding time: 12 weeks off for both birthing and non‑birthing parents— fully paid.
Throughout the interview process, please remember that emails will only be from valon.com emails. We won’t ever be asking for any personally identifiable information during the interview process itself. Please reach out to talent@valon.com if you have any requests to verify the authenticity of an outreach.
Valon is an equal‑opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Valon makes hiring decisions based solely on qualifications, merit, and business needs at the time.
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