Compunnel Inc.

Compunnel Inc. is hiring: Amazon Connect (EC3 Contact Center) Engineer in Arling

Compunnel Inc., Arlington, TX, United States, 76000

Job Title: Systems Engineer – Amazon Connect (EC3 Contact Center)

Location: Merrimack, NH or Westlake, TX - 2 weeks Onsite per Month

Interview Process: 60-minute interview with Manager and a few engineers.

The ideal candidate will help address a backlog of work on AWS Connect within the Contact Center Platform.

Key focus areas include:

Strong hands‑on experience configuring Amazon Connect.
Background as a Systems Engineer (not DevOps focused).
Programming experience (Node.js, Python, etc.) is a plus but not required.
Solid understanding of AWS services and ecosystem to effectively support and enhance the platform.

Bachelor’s degree in Computer Science or equivalent.
8+ years of hands‑on experience as a Systems Engineer.
Proven experience in designing, developing, testing, supporting, and troubleshooting Contact Center and telephony products.
Hands‑on expertise with Amazon Web Services (AWS) and Amazon Connect.
Experience designing and implementing cloud‑based integrations using AWS services such as:

Experience with Jenkins, including authoring and maintaining declarative CI/CD pipelines.
Skilled in troubleshooting and resolving complex application issues using CloudWatch and other monitoring tools.
Ability to provide documentation, knowledge transfer, and architectural guidance to internal teams.
Experience working cross‑functionally with teams including Cloud, Security, Telephony, and Support.
Proficiency with version control and CI/CD deployment pipelines.
Strong understanding of enterprise‑scale platform architecture, emphasizing high availability and business continuity.

Mid‑Senior level

Contract

Information Technology

IT Services and IT Consulting, Financial Services, and Investment Banking

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