Iron Systems, Inc
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Desktop Support Engineer L1
role at
Iron Systems, Inc .
Austin, TX $54,700.00-$122,200.00
Responsibilities
Installing, configuring, and maintaining desktop computers, peripheral equipment, and software within established standards and guidelines.
Hardware/software troubleshooting and resolution.
Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers.
Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologies.
Network & Sharing printer installation.
Knowledge of Office 365 support.
Coverage/compliance software installation and troubleshooting.
Good knowledge of DHCP, DNS.
Maintain IT inventory, coordinate vendor support, and assist with procurement.
Strictly adhere to defined Service Level Agreements (SLA’s).
Support recurring meetings, events, and after-hours activities as required.
Document incidents, problems, and resolutions for future reference and for the knowledge base.
Good to Have Skills
L1 level network troubleshooting and resolution for LAN connectivity.
Hands & feet support to backend team for network/server/application issue.
Working with vendor support contacts to resolve technical issues.
Labelling racks & devices.
Server mounting/movement.
Hands & feet support for DC (compute, storage, backup, network). Hands & feet support requirement for physical servers, network devices, storage, etc. Device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking, etc.
Seniority level Entry level
Employment type Full-time
Job function Information Technology
Industries IT Services and IT Consulting
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Desktop Support Engineer L1
role at
Iron Systems, Inc .
Austin, TX $54,700.00-$122,200.00
Responsibilities
Installing, configuring, and maintaining desktop computers, peripheral equipment, and software within established standards and guidelines.
Hardware/software troubleshooting and resolution.
Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers.
Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologies.
Network & Sharing printer installation.
Knowledge of Office 365 support.
Coverage/compliance software installation and troubleshooting.
Good knowledge of DHCP, DNS.
Maintain IT inventory, coordinate vendor support, and assist with procurement.
Strictly adhere to defined Service Level Agreements (SLA’s).
Support recurring meetings, events, and after-hours activities as required.
Document incidents, problems, and resolutions for future reference and for the knowledge base.
Good to Have Skills
L1 level network troubleshooting and resolution for LAN connectivity.
Hands & feet support to backend team for network/server/application issue.
Working with vendor support contacts to resolve technical issues.
Labelling racks & devices.
Server mounting/movement.
Hands & feet support for DC (compute, storage, backup, network). Hands & feet support requirement for physical servers, network devices, storage, etc. Device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking, etc.
Seniority level Entry level
Employment type Full-time
Job function Information Technology
Industries IT Services and IT Consulting
#J-18808-Ljbffr