Rippling
About Rippling
Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third‑party apps like Slack and Microsoft 365—all within 90 seconds. Based in San Francisco, CA, Rippling has raised $1.2 B from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America’s best startup employers by Forbes. About the Role
This role requires flexibility across time zones to meet business needs. You will be scheduled to work during one of the following shifts: 6:00 AM – 2:30 PM PDT 9:00 AM – 5:30 PM PDT 11:00 AM – 8:30 PM PDT The position operates on a rotational shift basis and will require weekends. We are building a world‑class Support team committed to helping customers realize the full potential of Rippling. As a member of our quickly growing Travel Support team, you will be responsible for directly supporting agents and new hires, solving issues, communicating effectively, and collaborating with internal teams to remove any barriers for the traveler. What You Will Do
Support Rippling customers and resolve issues related to our Travel Products. Take charge of customer issues from start to finish in a dynamic and fast‑paced environment. Leverage phone, chat, email, and video conferencing to help customers optimize Rippling’s Travel Product. De‑escalate and resolve issues by leveraging platform and industry expertise. Document product functionality, country‑specific nuances, and train Global Support Team members. Become a product expert and a go‑to resource for customers and coworkers. Identify areas of improvement and work directly with Product and Engineering teams to share opportunities for automation or added features. Work well under time constraints and meet schedules, even with unexpected deadlines. What You Will Need
Over 5 years of experience in the travel industry, ideally including team lead or leadership responsibilities. Experience with Travelport or Sabre GDS. Proficient in English; written and verbal communication skills. Demonstrated problem‑solving skills with attention to detail. Organizational skills and experience in improving processes. Flexibility with changing job duties and responsibilities. Time‑management skills and the ability to prioritize. Two or more years of experience in instructional design and training delivery, preferably within the travel sector. Deep expertise in leveraging technology, including LMS platforms, e‑learning development, and virtual classrooms, to effectively train a dispersed, remote workforce. Track record of creating and optimizing training curricula that drive learner success. Additional Information
Rippling is an equal‑opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics. Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accommodations@rippling.com. Rippling values employees working in‑office to foster a collaborative work environment and company culture. For office‑based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee’s role. Pay Range
The salary for US‑based employees will be aligned with one of the following ranges based on location. Final offer amounts may vary. 25 – 39 USD per hour (US Tier 3) 27 – 41 USD per hour (US Tier 2)
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Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third‑party apps like Slack and Microsoft 365—all within 90 seconds. Based in San Francisco, CA, Rippling has raised $1.2 B from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America’s best startup employers by Forbes. About the Role
This role requires flexibility across time zones to meet business needs. You will be scheduled to work during one of the following shifts: 6:00 AM – 2:30 PM PDT 9:00 AM – 5:30 PM PDT 11:00 AM – 8:30 PM PDT The position operates on a rotational shift basis and will require weekends. We are building a world‑class Support team committed to helping customers realize the full potential of Rippling. As a member of our quickly growing Travel Support team, you will be responsible for directly supporting agents and new hires, solving issues, communicating effectively, and collaborating with internal teams to remove any barriers for the traveler. What You Will Do
Support Rippling customers and resolve issues related to our Travel Products. Take charge of customer issues from start to finish in a dynamic and fast‑paced environment. Leverage phone, chat, email, and video conferencing to help customers optimize Rippling’s Travel Product. De‑escalate and resolve issues by leveraging platform and industry expertise. Document product functionality, country‑specific nuances, and train Global Support Team members. Become a product expert and a go‑to resource for customers and coworkers. Identify areas of improvement and work directly with Product and Engineering teams to share opportunities for automation or added features. Work well under time constraints and meet schedules, even with unexpected deadlines. What You Will Need
Over 5 years of experience in the travel industry, ideally including team lead or leadership responsibilities. Experience with Travelport or Sabre GDS. Proficient in English; written and verbal communication skills. Demonstrated problem‑solving skills with attention to detail. Organizational skills and experience in improving processes. Flexibility with changing job duties and responsibilities. Time‑management skills and the ability to prioritize. Two or more years of experience in instructional design and training delivery, preferably within the travel sector. Deep expertise in leveraging technology, including LMS platforms, e‑learning development, and virtual classrooms, to effectively train a dispersed, remote workforce. Track record of creating and optimizing training curricula that drive learner success. Additional Information
Rippling is an equal‑opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics. Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accommodations@rippling.com. Rippling values employees working in‑office to foster a collaborative work environment and company culture. For office‑based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee’s role. Pay Range
The salary for US‑based employees will be aligned with one of the following ranges based on location. Final offer amounts may vary. 25 – 39 USD per hour (US Tier 3) 27 – 41 USD per hour (US Tier 2)
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