Centric Brands
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Sales Operations Coordinator
role at
Centric Brands
About Us Centric Brands is a leading lifestyle brand collective that designs, sources, markets and sells high quality products in multiple segments, including women’s, men’s and kid’s apparel, accessories, entertainment and beauty. Centric Brands is focused on our customers and our brands that will drive the company’s future growth. It is defined by innovation as we seize new opportunities and thrive in an environment informed by creativity and thinking that is both analytical and outside the box. Centric Brands reflects a team built on respect for others and for the hard work it takes to achieve our goals and build our bright future together.
Specific Responsibilities Customer Support & Order Management
Respond to customer inquiries via phone and email regarding orders, shipments, and deliveries, ensuring timely and accurate communication.
Accurately enter and manage orders in the system; troubleshoot and resolve issues related to oversold items, late deliveries, substitutions, and customer-specific requirements.
Maintain backup documentation for all orders and communication for audit and resolution purposes.
Support house sales representatives with order entry, order adjustments, and tracking sample needs.
Cross-Functional Coordination
Act as the main point of contact between Sales, Production, Operations, Imports, and Shipping to ensure smooth order flow and timely delivery.
Track and update the status of POs, shipments, and inventory; proactively communicate updates to internal and external stakeholders.
Partner with customer compliance departments to maintain compliance documentation and execute customer-specific routing and labeling requirements.
Lead the new vendor setup process, collaborating with customer operations, legal, and accounting to ensure timely completion.
Reporting & Analysis
Generate and distribute reports using SAP and Excel to track order fulfillment, delivery performance, and customer account status.
Research and analyze shipping discrepancies, delayed deliveries, and inventory availability to provide resolutions and insights.
Support ad hoc reporting needs for sales, operations, and customer service teams.
Our Best Fit Candidate Would Have
Bachelor’s Degree preferred
3+ years of experience in sales operations, customer service, or order management, preferably in the wholesale or fashion/apparel industry
Proficient in Microsoft Excel; experience with SAP is a strong plus
Exceptional organizational skills and keen attention to detail
Strong written and verbal communication skills
Ability to multi-task, prioritize effectively, and work under tight deadlines
Self-motivated, collaborative, and able to think critically and solve problems independently
Customer-focused with a strong sense of urgency and accountability
Salary Range: $60,000 - $65,000
In return, we provide an industry-competitive salary, along with a comprehensive benefits plan (medical, dental, vision) that includes a matching 401(k), Summer Fridays, generous PTO, merchandise discounts, excellent career development opportunities, and a work environment that reflects our industry leadership. Our social impact program, Centric Cares, focuses on volunteerism to make a difference in communities we live and work in, and our D&I committee is shaping the future of diversity, equity and inclusion at Centric Brands through workshops, resources and inspiring conversation.
Centric Brands is an Equal Opportunity Employer. Please note that Centric Brands will only reach out to interview, make an offer of employment or conduct onboarding activities for candidates who have applied through our careers site. When interviewing for a position, the candidate experience will include live interaction, such as a video conference or telephone call, with a Recruiter and/or company employee(s). We will never ask for any money or payments from applicants at any point in the recruitment process.
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Sales Operations Coordinator
role at
Centric Brands
About Us Centric Brands is a leading lifestyle brand collective that designs, sources, markets and sells high quality products in multiple segments, including women’s, men’s and kid’s apparel, accessories, entertainment and beauty. Centric Brands is focused on our customers and our brands that will drive the company’s future growth. It is defined by innovation as we seize new opportunities and thrive in an environment informed by creativity and thinking that is both analytical and outside the box. Centric Brands reflects a team built on respect for others and for the hard work it takes to achieve our goals and build our bright future together.
Specific Responsibilities Customer Support & Order Management
Respond to customer inquiries via phone and email regarding orders, shipments, and deliveries, ensuring timely and accurate communication.
Accurately enter and manage orders in the system; troubleshoot and resolve issues related to oversold items, late deliveries, substitutions, and customer-specific requirements.
Maintain backup documentation for all orders and communication for audit and resolution purposes.
Support house sales representatives with order entry, order adjustments, and tracking sample needs.
Cross-Functional Coordination
Act as the main point of contact between Sales, Production, Operations, Imports, and Shipping to ensure smooth order flow and timely delivery.
Track and update the status of POs, shipments, and inventory; proactively communicate updates to internal and external stakeholders.
Partner with customer compliance departments to maintain compliance documentation and execute customer-specific routing and labeling requirements.
Lead the new vendor setup process, collaborating with customer operations, legal, and accounting to ensure timely completion.
Reporting & Analysis
Generate and distribute reports using SAP and Excel to track order fulfillment, delivery performance, and customer account status.
Research and analyze shipping discrepancies, delayed deliveries, and inventory availability to provide resolutions and insights.
Support ad hoc reporting needs for sales, operations, and customer service teams.
Our Best Fit Candidate Would Have
Bachelor’s Degree preferred
3+ years of experience in sales operations, customer service, or order management, preferably in the wholesale or fashion/apparel industry
Proficient in Microsoft Excel; experience with SAP is a strong plus
Exceptional organizational skills and keen attention to detail
Strong written and verbal communication skills
Ability to multi-task, prioritize effectively, and work under tight deadlines
Self-motivated, collaborative, and able to think critically and solve problems independently
Customer-focused with a strong sense of urgency and accountability
Salary Range: $60,000 - $65,000
In return, we provide an industry-competitive salary, along with a comprehensive benefits plan (medical, dental, vision) that includes a matching 401(k), Summer Fridays, generous PTO, merchandise discounts, excellent career development opportunities, and a work environment that reflects our industry leadership. Our social impact program, Centric Cares, focuses on volunteerism to make a difference in communities we live and work in, and our D&I committee is shaping the future of diversity, equity and inclusion at Centric Brands through workshops, resources and inspiring conversation.
Centric Brands is an Equal Opportunity Employer. Please note that Centric Brands will only reach out to interview, make an offer of employment or conduct onboarding activities for candidates who have applied through our careers site. When interviewing for a position, the candidate experience will include live interaction, such as a video conference or telephone call, with a Recruiter and/or company employee(s). We will never ask for any money or payments from applicants at any point in the recruitment process.
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