Domino Technologies, Inc.
Tolling Subject Matter Expert
Domino Technologies, Inc., Middletown, New Jersey, United States
Position Title: Tolling Subject Matter Expert
Location: Hybrid; Remote Off‑Site and On‑Site in Middletown, PA
Duration: 30+ Month Project
Responsibilities
Act as a tolling subject matter expert in meetings.
Use background and experience to advise on designing a back‑office system focused on ease of use for client agents.
Raise concerns and possible issues to client leadership with enough detail for PTC leadership to decide how to proceed.
Develop and maintain plans and other documentation as required using client‑established standards, procedures, templates, and methodologies.
Maintain a productive working relationship with technology staff, business owners, project sponsors, vendors, and key clients.
Skills & Experience
15+ Years of tolling experience across multiple tolling agencies.
3+ Years of hands‑on experience managing large‑volume contact centers for tolling organizations.
Ability to interact and communicate project updates, potential risks, issues, and roadblocks and their impacts.
Ability to evaluate and identify areas for enhancing toll system processes and workflows.
Experienced in project and program management methodologies.
Strong understanding of toll systems, including various external interfaces, customer support centers, interoperability, and back‑office system integrations.
Collaborate and work effectively with cross‑functional teams.
Coordinate and collaborate effectively with roadside teams and the Back Office Support teams.
Identify and assess potential risks related to tolling systems, recommending mitigation strategies.
Communicate both verbally and in writing.
Understand and apply applicable rules, regulations, policies, and procedures.
Perks
Paid Holidays and Vacation
Positive Work‑Life Balance
Company The mission of Domino Technologies, Inc. is to provide clients with IT solutions for their individual business processes that lead to strategic market advantages. Since its founding in 1996, the Domino Tech Team has built a solid record of performance working with clients in the Government and Commercial sectors.
Location Domino Technologies is based in the Harrisburg area – the capital city of the Commonwealth of Pennsylvania and the county seat of Dauphin County. Located on the east bank of the Susquehanna River, Harrisburg is the anchor of the Susquehanna Valley metropolitan area.
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Duration: 30+ Month Project
Responsibilities
Act as a tolling subject matter expert in meetings.
Use background and experience to advise on designing a back‑office system focused on ease of use for client agents.
Raise concerns and possible issues to client leadership with enough detail for PTC leadership to decide how to proceed.
Develop and maintain plans and other documentation as required using client‑established standards, procedures, templates, and methodologies.
Maintain a productive working relationship with technology staff, business owners, project sponsors, vendors, and key clients.
Skills & Experience
15+ Years of tolling experience across multiple tolling agencies.
3+ Years of hands‑on experience managing large‑volume contact centers for tolling organizations.
Ability to interact and communicate project updates, potential risks, issues, and roadblocks and their impacts.
Ability to evaluate and identify areas for enhancing toll system processes and workflows.
Experienced in project and program management methodologies.
Strong understanding of toll systems, including various external interfaces, customer support centers, interoperability, and back‑office system integrations.
Collaborate and work effectively with cross‑functional teams.
Coordinate and collaborate effectively with roadside teams and the Back Office Support teams.
Identify and assess potential risks related to tolling systems, recommending mitigation strategies.
Communicate both verbally and in writing.
Understand and apply applicable rules, regulations, policies, and procedures.
Perks
Paid Holidays and Vacation
Positive Work‑Life Balance
Company The mission of Domino Technologies, Inc. is to provide clients with IT solutions for their individual business processes that lead to strategic market advantages. Since its founding in 1996, the Domino Tech Team has built a solid record of performance working with clients in the Government and Commercial sectors.
Location Domino Technologies is based in the Harrisburg area – the capital city of the Commonwealth of Pennsylvania and the county seat of Dauphin County. Located on the east bank of the Susquehanna River, Harrisburg is the anchor of the Susquehanna Valley metropolitan area.
Contact Us Today! ``` , "IsExpired": false }
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