Right Management Czech Republic
100% remote – IT Support Specialist with German – 40.000-55.000 CZK
Right Management Czech Republic, Germantown, Ohio, United States
100% remote – IT Support Specialist with German – 40.000-55.000 CZK
Do you want to develop your career in IT field? Do you speak German fluently and have apassion for IT or already have some experience as 1st-level support?
We are hiring for astableGerman company that offers great career opportunities in amulticultural environment where you will become acore member of IT support team in one of the largest IT service delivery companies in Europe delivering top-class services to the most valued customers in the automotive industry – in Germany and Czech republic.
JOB DESCRIPTION As a Service Desk L1 agent, you will be:
Responsible for End-user IT Support for the largest companies in the automotive industry located in Germany and the Czech republic
Dealing with technical or administrative troubleshooting – accounts, licenses, applications, PC/laptops, accessories, network, etc.
Proactively and reactively communicating via phone calls, emails, chats, and tickets with client end-users
Processing 1st or 2nd Level tickets – based on your seniority
Participating in various infrastructure projects, providing tips and first‑hand experience for improvements
Ensuring the agreed service requirements and goals are met in desired quality and time
Implementation and optimizing existing service processes – proactiveness is very welcome
Supporting escalation management team
CANDIDATE PROFILE Must‑Have Skills:
Technical experience in on‑site service or remote end‑user support
Support of Windows workstations / laptops with software: MS Office, other custom software and production environment, as well as mobile devices (iOS, Android)
Special knowledge of Windows Client operating systems (Windows 10)
Special knowledge in the field of local applications (f.e.. MS Office 2016 und Office 365)
Detailed knowledge of client hardware (Notebooks, Workstations and PCs) and its peripherals
B2‑C1 German – be able to communicate in German, both written and verbal
WE OFFER
100% remote job OR hybrid from office hubs in Brno/Prague
Long-term & stable cooperation
Strong support in career growth towards L1, L2, team lead, manager, etc.
Working with the latest tools and applications
Education and upskilling
Laptops and mobile phones also for personal usage
#J-18808-Ljbffr
We are hiring for astableGerman company that offers great career opportunities in amulticultural environment where you will become acore member of IT support team in one of the largest IT service delivery companies in Europe delivering top-class services to the most valued customers in the automotive industry – in Germany and Czech republic.
JOB DESCRIPTION As a Service Desk L1 agent, you will be:
Responsible for End-user IT Support for the largest companies in the automotive industry located in Germany and the Czech republic
Dealing with technical or administrative troubleshooting – accounts, licenses, applications, PC/laptops, accessories, network, etc.
Proactively and reactively communicating via phone calls, emails, chats, and tickets with client end-users
Processing 1st or 2nd Level tickets – based on your seniority
Participating in various infrastructure projects, providing tips and first‑hand experience for improvements
Ensuring the agreed service requirements and goals are met in desired quality and time
Implementation and optimizing existing service processes – proactiveness is very welcome
Supporting escalation management team
CANDIDATE PROFILE Must‑Have Skills:
Technical experience in on‑site service or remote end‑user support
Support of Windows workstations / laptops with software: MS Office, other custom software and production environment, as well as mobile devices (iOS, Android)
Special knowledge of Windows Client operating systems (Windows 10)
Special knowledge in the field of local applications (f.e.. MS Office 2016 und Office 365)
Detailed knowledge of client hardware (Notebooks, Workstations and PCs) and its peripherals
B2‑C1 German – be able to communicate in German, both written and verbal
WE OFFER
100% remote job OR hybrid from office hubs in Brno/Prague
Long-term & stable cooperation
Strong support in career growth towards L1, L2, team lead, manager, etc.
Working with the latest tools and applications
Education and upskilling
Laptops and mobile phones also for personal usage
#J-18808-Ljbffr