Tri Source International LLC
Customer Experience Representative
Tri Source International LLC, Santa Clarita, California, United States, 91382
Base pay range
$37,045.00/yr - $39,000.00/yr
Join our Team! Are you someone who thrives in a fast‑paced environment, loves helping others, and knows how to bring positivity to every conversation? We're growing—and looking to build on our greatest strength:
our people . Come be a part of a team where your energy, accuracy, and attitude make all the difference!
About The Role As a
Client Experience Representative , you'll be a frontline hero—serving as a key contact for both service providers and premises owners. Handling
calls and emails daily , you'll assist clients with inquiries, guide them through essential processes, and ensure every interaction reflects our client's commitment to
exceptional service and code compliance .
This is a
productivity‑tracked
role where speed, accuracy, and customer satisfaction are critical to success. But don't worry—we set you up for success with
in‑depth training
and a clear path for growth.
About Our Client We support the
leading inspection, testing, and maintenance compliance software provider
serving fire departments and local governments across the U.S. Our work helps communities stay safe, connected, and compliant—every day.
Key Responsibilities
Handle inbound and outbound communication (calls/emails) with professionalism and accuracy
Assist service providers and property owners with questions, next steps, and process guidance
Document all customer interactions and issues in our CRM
Maintain a working knowledge of our clients services, tools, and escalation protocols
Deliver best‑in‑class service by maintaining a calm, efficient, and friendly tone at all times
Collaborate with internal departments to resolve complex issues and share feedback
Requirements
Experience: 2+ years of customer service or retail experience
Background: call center, service desk, or front‑line support experience preferred
Tech‑Savvy: Previous experience using CRM systems preferred
Traits: Dependable, attentive, eager to learn, self‑starter, positive attitude
Education: High School diploma, Associate's degree or higher preferred
Benefits
Pay starting at $17.81/hr
High Growth / Rewarding Environment
Bonuses
Sick Time
PTO
Health Insurance
401k matching
Snacks/Drinks
Hiring Now!
Location 27819 Smyth Drive, Valencia, CA 91355
Company Culture & Mission Tri Source International makes outsourcing simple so that our clients can focus on their core business and drive sales growth. We are the sales, customer service, and back‑office support engine behind many top brands, products, and services. We are very selective with the partners with whom we engage as well as the teammates we invite to be a part of our family. This keeps us focused on our Values: People, Passion, Balance, Transparency, Results, and Fun!
#J-18808-Ljbffr
Join our Team! Are you someone who thrives in a fast‑paced environment, loves helping others, and knows how to bring positivity to every conversation? We're growing—and looking to build on our greatest strength:
our people . Come be a part of a team where your energy, accuracy, and attitude make all the difference!
About The Role As a
Client Experience Representative , you'll be a frontline hero—serving as a key contact for both service providers and premises owners. Handling
calls and emails daily , you'll assist clients with inquiries, guide them through essential processes, and ensure every interaction reflects our client's commitment to
exceptional service and code compliance .
This is a
productivity‑tracked
role where speed, accuracy, and customer satisfaction are critical to success. But don't worry—we set you up for success with
in‑depth training
and a clear path for growth.
About Our Client We support the
leading inspection, testing, and maintenance compliance software provider
serving fire departments and local governments across the U.S. Our work helps communities stay safe, connected, and compliant—every day.
Key Responsibilities
Handle inbound and outbound communication (calls/emails) with professionalism and accuracy
Assist service providers and property owners with questions, next steps, and process guidance
Document all customer interactions and issues in our CRM
Maintain a working knowledge of our clients services, tools, and escalation protocols
Deliver best‑in‑class service by maintaining a calm, efficient, and friendly tone at all times
Collaborate with internal departments to resolve complex issues and share feedback
Requirements
Experience: 2+ years of customer service or retail experience
Background: call center, service desk, or front‑line support experience preferred
Tech‑Savvy: Previous experience using CRM systems preferred
Traits: Dependable, attentive, eager to learn, self‑starter, positive attitude
Education: High School diploma, Associate's degree or higher preferred
Benefits
Pay starting at $17.81/hr
High Growth / Rewarding Environment
Bonuses
Sick Time
PTO
Health Insurance
401k matching
Snacks/Drinks
Hiring Now!
Location 27819 Smyth Drive, Valencia, CA 91355
Company Culture & Mission Tri Source International makes outsourcing simple so that our clients can focus on their core business and drive sales growth. We are the sales, customer service, and back‑office support engine behind many top brands, products, and services. We are very selective with the partners with whom we engage as well as the teammates we invite to be a part of our family. This keeps us focused on our Values: People, Passion, Balance, Transparency, Results, and Fun!
#J-18808-Ljbffr