Hilton Grand Vacations
Specialist New Member Journey Marketing
Hilton Grand Vacations, Honolulu, Hawaii, United States, 96814
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Specialist New Member Journey Marketing
role at
Hilton Grand Vacations
6 days ago Be among the first 25 applicants
Get AI-powered advice on this job and more exclusive features.
Come and experience the difference in working for a company that values each one of its employees! "Where You Belong" isn’t just a tagline – it’s a promise. Whether you’re starting your career or looking for your next opportunity, HGV is a place where your talent is valued, your growth is supported, and your work makes a real impact.
New Member Journey (NMJ) Representative Overview The NMJ Representative is responsible for onboarding our newest members into the NMJ program. For each new member, this individual will assist in scheduling an NMJ welcome call, selling and setting dates for an NMJ vacation, and providing take-home collateral.
Why Join Us? Because It’s "Where You Belong"!
We offer an excellent benefits package to our full-time Team Members that include:
This position has a target annual earnings of $60,000, with some Team Members earning significantly more based on their performance. The pay rate is $19.50 per hour, plus bonuses outlined in the compensation plan.
Medical, Dental, and Vision insurance from Day One
Financial Wellness – 401k plan with company match, Life insurance, Company stock purchase program
HGV provides access to outstanding Team Member benefits, discount travel programs and much more! Join HGV to access these premier benefit programs today!
Generous Paid Time Off Program and Paid Sick Days, Paid Parental leave.
Team Member Recognition and numerous learning and advancement opportunities
and so much more!
HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.
Schedule Details Our Sales Office operates 7 days a week. Your workday will start at 9:30am and end when client interaction is complete. Paid training is provided for your first 2 weeks. You will be assigned a 5-day working schedule following completion of training, based on business needs.
Additional Responsibilities Include
Provide a warm welcome and an extension of confidence and trust in their new purchase, by providing a new member collateral
Schedule a 14-day welcome call
Sell a NMJ vacation and collect $49
Schedule NMJ vacation dates within 31-120 days
Provide each member with collateral outlining welcome call date/time, NMJ vacation travel dates/locations and review online access timeframe
Entry input into systems of entrance
Provide seamless handoff to Quality Assurance team member
If applicable, call members to offer a NMJ vacation package
Provide outstanding customer care when interacting with members and guests
Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now
Completes all required Company training/compliance courses as assigned
Adheres to Company standards and maintains compliance with all policies and procedures
Performs other related duties as assigned
Qualifications
Ability to work a flexible schedule to include weekends, and holidays.
Ability to resolve sophisticated customer service issues and adapt to changes in a fast-paced environment.
Ability to meet all compensation plan goals.
Proficiency in English (reading/writing/speaking).
High School diploma or equivalent.
Excellent and confident communication skills
Basic vacation ownership product knowledge
System knowledge with Voice and Clarity
It would be advantageous to demonstrate the following capabilities and distinctions:
Previous experience in the sale or marketing of branded Timeshare or Vacation Ownership products.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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Specialist New Member Journey Marketing
role at
Hilton Grand Vacations
6 days ago Be among the first 25 applicants
Get AI-powered advice on this job and more exclusive features.
Come and experience the difference in working for a company that values each one of its employees! "Where You Belong" isn’t just a tagline – it’s a promise. Whether you’re starting your career or looking for your next opportunity, HGV is a place where your talent is valued, your growth is supported, and your work makes a real impact.
New Member Journey (NMJ) Representative Overview The NMJ Representative is responsible for onboarding our newest members into the NMJ program. For each new member, this individual will assist in scheduling an NMJ welcome call, selling and setting dates for an NMJ vacation, and providing take-home collateral.
Why Join Us? Because It’s "Where You Belong"!
We offer an excellent benefits package to our full-time Team Members that include:
This position has a target annual earnings of $60,000, with some Team Members earning significantly more based on their performance. The pay rate is $19.50 per hour, plus bonuses outlined in the compensation plan.
Medical, Dental, and Vision insurance from Day One
Financial Wellness – 401k plan with company match, Life insurance, Company stock purchase program
HGV provides access to outstanding Team Member benefits, discount travel programs and much more! Join HGV to access these premier benefit programs today!
Generous Paid Time Off Program and Paid Sick Days, Paid Parental leave.
Team Member Recognition and numerous learning and advancement opportunities
and so much more!
HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.
Schedule Details Our Sales Office operates 7 days a week. Your workday will start at 9:30am and end when client interaction is complete. Paid training is provided for your first 2 weeks. You will be assigned a 5-day working schedule following completion of training, based on business needs.
Additional Responsibilities Include
Provide a warm welcome and an extension of confidence and trust in their new purchase, by providing a new member collateral
Schedule a 14-day welcome call
Sell a NMJ vacation and collect $49
Schedule NMJ vacation dates within 31-120 days
Provide each member with collateral outlining welcome call date/time, NMJ vacation travel dates/locations and review online access timeframe
Entry input into systems of entrance
Provide seamless handoff to Quality Assurance team member
If applicable, call members to offer a NMJ vacation package
Provide outstanding customer care when interacting with members and guests
Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now
Completes all required Company training/compliance courses as assigned
Adheres to Company standards and maintains compliance with all policies and procedures
Performs other related duties as assigned
Qualifications
Ability to work a flexible schedule to include weekends, and holidays.
Ability to resolve sophisticated customer service issues and adapt to changes in a fast-paced environment.
Ability to meet all compensation plan goals.
Proficiency in English (reading/writing/speaking).
High School diploma or equivalent.
Excellent and confident communication skills
Basic vacation ownership product knowledge
System knowledge with Voice and Clarity
It would be advantageous to demonstrate the following capabilities and distinctions:
Previous experience in the sale or marketing of branded Timeshare or Vacation Ownership products.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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