Hilton Worldwide, Inc.
Director of Resort Lifestyle Experiences - The Diplomat Beach Resort, a Curio Co
Hilton Worldwide, Inc., Tallahassee, Florida, United States
Director of Resort Lifestyle Experiences - The Diplomat Beach Resort, a Curio Collection by Hilton
Job Number: HOT0BZUP
Work Locations The Diplomat Beach Resort 3555 S Ocean Dr Hollywood, FL 33019
The Diplomat Resort & Spa Hollywood is seeking an organized, dynamic Director of Resort Lifestyle Experiences to lead the team. We are looking for someone who is guest and service focused, with solid relationship building and problem‑solving skills. A collaborative approach, along with the ability to cultivate a positive culture and union experience, will round out our ideal candidate.
The Diplomat Resort & Spa Hollywood, a Curio Collection by Hilton, boasts 1,000 rooms and 200,000 square feet of space. It is ideally situated on the golden sand beaches of Hollywood, Florida, this impressive hotel offers the ideal retreat. Every day at our distinctively unique resort is memorable. Whatever your pleasure, there is plenty to do at and around our stunning beach resort. Relax in a poolside cabana by our one‑of‑a‑kind, infinity‑edge pool featuring a porthole with two waterfalls overflowing into a 240‑foot lagoon pool. Play golf just a mile away on an 18‑hole championship course featuring 6,800 yards on a par 72 for a challenging game, or play a set on one of ten tennis courts located there. The resort’s luxurious full‑service spa showcases scenic ocean views. Adjacent to the spa is a two‑story, 24‑hour fitness center.
What will I be doing? As a Director of Resort Lifestyle Experiences, you will be responsible for directing and organizing all activities and services related to Recreation services, programs and events in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you will be responsible for performing the following tasks to the highest standards:
Lead and direct all Recreation operations to include, but not limited to, guest service, food and beverage selection and quality, merchandising and marketing, inventory management and cost controls, outlet reservations, systems use and management, budget and forecasting, report generation, department management and meeting participation and facilitation
Oversee and direct the coordination, promotion and facilitation of all activities, programs and events for Recreation operations (i.e., tennis tournaments, pool and water activities and contests, children’s programs, etc.)
Plan, organize and execute special events
Monitor and develop department head and team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
Develop and implement menus and food and beverage marketing strategies in partnership with the culinary team
Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
Ensure compliance with health, safety, sanitation and alcohol awareness standards
Recruit, interview and train team members
What are we looking for? We look for demonstration of our core values:
Hospitality
– We’re passionate about delivering exceptional guest experiences.
Integrity
– We do the right thing, all the time.
Leadership
– We’re leaders in our industry and in our communities.
Teamwork
– We’re team players in everything we do.
Ownership
– We’re the owners of our actions and decisions.
Now
– We operate with a sense of urgency and discipline.
In addition, we look for the demonstration of the following key attributes:
Quality
Productivity
Customer Focus
What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing team members are at the heart of it all!
#J-18808-Ljbffr
Work Locations The Diplomat Beach Resort 3555 S Ocean Dr Hollywood, FL 33019
The Diplomat Resort & Spa Hollywood is seeking an organized, dynamic Director of Resort Lifestyle Experiences to lead the team. We are looking for someone who is guest and service focused, with solid relationship building and problem‑solving skills. A collaborative approach, along with the ability to cultivate a positive culture and union experience, will round out our ideal candidate.
The Diplomat Resort & Spa Hollywood, a Curio Collection by Hilton, boasts 1,000 rooms and 200,000 square feet of space. It is ideally situated on the golden sand beaches of Hollywood, Florida, this impressive hotel offers the ideal retreat. Every day at our distinctively unique resort is memorable. Whatever your pleasure, there is plenty to do at and around our stunning beach resort. Relax in a poolside cabana by our one‑of‑a‑kind, infinity‑edge pool featuring a porthole with two waterfalls overflowing into a 240‑foot lagoon pool. Play golf just a mile away on an 18‑hole championship course featuring 6,800 yards on a par 72 for a challenging game, or play a set on one of ten tennis courts located there. The resort’s luxurious full‑service spa showcases scenic ocean views. Adjacent to the spa is a two‑story, 24‑hour fitness center.
What will I be doing? As a Director of Resort Lifestyle Experiences, you will be responsible for directing and organizing all activities and services related to Recreation services, programs and events in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you will be responsible for performing the following tasks to the highest standards:
Lead and direct all Recreation operations to include, but not limited to, guest service, food and beverage selection and quality, merchandising and marketing, inventory management and cost controls, outlet reservations, systems use and management, budget and forecasting, report generation, department management and meeting participation and facilitation
Oversee and direct the coordination, promotion and facilitation of all activities, programs and events for Recreation operations (i.e., tennis tournaments, pool and water activities and contests, children’s programs, etc.)
Plan, organize and execute special events
Monitor and develop department head and team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
Develop and implement menus and food and beverage marketing strategies in partnership with the culinary team
Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
Ensure compliance with health, safety, sanitation and alcohol awareness standards
Recruit, interview and train team members
What are we looking for? We look for demonstration of our core values:
Hospitality
– We’re passionate about delivering exceptional guest experiences.
Integrity
– We do the right thing, all the time.
Leadership
– We’re leaders in our industry and in our communities.
Teamwork
– We’re team players in everything we do.
Ownership
– We’re the owners of our actions and decisions.
Now
– We operate with a sense of urgency and discipline.
In addition, we look for the demonstration of the following key attributes:
Quality
Productivity
Customer Focus
What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing team members are at the heart of it all!
#J-18808-Ljbffr