American Red Cross
Job Description
By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Why Choose Us?
Joining the American Red Cross is a unique experience. You will become a vital part of the world’s largest humanitarian network, grow your career within a movement that matters, and be supported with competitive compensation and benefits. What You Need to Know About the Job
The HRSD ServiceNow Consultant is responsible for implementing and supporting ServiceNow’s HR Module. You will act as a subject matter expert in HR processes and system configurations, advising stakeholders on platform functionality, optimizing existing solutions, and translating business requirements into effective system designs. You must thrive in a fast‑paced environment, balancing shifting priorities while remaining responsive and dependable. Strong organizational skills are essential for managing multiple projects and meeting deadlines through effective planning and execution. The work location is 100% virtual/work from home. Standard working hours are 9am‑5pm in your given work location. Key Responsibilities
Recommend, implement, and plan for improvements, enhancements, and new applications to the ServiceNow system. Maintain, develop, and revise all proof of configuration, knowledge articles, SOPs, and other documentation. Customize forms, workflows, UI actions, Business Rules, Service Portal, system imports, Business Analytics, reporting, and Service Catalog Partners. Test and coordinate UAT testing, training, and communications. Administer security to ensure data protection and privacy. Develop and maintain strong working knowledge of all ServiceNow capabilities. Stay up to date on release materials and provide business recommendations on enhancements. Follow best practices of the system development lifecycle methodology. Required / Minimum Qualifications
Bachelor’s degree in IT, business, or HR (required). Minimum 7 years of related experience (preferred). 7+ years of ServiceNow experience and demonstrated knowledge of ServiceNow administration and upgrade activities (highly preferred). Experience working with HR Service Delivery in ServiceNow. Experience with integrations, RPA, APIs, AI, Now Assist, Configurable Workspace, and Studios (highly preferred). Skills & Abilities
Teamwork and leadership of cross‑functional projects. Strong customer service focus and independent work. Excellent written and verbal communication skills and proficiency with MS Tools. Travel
May travel and participate in meetings throughout chapter jurisdiction, state, and Red Cross system. Pay Information
The annual salary range for this position is $90K – $110K. No annual bonus for this role. Benefits
Medical, Dental, Vision plans Health Spending Accounts & Flexible Spending Accounts PTO: Starting at 19 days a year; based on type of job and tenure Holidays: 11 paid holidays comprising six core holidays and five floating holidays 401K with up to 6% match Paid Family Leave Employee Assistance Disability and Insurance (short + long term) Service Awards and recognition EEO Statement
The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable local laws.
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By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Why Choose Us?
Joining the American Red Cross is a unique experience. You will become a vital part of the world’s largest humanitarian network, grow your career within a movement that matters, and be supported with competitive compensation and benefits. What You Need to Know About the Job
The HRSD ServiceNow Consultant is responsible for implementing and supporting ServiceNow’s HR Module. You will act as a subject matter expert in HR processes and system configurations, advising stakeholders on platform functionality, optimizing existing solutions, and translating business requirements into effective system designs. You must thrive in a fast‑paced environment, balancing shifting priorities while remaining responsive and dependable. Strong organizational skills are essential for managing multiple projects and meeting deadlines through effective planning and execution. The work location is 100% virtual/work from home. Standard working hours are 9am‑5pm in your given work location. Key Responsibilities
Recommend, implement, and plan for improvements, enhancements, and new applications to the ServiceNow system. Maintain, develop, and revise all proof of configuration, knowledge articles, SOPs, and other documentation. Customize forms, workflows, UI actions, Business Rules, Service Portal, system imports, Business Analytics, reporting, and Service Catalog Partners. Test and coordinate UAT testing, training, and communications. Administer security to ensure data protection and privacy. Develop and maintain strong working knowledge of all ServiceNow capabilities. Stay up to date on release materials and provide business recommendations on enhancements. Follow best practices of the system development lifecycle methodology. Required / Minimum Qualifications
Bachelor’s degree in IT, business, or HR (required). Minimum 7 years of related experience (preferred). 7+ years of ServiceNow experience and demonstrated knowledge of ServiceNow administration and upgrade activities (highly preferred). Experience working with HR Service Delivery in ServiceNow. Experience with integrations, RPA, APIs, AI, Now Assist, Configurable Workspace, and Studios (highly preferred). Skills & Abilities
Teamwork and leadership of cross‑functional projects. Strong customer service focus and independent work. Excellent written and verbal communication skills and proficiency with MS Tools. Travel
May travel and participate in meetings throughout chapter jurisdiction, state, and Red Cross system. Pay Information
The annual salary range for this position is $90K – $110K. No annual bonus for this role. Benefits
Medical, Dental, Vision plans Health Spending Accounts & Flexible Spending Accounts PTO: Starting at 19 days a year; based on type of job and tenure Holidays: 11 paid holidays comprising six core holidays and five floating holidays 401K with up to 6% match Paid Family Leave Employee Assistance Disability and Insurance (short + long term) Service Awards and recognition EEO Statement
The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable local laws.
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