Carter Bank
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Payments Analyst
role at
Carter Bank
1 day ago Be among the first 25 applicants
SUMMARY The Payments Analyst is responsible for the processing of payments, including incoming and outgoing wires to and from the Federal Reserve Bank, Automated Clearing House (ACH) processing, and Debit Card payments and disputes.
ESSENTIAL JOB FUNCTIONS
Analyze disputes from deposit clients pertaining to errors on transactions related to Debit Cards, ACH, ATMs, or Zelle
Process disputes in accordance with Regulation E, Red Flag Rules, UDAAP, Visa Rules, Nacha Rules, and other banking regulations as applicable.
Report fraud to networks or association, generating charge-backs, and process merchants' re-presentments
Assist with Instant Issue card program
Generate General Ledger entries to correct cardholders' accounts and update respective accounts for corporate accounting.
Assist with Daily and Monthly account reconcilements
Assist associates and cardholders with disputes or card‑troubleshooting
Communicate with Merchants to investigate disputes
Occasionally, process outgoing ACH files; process incoming and outgoing wires and follow up with the branch; provide wiring instructions to attorneys, county or city officials, and other customers who need to send wires to the bank; or contact representative(s) at other financial institutions to resolve problems with wires from their company, or question wires that may be fraudulent
JOB REQUIREMENTS
High school diploma or equivalent or related work experience required, Associate's degree preferred
KNOWLEDGE / SKILLS REQUIRED
Basic understanding of Microsoft Excel preferred
Basic understanding of debits, credits, and general ledger accounts
General banking knowledge
Excellent customer service skills
Strong verbal and written communication skills
High level of attention to detail, with strong problem‑solving and organizational skills
Ability to perform effectively and maintain accuracy in fast‑paced environment
Knowledge of National Automated Clearing House Association (NACHA) rules preferred
Knowledge of Regulation E ("Reg E") rules and procedures preferred
Experience with Fiserv Products preferred
PHYSICAL AND MENTAL QUALIFICATIONS
Standing, walking, bending and stooping required
Must be able to sit at a desk for long periods of time and use a computer
Must be able to occasionally move or lift up to 10 pounds
May be asked to work supplemental hours periodically
Limited travel required during and after business hours
The above statements are intended to describe the general nature and level of work being performed by the incumbent assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and/or skills required of all personnel so classified.
NOT A CONTRACT
Seniority level
Not Applicable
Employment type
Full-time
Job function
Accounting/Auditing and Finance
Referrals increase your chances of interviewing at Carter Bank by 2x
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Payments Analyst
role at
Carter Bank
1 day ago Be among the first 25 applicants
SUMMARY The Payments Analyst is responsible for the processing of payments, including incoming and outgoing wires to and from the Federal Reserve Bank, Automated Clearing House (ACH) processing, and Debit Card payments and disputes.
ESSENTIAL JOB FUNCTIONS
Analyze disputes from deposit clients pertaining to errors on transactions related to Debit Cards, ACH, ATMs, or Zelle
Process disputes in accordance with Regulation E, Red Flag Rules, UDAAP, Visa Rules, Nacha Rules, and other banking regulations as applicable.
Report fraud to networks or association, generating charge-backs, and process merchants' re-presentments
Assist with Instant Issue card program
Generate General Ledger entries to correct cardholders' accounts and update respective accounts for corporate accounting.
Assist with Daily and Monthly account reconcilements
Assist associates and cardholders with disputes or card‑troubleshooting
Communicate with Merchants to investigate disputes
Occasionally, process outgoing ACH files; process incoming and outgoing wires and follow up with the branch; provide wiring instructions to attorneys, county or city officials, and other customers who need to send wires to the bank; or contact representative(s) at other financial institutions to resolve problems with wires from their company, or question wires that may be fraudulent
JOB REQUIREMENTS
High school diploma or equivalent or related work experience required, Associate's degree preferred
KNOWLEDGE / SKILLS REQUIRED
Basic understanding of Microsoft Excel preferred
Basic understanding of debits, credits, and general ledger accounts
General banking knowledge
Excellent customer service skills
Strong verbal and written communication skills
High level of attention to detail, with strong problem‑solving and organizational skills
Ability to perform effectively and maintain accuracy in fast‑paced environment
Knowledge of National Automated Clearing House Association (NACHA) rules preferred
Knowledge of Regulation E ("Reg E") rules and procedures preferred
Experience with Fiserv Products preferred
PHYSICAL AND MENTAL QUALIFICATIONS
Standing, walking, bending and stooping required
Must be able to sit at a desk for long periods of time and use a computer
Must be able to occasionally move or lift up to 10 pounds
May be asked to work supplemental hours periodically
Limited travel required during and after business hours
The above statements are intended to describe the general nature and level of work being performed by the incumbent assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and/or skills required of all personnel so classified.
NOT A CONTRACT
Seniority level
Not Applicable
Employment type
Full-time
Job function
Accounting/Auditing and Finance
Referrals increase your chances of interviewing at Carter Bank by 2x
#J-18808-Ljbffr