EPATHUSA
Job Description
Seeking a Desktop Support Technician to provide desktop / laptop / thing client support both desk-side and remotely, as well as:
Install, patch, and troubleshoot Windows 7/10. Troubleshoot issues with Microsoft 2019 and Office 365 products. Configure and troubleshoot Windows networking (TCP/IP). Escalate issues to next-level support or management as appropriate. Troubleshoot issues with Microsoft Edge and Google Chrome. Provide support using remote tools. Install and troubleshoot a variety of in-house developed and third-party software. Troubleshoot desktop and network printer issues. Support Google Workspace products. Support Apple devices (iPad, iPhone). Understand and support Microsoft Active Directory (client-side). Implement hard drive encryption, preferably using Bitlocker and McAfee. Modify system registry as needed. Requirements
Skills Required/Preferred Years Candidate Experience Industry certification (A+, Network+, MCP, etc) Required 4
Relevant experience and preferred education of 2 year degree or equivalent technical study Required 4
Experienced in PC (desktop/laptop/thin client) support - both desk side and remotely Required 4
Windows 7/10 installation, patching, and troubleshooting Required 4
Ability to troubleshoot issues with Microsoft 2019 Required 4
Windows networking TCP/IP Configuration and troubleshooting Required 4
Escalate issues to next level support and or management accordingly Required 4
Ability to troubleshoot issues with Microsoft Edge and Google Chrome Required 4
Demonstrated experience providing support with remote tools Required 4
Ability to install and troubleshoot issues with a variety of in-house developed and 3rd party software Required 4
Troubleshoot desktop and network printers issues Required 4
Experienced in Google Workspace products Required 4
Experience in Apple device support (iPad, iPhone) Required 4
Experience with hard drive encryption - preference for Bitlocker and McAfee Required 4
Ability to modify system registry Required 4
Benefits
Benefit Package includes:
Paid Sick Time Insurance for Medical, Dental, Vision and Life Available 401(k) including Employer Match HSA, Short-term & Long-term Disability Available We are an EEO/Veterans/Disabled employer
Install, patch, and troubleshoot Windows 7/10. Troubleshoot issues with Microsoft 2019 and Office 365 products. Configure and troubleshoot Windows networking (TCP/IP). Escalate issues to next-level support or management as appropriate. Troubleshoot issues with Microsoft Edge and Google Chrome. Provide support using remote tools. Install and troubleshoot a variety of in-house developed and third-party software. Troubleshoot desktop and network printer issues. Support Google Workspace products. Support Apple devices (iPad, iPhone). Understand and support Microsoft Active Directory (client-side). Implement hard drive encryption, preferably using Bitlocker and McAfee. Modify system registry as needed. Requirements
Skills Required/Preferred Years Candidate Experience Industry certification (A+, Network+, MCP, etc) Required 4
Relevant experience and preferred education of 2 year degree or equivalent technical study Required 4
Experienced in PC (desktop/laptop/thin client) support - both desk side and remotely Required 4
Windows 7/10 installation, patching, and troubleshooting Required 4
Ability to troubleshoot issues with Microsoft 2019 Required 4
Windows networking TCP/IP Configuration and troubleshooting Required 4
Escalate issues to next level support and or management accordingly Required 4
Ability to troubleshoot issues with Microsoft Edge and Google Chrome Required 4
Demonstrated experience providing support with remote tools Required 4
Ability to install and troubleshoot issues with a variety of in-house developed and 3rd party software Required 4
Troubleshoot desktop and network printers issues Required 4
Experienced in Google Workspace products Required 4
Experience in Apple device support (iPad, iPhone) Required 4
Experience with hard drive encryption - preference for Bitlocker and McAfee Required 4
Ability to modify system registry Required 4
Benefits
Benefit Package includes:
Paid Sick Time Insurance for Medical, Dental, Vision and Life Available 401(k) including Employer Match HSA, Short-term & Long-term Disability Available We are an EEO/Veterans/Disabled employer