Best Buy
SAS Customer Service Specialist, SAS
Best Buy, Santa Clarita, California, United States, 91382
Pacific Sales Customer Service Specialist
What does a Pacific Sales Customer Service Specialist do? This role is responsible for ensuring fast, friendly, and accurate processing for all Pacific Sales customer transactions. The primary responsibilities are to provide an excellent customer experience and accurately process customer transactions, which include new orders, returns, exchanges, releases and following the 5 steps of the sale. The role also supports the sales floor in customer follow‑up, which may include scheduling deliveries, checking on purchase orders or conducting stock checks. The Specialist supports Inventory processes, which may include warehouse functions such as unaccounted research, receiving, shipping and will calls. This role keeps the Customer Service work center well‑organized by creating solutions to organizational challenges and is also responsible for selling accessories and general service contracts to customers during the review of sales orders.
Responsibilities
Process transactions such as new orders, returns & exchanges, releases, etc. in a timely and efficient manner.
Follow the sales steps to offer each customer the complete solution (accessories and general service contracts) for their purchase.
Support the Sales Specialists through customer follow‑up, scheduling deliveries, reconciling purchase orders, and stock checks.
Answer incoming calls and prepare shipping invoices.
Complete report reconciliations such as the calling report and daily deposit entry.
Maintain ongoing organization of the Customer Service work center.
Assist inventory processes such as report reconciliations (unaccounted research report), receiving product, shipping product or customer will calls.
Professional Requirements Basic Qualifications
High School Diploma or equivalent.
1 year customer service or other retail sales experience.
Preferred Qualifications
Associate degree or above in Business Management or related field.
Base Pay Range $17.81/hr - $20.57/hr
Best Buy is an equal opportunity employer.
Application deadline: Minimum of 5 days from the posting date.
Position Type: Part‑time
Employment Type: Part‑time
Seniority level: Not Applicable
Job Function: Other
Industries: Retail
Location: Valencia, CA - 91355
#J-18808-Ljbffr
Responsibilities
Process transactions such as new orders, returns & exchanges, releases, etc. in a timely and efficient manner.
Follow the sales steps to offer each customer the complete solution (accessories and general service contracts) for their purchase.
Support the Sales Specialists through customer follow‑up, scheduling deliveries, reconciling purchase orders, and stock checks.
Answer incoming calls and prepare shipping invoices.
Complete report reconciliations such as the calling report and daily deposit entry.
Maintain ongoing organization of the Customer Service work center.
Assist inventory processes such as report reconciliations (unaccounted research report), receiving product, shipping product or customer will calls.
Professional Requirements Basic Qualifications
High School Diploma or equivalent.
1 year customer service or other retail sales experience.
Preferred Qualifications
Associate degree or above in Business Management or related field.
Base Pay Range $17.81/hr - $20.57/hr
Best Buy is an equal opportunity employer.
Application deadline: Minimum of 5 days from the posting date.
Position Type: Part‑time
Employment Type: Part‑time
Seniority level: Not Applicable
Job Function: Other
Industries: Retail
Location: Valencia, CA - 91355
#J-18808-Ljbffr