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realtime

Site Reliability Engineer

realtime, Miami, Florida, us, 33222

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About Us Realtime technologies, LLC offers the most flexible cutting‑edge Retail Management Solutions that encompass sales, inventory management, frontline employee management and engagement, payments, business intelligence, and digital automation tools for the wireless industry. We support Fortune 500 companies, unify their customer experience, and remove pain points across multiple retail touchpoints. Realtime prides itself on fostering a team‑oriented culture and a dynamic work environment, where team members are set up to make meaningful contributions across the organization.

Site Reliability Engineer (SRE) – Platform Infrastructure Team (100% Remote, USA) Our team here at Realtime is looking for a Site Reliability Engineer to join our team. This SRE will be a key player in maintaining and improving the reliability of our systems. We’re seeking SREs with experience in infrastructure tools like Terraform, Bicep, and Ansible, spanning both on‑premise and cloud environments, including Azure. Your role will involve enhancing system stability, optimizing performance, and automating deployment processes. If you’re a proactive problem solver with a passion for infrastructure and continuous improvement, this SRE position offers an exciting opportunity to make a meaningful impact.

Responsibilities

Help maintain and enhance production monitoring and notifications

Improve reliability and quality of production systems

Measure and help optimize system performance

Work with delivery and other teams to identify points of potential failure and then work to help enhance and improve systems to mitigate

Participate in capacity planning

Create automation to improve deployment speed, testing, and responding to operational issues

Work to meet service level objectives.

Help build runbooks, tools, and other supporting tools to improve incident response

Monitor production systems and help manage incident response

Participate in post mortems, document outages, steps to recovery, future mitigation strategies

Work on both on‑premises (data center) and cloud‑based infrastructure (Azure)

Experience working with server operating systems like Windows, Unix, Linux

Experience working with monitoring via tools such as ELK stack, Grafana, Azure Application Insights

Experience with Git or other distributed source control systems

Qualifications

Bachelor’s degree (or equivalent) in computer science or related discipline

Experience with tools Terraform, Bicep, Ansible

Experience with both on‑premise and cloud providers, preferably Azure

Experience with Hyper‑V and VMWare

Experience with CI/CD pipelines like Azure Pipelines, GitHub Actions, and OctoDeploy

Experience with scripting languages like PowerShell, Python and Bash

Proactive approach to identifying problems, performance bottlenecks, and areas for improvement

Experience with observability tools like Grafana, UptimeRobot, ELK, PagerDuty

Experience working with Agile methodologies

Equal Opportunity Statement Realtime Technologies is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status.

Salary Range $70,000–$130,000 annually

What We Offer

A unique opportunity to shape the journey of Realtime

Working within a rapidly growing, game‑changing business

Remote, flexible working options

Competitive compensation

Generous STI and LTI provisions

Health, dental and vision insurance

Paid annual leave

Paid sick leave

401(k), and more

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