Jobs via Dice
Tolling Subject Matter Expert / Full-Time / Hybrid / Middletown, PA
Jobs via Dice, Middletown, New Jersey, United States
Tolling Subject Matter Expert / Full-Time / Hybrid / Middletown, PA
Become a member of a growing team of information technology professionals making an impact and providing solutions for government and commercial clients since 1996 at Domino Technologies.
Position Title:
Tolling Subject Matter Expert
Location:
Hybrid – remote off-site and on-site in Middletown, PA
Duration:
30+ month project
Responsibilities
Act as a tolling subject matter expert in meetings.
Use your background and experience to advise on designing a back‑office system focused on ease of use for client agents.
Raise concerns and possible issues to client leadership with sufficient detail for decision making.
Develop and maintain plans and other documentation using client‑established standards, procedures, templates, and methodologies.
Maintain productive working relationships with technology staff, business owners, project sponsors, vendors, and key clients.
Skills & Experience
15+ years tolling experience across multiple tolling agencies.
3+ years hands‑on experience managing large volume contact centers for tolling organizations.
Strong communication of project updates, risks, issues, and roadblocks to senior management.
Ability to evaluate and identify areas for enhancing toll system processes and workflows.
Experience with project and program management methodologies.
Strong understanding of toll systems, external interfaces, customer support centers, interoperability, and back‑office system integrations.
Adept at collaborating with cross‑functional teams and coordinating with roadside and back‑office support teams.
Ability to identify and assess risks related to tolling systems and recommend mitigation strategies.
Excellent verbal and written communication skills.
Understanding and application of relevant rules, regulations, policies, and procedures.
Company Domino Technologies, Inc. provides IT solutions for government and commercial clients to create strategic market advantages. Founded in 1996, the team has a solid record of performance.
Benefits
Competitive salary.
Benefits package.
Paid holidays and vacation.
Positive work‑life balance.
Location Domino Technologies is based in the Harrisburg area of Pennsylvania, located on the east bank of the Susquehanna River.
Seniority Level Mid‑Senior level.
Employment Type Full‑time.
Job Function Other.
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Position Title:
Tolling Subject Matter Expert
Location:
Hybrid – remote off-site and on-site in Middletown, PA
Duration:
30+ month project
Responsibilities
Act as a tolling subject matter expert in meetings.
Use your background and experience to advise on designing a back‑office system focused on ease of use for client agents.
Raise concerns and possible issues to client leadership with sufficient detail for decision making.
Develop and maintain plans and other documentation using client‑established standards, procedures, templates, and methodologies.
Maintain productive working relationships with technology staff, business owners, project sponsors, vendors, and key clients.
Skills & Experience
15+ years tolling experience across multiple tolling agencies.
3+ years hands‑on experience managing large volume contact centers for tolling organizations.
Strong communication of project updates, risks, issues, and roadblocks to senior management.
Ability to evaluate and identify areas for enhancing toll system processes and workflows.
Experience with project and program management methodologies.
Strong understanding of toll systems, external interfaces, customer support centers, interoperability, and back‑office system integrations.
Adept at collaborating with cross‑functional teams and coordinating with roadside and back‑office support teams.
Ability to identify and assess risks related to tolling systems and recommend mitigation strategies.
Excellent verbal and written communication skills.
Understanding and application of relevant rules, regulations, policies, and procedures.
Company Domino Technologies, Inc. provides IT solutions for government and commercial clients to create strategic market advantages. Founded in 1996, the team has a solid record of performance.
Benefits
Competitive salary.
Benefits package.
Paid holidays and vacation.
Positive work‑life balance.
Location Domino Technologies is based in the Harrisburg area of Pennsylvania, located on the east bank of the Susquehanna River.
Seniority Level Mid‑Senior level.
Employment Type Full‑time.
Job Function Other.
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