Compeer Financial
Director, IT Operations
Join Compeer Financial, a member‑owned cooperative located in Illinois, Minnesota, and Wisconsin, to lead the strategic direction, operational excellence, and service delivery of enterprise BT operations.
How We Support You
Hybrid model – up to 50% work from home
Flexible schedules, including ample summer flexibility
Up to 9% toward 401k (3% fixed Compeer contribution plus up to 6% match)
Benefits: medical, dental, vision, HSA/FSA, life & AD&D, short‑term and long‑term disability, wellness program & EAP
Vacation, sick leave, holidays/floating holidays, parental leave, and volunteer paid time off
Learning and development programs
Mentorship programs
Cross‑functional committee opportunities (e.g., Inclusion Council, emerging professional groups)
Professional membership/certification reimbursement and more
Casual/seasonal & intern team members are not eligible for benefits except for state‑mandated programs.
The Contributions You Will Make This position is responsible for the strategic direction, operational excellence, and service delivery of enterprise BT operations with a focus on Client Service, Service Delivery, Service Reliability, and Service Management. The incumbent ensures BT services are delivered reliably, efficiently, and in alignment with business needs and user experience expectations, incorporating Site Reliability Engineering principles, driving operational maturity, building reliability and automation into BT operations, overseeing incident, problem, and change management practices, and leading continuous improvement efforts to optimize service performance and customer satisfaction.
A Typical Day
Translate enterprise and BT strategies into actionable BT operations, service reliability, and service delivery roadmaps.
Lead the design and execution of BT service management (ITSM) and SRE frameworks to ensure operational stability, reliability, and resilience.
Establish and maintain reliability metrics (SLIs/SLOs) and integrate them into service management and business reporting.
Ensure BT service delivery is customer‑centric, cost‑effective, and reliability‑focused, emphasizing proactive issue prevention over reactive response.
Evaluate and integrate emerging practices and technologies (e.g., AI‑driven observability, automation, self‑healing systems, predictive monitoring) to enhance user experience and operational efficiency.
Partner with BT leadership, security, infrastructure, and application teams to ensure resilient service delivery capabilities that meet current and future business needs.
Drive a culture of continuous improvement and reliability engineering across BT operations.
Team Leadership
Provide day‑to‑day leadership and coaching to service delivery, SRE, BT service desk, and ITSM process owners.
Build and sustain a collaborative, inclusive, and high‑performing team culture aligned with organizational values.
Develop team members through mentoring, training, and career development focused on SRE disciplines.
Promote shared accountability between operations, SRE, and development teams for availability, latency, and performance outcomes.
Create succession and workforce planning strategies to ensure the right mix of IT operations, service delivery, and reliability engineering skills.
Foster strong cross‑functional partnerships across BT, business units, and vendor partners to ensure seamless, reliable service delivery.
BT Service Operations and Delivery
Oversee incident, problem, change, and request management processes to ensure efficient resolution and resilient service recovery.
Implement proactive monitoring, observability, and error‑budget‑based reliability practices to anticipate and prevent issues.
Establish, monitor, and report on SLAs, SLOs, and error budgets to drive service quality, availability, and customer satisfaction.
Ensure effective service lifecycle management, including reliability reviews, service onboarding, catalog management, and decommissioning.
Champion automation, runbook optimization, and post‑incident learning to continuously reduce toil and improve mean time to recovery (MTTR).
Support disaster recovery, business continuity, and operational readiness for critical business services, integrating SRE‑driven resilience testing where appropriate.
Budget and Vendor Management
Manage operational budgets for BT service delivery, aligning investments with business priorities, reliability goals, and cost optimisation.
Oversee vendor contracts, relationships, and performance for managed services, ITSM platforms, and service desk/SRE tooling providers.
Identify opportunities for efficiency, automation, and innovation through vendor partnerships and technology investments.
Evaluate third‑party performance based on reliability and observability capabilities, not just cost or responsiveness.
The Skills And Experience We Prefer You Have
Bachelor’s degree in Information Technology, Computer Science, Business, or related field; or equivalent combination of education and experience sufficient to perform the essential functions of the job.
Minimum of 10 years of BT experience, with at least 5 years in BT operations, site reliability engineering, service management, or customer service leadership roles in a mid‑to‑large enterprise.
Minimum five years of proven experience leading cross‑functional BT service delivery and reliability transformation initiatives.
Exceptional people leadership skills, with experience selecting, developing, and coaching BT operations and SRE teams.
Demonstrated ability to foster engagement, accountability, and performance through clear expectations, recognition, and continuous feedback.
Strong understanding of ITSM and SRE frameworks (e.g., ITIL, Google SRE principles) and modern service delivery practices.
Experience with observability and ITSM platforms (e.g., ServiceNow, Datadog, Splunk, Prometheus, Remedy, Jira Service Management) and automation/self‑service capabilities.
Strong communication and collaboration skills, with the ability to interact effectively across development, infrastructure, and business domains.
Ability to balance strategic thinking with tactical execution to deliver measurable reliability and performance outcomes.
Strong problem‑solving, decision‑making, and analytical skills, with attention to detail and the ability to prioritise effectively under pressure.
High learning agility and adaptability in a rapidly changing technology and business landscape.
Advanced experience managing operational budgets, vendors, and service contracts, including cloud and reliability tooling vendors.
Ability to translate organisational values into leadership practices that foster positive culture and team cohesion in hybrid and distributed work environments.
Demonstrated success in implementing service and reliability improvements, operational efficiency gains, and measurable customer experience enhancements.
Solid project and programme management skills, ensuring service and reliability initiatives are delivered on time, within budget, and aligned to business outcomes.
Valid driver’s licence.
How We Will Take Care Of You Base pay range: $129,800 – $197,600 USD. This role is eligible for variable compensation and other benefits mentioned above.
Salary $129,800 - $197,600 USD
EEO Statement Compeer Financial is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Must be authorised to work for any employer in the United States. Compeer is unable to sponsor or take over sponsorship of an employment visa at this time.
Seniority Level Director
Employment Type Contract
Job Function Information Technology
Referrals increase your chances of interviewing at Compeer Financial by 2×.
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How We Support You
Hybrid model – up to 50% work from home
Flexible schedules, including ample summer flexibility
Up to 9% toward 401k (3% fixed Compeer contribution plus up to 6% match)
Benefits: medical, dental, vision, HSA/FSA, life & AD&D, short‑term and long‑term disability, wellness program & EAP
Vacation, sick leave, holidays/floating holidays, parental leave, and volunteer paid time off
Learning and development programs
Mentorship programs
Cross‑functional committee opportunities (e.g., Inclusion Council, emerging professional groups)
Professional membership/certification reimbursement and more
Casual/seasonal & intern team members are not eligible for benefits except for state‑mandated programs.
The Contributions You Will Make This position is responsible for the strategic direction, operational excellence, and service delivery of enterprise BT operations with a focus on Client Service, Service Delivery, Service Reliability, and Service Management. The incumbent ensures BT services are delivered reliably, efficiently, and in alignment with business needs and user experience expectations, incorporating Site Reliability Engineering principles, driving operational maturity, building reliability and automation into BT operations, overseeing incident, problem, and change management practices, and leading continuous improvement efforts to optimize service performance and customer satisfaction.
A Typical Day
Translate enterprise and BT strategies into actionable BT operations, service reliability, and service delivery roadmaps.
Lead the design and execution of BT service management (ITSM) and SRE frameworks to ensure operational stability, reliability, and resilience.
Establish and maintain reliability metrics (SLIs/SLOs) and integrate them into service management and business reporting.
Ensure BT service delivery is customer‑centric, cost‑effective, and reliability‑focused, emphasizing proactive issue prevention over reactive response.
Evaluate and integrate emerging practices and technologies (e.g., AI‑driven observability, automation, self‑healing systems, predictive monitoring) to enhance user experience and operational efficiency.
Partner with BT leadership, security, infrastructure, and application teams to ensure resilient service delivery capabilities that meet current and future business needs.
Drive a culture of continuous improvement and reliability engineering across BT operations.
Team Leadership
Provide day‑to‑day leadership and coaching to service delivery, SRE, BT service desk, and ITSM process owners.
Build and sustain a collaborative, inclusive, and high‑performing team culture aligned with organizational values.
Develop team members through mentoring, training, and career development focused on SRE disciplines.
Promote shared accountability between operations, SRE, and development teams for availability, latency, and performance outcomes.
Create succession and workforce planning strategies to ensure the right mix of IT operations, service delivery, and reliability engineering skills.
Foster strong cross‑functional partnerships across BT, business units, and vendor partners to ensure seamless, reliable service delivery.
BT Service Operations and Delivery
Oversee incident, problem, change, and request management processes to ensure efficient resolution and resilient service recovery.
Implement proactive monitoring, observability, and error‑budget‑based reliability practices to anticipate and prevent issues.
Establish, monitor, and report on SLAs, SLOs, and error budgets to drive service quality, availability, and customer satisfaction.
Ensure effective service lifecycle management, including reliability reviews, service onboarding, catalog management, and decommissioning.
Champion automation, runbook optimization, and post‑incident learning to continuously reduce toil and improve mean time to recovery (MTTR).
Support disaster recovery, business continuity, and operational readiness for critical business services, integrating SRE‑driven resilience testing where appropriate.
Budget and Vendor Management
Manage operational budgets for BT service delivery, aligning investments with business priorities, reliability goals, and cost optimisation.
Oversee vendor contracts, relationships, and performance for managed services, ITSM platforms, and service desk/SRE tooling providers.
Identify opportunities for efficiency, automation, and innovation through vendor partnerships and technology investments.
Evaluate third‑party performance based on reliability and observability capabilities, not just cost or responsiveness.
The Skills And Experience We Prefer You Have
Bachelor’s degree in Information Technology, Computer Science, Business, or related field; or equivalent combination of education and experience sufficient to perform the essential functions of the job.
Minimum of 10 years of BT experience, with at least 5 years in BT operations, site reliability engineering, service management, or customer service leadership roles in a mid‑to‑large enterprise.
Minimum five years of proven experience leading cross‑functional BT service delivery and reliability transformation initiatives.
Exceptional people leadership skills, with experience selecting, developing, and coaching BT operations and SRE teams.
Demonstrated ability to foster engagement, accountability, and performance through clear expectations, recognition, and continuous feedback.
Strong understanding of ITSM and SRE frameworks (e.g., ITIL, Google SRE principles) and modern service delivery practices.
Experience with observability and ITSM platforms (e.g., ServiceNow, Datadog, Splunk, Prometheus, Remedy, Jira Service Management) and automation/self‑service capabilities.
Strong communication and collaboration skills, with the ability to interact effectively across development, infrastructure, and business domains.
Ability to balance strategic thinking with tactical execution to deliver measurable reliability and performance outcomes.
Strong problem‑solving, decision‑making, and analytical skills, with attention to detail and the ability to prioritise effectively under pressure.
High learning agility and adaptability in a rapidly changing technology and business landscape.
Advanced experience managing operational budgets, vendors, and service contracts, including cloud and reliability tooling vendors.
Ability to translate organisational values into leadership practices that foster positive culture and team cohesion in hybrid and distributed work environments.
Demonstrated success in implementing service and reliability improvements, operational efficiency gains, and measurable customer experience enhancements.
Solid project and programme management skills, ensuring service and reliability initiatives are delivered on time, within budget, and aligned to business outcomes.
Valid driver’s licence.
How We Will Take Care Of You Base pay range: $129,800 – $197,600 USD. This role is eligible for variable compensation and other benefits mentioned above.
Salary $129,800 - $197,600 USD
EEO Statement Compeer Financial is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Must be authorised to work for any employer in the United States. Compeer is unable to sponsor or take over sponsorship of an employment visa at this time.
Seniority Level Director
Employment Type Contract
Job Function Information Technology
Referrals increase your chances of interviewing at Compeer Financial by 2×.
#J-18808-Ljbffr