Mr. Hospitality Miami
Position Title
Server
Latest Updated October 2025
Reports To Floor Manager, GM
Grade 6
Company Background Mr. Hospitality is a fully integrated hospitality management group that conceptualizes, owns and operates restaurants and nightlife destinations. With 20 years of combined experience in the food and beverage industry, Mr. Hospitality has brought dining, art, fashion and entertainment to a new level of sophistication by fully understanding the U.S market.
Job Summary The Server is expected to exceed customer expectations and provide above and beyond experiences through attentiveness and professionalism. This position serves as one of the key roles to a guest’s customer service encounters. The server must be able to communicate with the guests efficiently and effectively in order to provide a one‑of‑a‑kind experience that will ensure a guest’s return. The Server position is responsible for performing all tasks related to the food and beverage service in a courteous and efficient manner while maintaining a clean work area in accordance with company standards and procedures.
Responsibilities
Welcome and acknowledge all guests according to company standards
Remain attentive to the guest’s needs throughout the entire visit and dining experience by adhering to, or exceeding service standards as established by the restaurant at all times
Provide professional, competent, knowledgeable and prompt service to guests at all times
Anticipate guests needs, respond promptly and acknowledge all guests
Guide guests through menu items and structure selection to assure guests have the best possible experience throughout their visit, using a professional manner and utilizing suggestive selling and upselling techniques
A complete food and beverage menu knowledge at all times and continuously stay on top of menu changes
Describe the selection of food & beverage offered, including continuous knowledge of menus and specials
Communicate vivid descriptions of each item’s origin, taste, dietary restrictions, allergies content and preparation methods
Suggest appropriate dishes ensuring guest satisfaction based on a broad understanding of menu composition
Have extended knowledge of all premium liquor, beers and non‑alcoholic selections and know the correct glassware and garnish of each drink
Ensure uniform and personal appearances are clean and professional at all times (refer to Uniform Policy and SOP for details)
Maintain confidentiality of proprietary information, and protect company assets
Complete all restocking and cleaning duties by performing opening and closing side work as instructed
Check assigned station/tables prior to opening for cleanliness of tables, chairs, and surrounding areas including floor areas
Obtain a proper form of payment from guests and ensure that every check presented to guest is returned back with a signature
Abide by Mr. Hospitality’s standing operation procedures in regards to all cash handling and procedures
Follow company standards when interacting with guests, such as correct handling of service charges and notifying guests about service charge inclusion to final check
Maintain a friendly, cheerful and courteous demeanor at all times
Continuously seek to stay aware of what is happening in Miami and the whole entertainment and dining industry
Pose an “Above and beyond” attitude at all times
Act proactively, but also be able to respond effectively to guest problems, issues and complaints
Understand and support the importance of guest satisfaction and focus on continuous improvement
Display interpersonal and teamwork skills
Strong writing, reading, listening and speaking/communications skills
Maintain a high level of accuracy when taking order
Very effective organizational skills
Stress management skills
Time management skills
Knowledge of all liquor laws and regulations concerning service of alcoholic beverages
Working knowledge of acceptable standards of sanitation and proper chemical usage
Ability to handle money and make correct change
Knowledge, understanding, and compliance of policies and procedures
Comprehension of POS system
Requirements
General knowledge of food and beverage preparation, service standards, guest relations and etiquette as set by Mr. H. SOPs
Speak and write fluently in English. Spanish language skills are a plus for this position
Understanding and compliance of house standards, etiquette and what is expected of the role
Self‑motivated and resourceful, with the proven ability to multi‑task and operate successfully under pressure
Flexible schedule to include evenings, weekends, and holidays
Have previous serving experience in a high‑volume environment with focus on the luxury segment
Excellent customer service skills
Ability to obtain any required food‑handing or alcohol‑serving certifications required by local or state agencies
Maintain complete knowledge of table, seat, room capacity, hours of operation, proper table set‑up of the restaurant
Able to lift and carry up to 35 pounds
Able to walk or stand the entire shift
Personal Appearance Must abide by the brand standards pertaining to uniform requirements. All employees must maintain good personal hygiene. Fingernails must be cut and clean. Personal appearance must be suitable for work at all times. Must be clean‑shaven at all times. Slip‑resistant black shoes. Maintain personal health and sanitation standards (wash hands when using restroom).
Personal Attributes
Be honest, trustworthy and respectful
Possess cultural awareness and sensitivity
Be flexible in regard to schedule
Demonstrate sound work ethics
Physical Demands The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear and taste or smell.
Environmental Conditions Use of chemicals and electrical equipment; ability to tolerate varying conditions of noise level, temperature, illumination and air quality. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made. While performing the duties of this job, the employee is occasionally exposed to fumes or airborne particles and extreme heat (non‑weather). The noise level in the work environment is usually loud. Normal sense of smell, touch, and sound.
Equal Employment Opportunity Mr. Hospitality Group LLC, 1111 SW 1 Ave LLC d/b/a Marion Lafayette, and 550 Washington Ave LLC d/b/a Queen Miami provides equal employment opportunities to qualified individuals with disabilities, which includes providing reasonable accommodations as required by law. If you are in need of a reasonable accommodation, please notify management.
Seniority level
Entry level
Employment type
Full‑time
Job function
Management and Manufacturing
Industries
Hospitality
#J-18808-Ljbffr
Latest Updated October 2025
Reports To Floor Manager, GM
Grade 6
Company Background Mr. Hospitality is a fully integrated hospitality management group that conceptualizes, owns and operates restaurants and nightlife destinations. With 20 years of combined experience in the food and beverage industry, Mr. Hospitality has brought dining, art, fashion and entertainment to a new level of sophistication by fully understanding the U.S market.
Job Summary The Server is expected to exceed customer expectations and provide above and beyond experiences through attentiveness and professionalism. This position serves as one of the key roles to a guest’s customer service encounters. The server must be able to communicate with the guests efficiently and effectively in order to provide a one‑of‑a‑kind experience that will ensure a guest’s return. The Server position is responsible for performing all tasks related to the food and beverage service in a courteous and efficient manner while maintaining a clean work area in accordance with company standards and procedures.
Responsibilities
Welcome and acknowledge all guests according to company standards
Remain attentive to the guest’s needs throughout the entire visit and dining experience by adhering to, or exceeding service standards as established by the restaurant at all times
Provide professional, competent, knowledgeable and prompt service to guests at all times
Anticipate guests needs, respond promptly and acknowledge all guests
Guide guests through menu items and structure selection to assure guests have the best possible experience throughout their visit, using a professional manner and utilizing suggestive selling and upselling techniques
A complete food and beverage menu knowledge at all times and continuously stay on top of menu changes
Describe the selection of food & beverage offered, including continuous knowledge of menus and specials
Communicate vivid descriptions of each item’s origin, taste, dietary restrictions, allergies content and preparation methods
Suggest appropriate dishes ensuring guest satisfaction based on a broad understanding of menu composition
Have extended knowledge of all premium liquor, beers and non‑alcoholic selections and know the correct glassware and garnish of each drink
Ensure uniform and personal appearances are clean and professional at all times (refer to Uniform Policy and SOP for details)
Maintain confidentiality of proprietary information, and protect company assets
Complete all restocking and cleaning duties by performing opening and closing side work as instructed
Check assigned station/tables prior to opening for cleanliness of tables, chairs, and surrounding areas including floor areas
Obtain a proper form of payment from guests and ensure that every check presented to guest is returned back with a signature
Abide by Mr. Hospitality’s standing operation procedures in regards to all cash handling and procedures
Follow company standards when interacting with guests, such as correct handling of service charges and notifying guests about service charge inclusion to final check
Maintain a friendly, cheerful and courteous demeanor at all times
Continuously seek to stay aware of what is happening in Miami and the whole entertainment and dining industry
Pose an “Above and beyond” attitude at all times
Act proactively, but also be able to respond effectively to guest problems, issues and complaints
Understand and support the importance of guest satisfaction and focus on continuous improvement
Display interpersonal and teamwork skills
Strong writing, reading, listening and speaking/communications skills
Maintain a high level of accuracy when taking order
Very effective organizational skills
Stress management skills
Time management skills
Knowledge of all liquor laws and regulations concerning service of alcoholic beverages
Working knowledge of acceptable standards of sanitation and proper chemical usage
Ability to handle money and make correct change
Knowledge, understanding, and compliance of policies and procedures
Comprehension of POS system
Requirements
General knowledge of food and beverage preparation, service standards, guest relations and etiquette as set by Mr. H. SOPs
Speak and write fluently in English. Spanish language skills are a plus for this position
Understanding and compliance of house standards, etiquette and what is expected of the role
Self‑motivated and resourceful, with the proven ability to multi‑task and operate successfully under pressure
Flexible schedule to include evenings, weekends, and holidays
Have previous serving experience in a high‑volume environment with focus on the luxury segment
Excellent customer service skills
Ability to obtain any required food‑handing or alcohol‑serving certifications required by local or state agencies
Maintain complete knowledge of table, seat, room capacity, hours of operation, proper table set‑up of the restaurant
Able to lift and carry up to 35 pounds
Able to walk or stand the entire shift
Personal Appearance Must abide by the brand standards pertaining to uniform requirements. All employees must maintain good personal hygiene. Fingernails must be cut and clean. Personal appearance must be suitable for work at all times. Must be clean‑shaven at all times. Slip‑resistant black shoes. Maintain personal health and sanitation standards (wash hands when using restroom).
Personal Attributes
Be honest, trustworthy and respectful
Possess cultural awareness and sensitivity
Be flexible in regard to schedule
Demonstrate sound work ethics
Physical Demands The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear and taste or smell.
Environmental Conditions Use of chemicals and electrical equipment; ability to tolerate varying conditions of noise level, temperature, illumination and air quality. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made. While performing the duties of this job, the employee is occasionally exposed to fumes or airborne particles and extreme heat (non‑weather). The noise level in the work environment is usually loud. Normal sense of smell, touch, and sound.
Equal Employment Opportunity Mr. Hospitality Group LLC, 1111 SW 1 Ave LLC d/b/a Marion Lafayette, and 550 Washington Ave LLC d/b/a Queen Miami provides equal employment opportunities to qualified individuals with disabilities, which includes providing reasonable accommodations as required by law. If you are in need of a reasonable accommodation, please notify management.
Seniority level
Entry level
Employment type
Full‑time
Job function
Management and Manufacturing
Industries
Hospitality
#J-18808-Ljbffr