Rippling
Technical Account Manager, Direct (Strategic)
Rippling, San Francisco, California, United States, 94199
Technical Account Manager, Direct (Strategic)
Join to apply for the
Technical Account Manager, Direct (Strategic)
role at
Rippling
About Rippling Rippling gives businesses one place to run HR, IT, and Finance. It combines HR, payroll, expenses, benefits, and device management into a single system, allowing you to hire a new employee anywhere in the world and set up payroll, corporate card, computer, benefits, and third‑party apps like Slack and Microsoft 365—all within 90 seconds. Based in San Francisco, CA, Rippling has raised $1.4 B+ from top investors and was named one of America’s best startup employers by Forbes.
About The Role Rippling is seeking a customer‑obsessed
Technical Account Manager (TAM)
to join our rapidly scaling Customer Success organization. As an emerging strategic technical advisor for our largest and most complex customers, you will serve as a single point of contact for solving intricate technical challenges, act as a liaison between customers and internal product and engineering teams, and own long‑term relationships to drive rapid resolution of critical customer milestones.
What You Will Do
Act as a trusted technical and strategic advisor by becoming a subject‑matter expert across Rippling’s entire platform, including regulated fields like payroll, benefits administration, and HR.
Provide proactive technical consultation by translating complex technical resolutions and RCAs into best‑practice recommendations that help customers optimize workflows and prevent future issues.
Serve as the primary cross‑functional liaison between each customer and our internal Product, Engineering, and Support teams to drive rapid resolution of critical issues.
Build long‑term relationships by owning a book of clients and guiding them through key milestones such as open enrollment and year‑end payroll filing.
Identify and qualify add‑on opportunities and support renewal negotiations in partnership with your Account Manager counterparts.
Master the Rippling product suite to understand how our offerings work together.
Work directly with customers to understand their core business needs and advise on the most effective Rippling solutions.
What You Will Need
3–5+ years of experience in a technical, customer‑facing role at a SaaS company (e.g., TAM, Customer Success Manager).
Proven subject‑matter expertise in B2B SaaS, HR, Payroll, Benefits Administration, or IT.
Exceptional problem‑solving and technical troubleshooting skills.
Stellar written and verbal communication skills with a track record of building strong customer relationships.
Demonstrated ability to manage a portfolio of 10–15 accounts with $500k+ ARR and adapt to changing responsibilities.
Passion for training both customers and internal teams.
Bonus Points
Experience at a technology‑focused PEO or HRIS company.
Experience with a multi‑product platform.
Additional Information Rippling is an equal‑opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on protected characteristics. We provide reasonable accommodations for candidates with disabilities. Rippling highly values in‑office work to foster collaboration; office‑based employees are expected to work in the office at least three days a week (subject to current policy).
This role will receive a competitive salary, benefits, and equity. Salary ranges for US‑based employees are based on location and may vary; see
here
for specific tiers.
Please note:
We are not currently able to consider or hire any candidates located in the greater San Francisco Bay Area or New York City metropolitan area.
The pay range for this role is: • 89,000 – 112,000 USD per year (US Tier 2) • 84,000 – 105,000 USD per year (US Tier 3)
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Customer Service, Information Technology, and Project Management
Industries Software Development
#J-18808-Ljbffr
Technical Account Manager, Direct (Strategic)
role at
Rippling
About Rippling Rippling gives businesses one place to run HR, IT, and Finance. It combines HR, payroll, expenses, benefits, and device management into a single system, allowing you to hire a new employee anywhere in the world and set up payroll, corporate card, computer, benefits, and third‑party apps like Slack and Microsoft 365—all within 90 seconds. Based in San Francisco, CA, Rippling has raised $1.4 B+ from top investors and was named one of America’s best startup employers by Forbes.
About The Role Rippling is seeking a customer‑obsessed
Technical Account Manager (TAM)
to join our rapidly scaling Customer Success organization. As an emerging strategic technical advisor for our largest and most complex customers, you will serve as a single point of contact for solving intricate technical challenges, act as a liaison between customers and internal product and engineering teams, and own long‑term relationships to drive rapid resolution of critical customer milestones.
What You Will Do
Act as a trusted technical and strategic advisor by becoming a subject‑matter expert across Rippling’s entire platform, including regulated fields like payroll, benefits administration, and HR.
Provide proactive technical consultation by translating complex technical resolutions and RCAs into best‑practice recommendations that help customers optimize workflows and prevent future issues.
Serve as the primary cross‑functional liaison between each customer and our internal Product, Engineering, and Support teams to drive rapid resolution of critical issues.
Build long‑term relationships by owning a book of clients and guiding them through key milestones such as open enrollment and year‑end payroll filing.
Identify and qualify add‑on opportunities and support renewal negotiations in partnership with your Account Manager counterparts.
Master the Rippling product suite to understand how our offerings work together.
Work directly with customers to understand their core business needs and advise on the most effective Rippling solutions.
What You Will Need
3–5+ years of experience in a technical, customer‑facing role at a SaaS company (e.g., TAM, Customer Success Manager).
Proven subject‑matter expertise in B2B SaaS, HR, Payroll, Benefits Administration, or IT.
Exceptional problem‑solving and technical troubleshooting skills.
Stellar written and verbal communication skills with a track record of building strong customer relationships.
Demonstrated ability to manage a portfolio of 10–15 accounts with $500k+ ARR and adapt to changing responsibilities.
Passion for training both customers and internal teams.
Bonus Points
Experience at a technology‑focused PEO or HRIS company.
Experience with a multi‑product platform.
Additional Information Rippling is an equal‑opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on protected characteristics. We provide reasonable accommodations for candidates with disabilities. Rippling highly values in‑office work to foster collaboration; office‑based employees are expected to work in the office at least three days a week (subject to current policy).
This role will receive a competitive salary, benefits, and equity. Salary ranges for US‑based employees are based on location and may vary; see
here
for specific tiers.
Please note:
We are not currently able to consider or hire any candidates located in the greater San Francisco Bay Area or New York City metropolitan area.
The pay range for this role is: • 89,000 – 112,000 USD per year (US Tier 2) • 84,000 – 105,000 USD per year (US Tier 3)
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Customer Service, Information Technology, and Project Management
Industries Software Development
#J-18808-Ljbffr