The Crescent Hotel, Fort Worth
Accounts Receivable Specialist
The Crescent Hotel, Fort Worth, Fort Worth, Texas, United States, 76102
Join the
Accounts Receivable Specialist
role at
The Crescent Hotel, Fort Worth
Overview The Accounts Receivable Clerk ensures proper review, timely processing, and communication of all guest billing and collection in accordance with Highgate Hotel policies and procedures.
Responsibilities
Maintain a warm and friendly demeanor at all times.
Communicate verbally and in writing with all levels of employees and guests in a courteous, service‑oriented manner.
Listen to, understand, and clarify concerns raised by employees and guests.
Multitask and prioritize departmental functions to meet deadlines.
Attend all hotel required meetings and trainings.
Maintain regular attendance in compliance with Highgate Hotel Standards.
Maintain high standards of personal appearance and grooming, wearing the proper uniform and nametag.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Maximize productivity, identify problem areas, and assist in implementing solutions.
Handle problems by anticipating, preventing, identifying, and solving as necessary.
Understand and apply complex information, data, etc. from various sources to meet objectives.
Cross‑train in other hotel related areas.
Maintain confidentiality of information.
Show initiative, including anticipating guest or operational needs.
Fundamental Requirements
Assist the sales effort in establishing customer credit in accordance with Highgate Hotel policies and procedures, including the application process, reference checks, credit limits, direct bill listing, deposit requirements, and other credit activities.
Provide customers with accurate and timely invoices, statements, and schedules.
Respond to customer inquiries in a timely fashion. Communicate issues and disputes to operating departments and supervisor.
Maintain an efficient collection process, including organized filing and tracing, demand letters, returned checks, chargebacks, collection calls, and bad debt write‑offs.
Ensure proper internal control by monitoring the guest ledger, advance deposit ledger, and related subsidiary ledgers.
Implement credit training in the operating department to include proper credit card, cash and check acceptance, limits and approval for direct bill listing.
Monitor and prepare financial reports in accordance with Highgate Hotel requirements, meeting due dates (month‑end aging reports, weekly aging transmission to the Corporate Office, etc.).
Attend and contribute to periodic meetings (pre‑convention, credit, etc.) to maintain favorable working relationships and improve morale, productivity and efficiency.
Keep supervisor informed of any unusual events and deviations of policies or procedures.
Ensure overall guest satisfaction.
Maximize productivity, identify problem areas, and assist in finding and implementing solutions.
Qualifications
High School diploma or equivalent required.
At least one year of progressive experience in a hotel or related field preferred.
College coursework in a related field helpful.
Ability to understand and utilize basic computer equipment and applications, including word processing and spreadsheet applications.
Physical Requirements
Flexible and long hours sometimes required.
Sedentary work – Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Location & Compensation Fort Worth, TX – $58,000 - $63,000 (1 week ago)
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Accounts Receivable Specialist
role at
The Crescent Hotel, Fort Worth
Overview The Accounts Receivable Clerk ensures proper review, timely processing, and communication of all guest billing and collection in accordance with Highgate Hotel policies and procedures.
Responsibilities
Maintain a warm and friendly demeanor at all times.
Communicate verbally and in writing with all levels of employees and guests in a courteous, service‑oriented manner.
Listen to, understand, and clarify concerns raised by employees and guests.
Multitask and prioritize departmental functions to meet deadlines.
Attend all hotel required meetings and trainings.
Maintain regular attendance in compliance with Highgate Hotel Standards.
Maintain high standards of personal appearance and grooming, wearing the proper uniform and nametag.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Maximize productivity, identify problem areas, and assist in implementing solutions.
Handle problems by anticipating, preventing, identifying, and solving as necessary.
Understand and apply complex information, data, etc. from various sources to meet objectives.
Cross‑train in other hotel related areas.
Maintain confidentiality of information.
Show initiative, including anticipating guest or operational needs.
Fundamental Requirements
Assist the sales effort in establishing customer credit in accordance with Highgate Hotel policies and procedures, including the application process, reference checks, credit limits, direct bill listing, deposit requirements, and other credit activities.
Provide customers with accurate and timely invoices, statements, and schedules.
Respond to customer inquiries in a timely fashion. Communicate issues and disputes to operating departments and supervisor.
Maintain an efficient collection process, including organized filing and tracing, demand letters, returned checks, chargebacks, collection calls, and bad debt write‑offs.
Ensure proper internal control by monitoring the guest ledger, advance deposit ledger, and related subsidiary ledgers.
Implement credit training in the operating department to include proper credit card, cash and check acceptance, limits and approval for direct bill listing.
Monitor and prepare financial reports in accordance with Highgate Hotel requirements, meeting due dates (month‑end aging reports, weekly aging transmission to the Corporate Office, etc.).
Attend and contribute to periodic meetings (pre‑convention, credit, etc.) to maintain favorable working relationships and improve morale, productivity and efficiency.
Keep supervisor informed of any unusual events and deviations of policies or procedures.
Ensure overall guest satisfaction.
Maximize productivity, identify problem areas, and assist in finding and implementing solutions.
Qualifications
High School diploma or equivalent required.
At least one year of progressive experience in a hotel or related field preferred.
College coursework in a related field helpful.
Ability to understand and utilize basic computer equipment and applications, including word processing and spreadsheet applications.
Physical Requirements
Flexible and long hours sometimes required.
Sedentary work – Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Location & Compensation Fort Worth, TX – $58,000 - $63,000 (1 week ago)
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