Xtensys
Join to apply for the
Senior Desktop Support Technician
role at
Xtensys .
3 days ago – Be among the first 25 applicants.
Xtensys, a recently established managed service provider, delivers cutting‑edge technology to health systems, starting in NY and expanding beyond. Owned by two industry leaders focused on innovation in rural and community health, we are rapidly growing with several major initiatives underway. We are seeking an experienced Senior Desktop Support Technician to join our team of 500 and support our exciting journey. We value people and we’re building a culture to match. If you are a collaborative, innovative, and strategic leader, we’d love to talk.
Job Summary Under the direction of the Desktop Support Manager with limited supervision, a Senior Desktop Technician will provide technical software, hardware and network problem resolution to all computer users by performing question/problem diagnosis and guiding users through a step‑by‑step solution, either in a call center environment, remotely, or on‑site. The role includes clear communication of technical solutions, one‑on‑one user training, inventory and problem tracking database maintenance, and reporting. The Senior Desktop Support Technician will also assist with major project implementations, document new processes within Confluence, and provide vendor assistance when needed.
Key Responsibilities
Project participation: implementing desktop upgrades, software rollouts, and infrastructure improvements.
Mentorship and team leadership: providing guidance and training to junior desktop support technicians.
High‑level escalation for the Desktop Support team members.
Collaboration with other IT teams to ensure seamless support for end users.
Lead root cause analysis and implement long‑term solutions.
Diagnose and resolve problems for users of personal computers, including software, hardware, network connectivity, internet/intranet access, local and network printers.
Provide one‑on‑one problem resolution and follow‑up to ensure user satisfaction.
Configure, tag and deliver end‑user PCs, software and peripherals.
Assist with end‑user requests for application software access via the ticketing system.
Provide LAN and remote communications support between the personal computer environment and client computer systems.
Maintain accurate records of all support calls using ticketing software.
Schedule personal computer maintenance and upgrades to minimize downtime.
Follow up on assigned work until completion and communicate with the manager when additional help is needed.
Escalate problems to appropriate personnel when required.
Provide reports on work status for assigned tasks, projects and other ticketed issues.
Install and maintain anti‑virus software on all personal computers and laptops.
Prepare and maintain administrative installation and configuration documentation for supported applications and hardware.
Collaborate with internal and external (vendor) resources when needed.
Coordinate equipment and departmental moves involving PCs and network users.
Interact with all associates, staff and physicians courteously and respectfully.
Attend all annual mandatory educational programs as required by position.
Assist in network connectivity in network closets by patching network ports to switches without disruption to other clients.
Assist team members with escalation of issues that Junior/Desktop Support Technicians have.
Assist in large‑scale project implementations, from equipment needs to installation.
Maintain exceptional detail notation when creating documentation for new processes.
Qualifications And Experience
Minimum five years’ experience in a highly technical network environment utilizing TCP/IP network protocols.
Five years’ experience in PC hardware specifications, set‑up and configuration, software installation, memory management, and network security.
Five years’ experience in Windows operating systems.
Familiarity with administrative back‑office applications including Microsoft Azure, Intune and Exchange.
Experience in Healthcare IT is preferred.
Education / Certifications
High School diploma required.
Equivalent knowledge through completion of an associate’s degree in Information Technology or related field. CompTIA A+, Network+ preferred.
Travel Requirements
50% travel within an approximate 45‑mile range.
Physical Requirements
Finger dexterity, motor coordination, hand‑to‑eye coordination, color distinction, visual acuity, speech, sitting, handling, lifting, pushing, hearing, balancing, repetitive motions, stooping, bending, carrying, kneeling, clerical perception. Must be able to move, manipulate, and carry devices no heavier than fifty pounds.
Why Join Us
You can work alongside dynamic leaders and a passionate, mission‑driven team.
You’re able to enjoy a flexible, high‑impact role with major opportunities for growth.
You’ll receive a competitive salary, benefits, and career development pathways.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Information Technology
Industries Hospitals and Health Care
#J-18808-Ljbffr
Senior Desktop Support Technician
role at
Xtensys .
3 days ago – Be among the first 25 applicants.
Xtensys, a recently established managed service provider, delivers cutting‑edge technology to health systems, starting in NY and expanding beyond. Owned by two industry leaders focused on innovation in rural and community health, we are rapidly growing with several major initiatives underway. We are seeking an experienced Senior Desktop Support Technician to join our team of 500 and support our exciting journey. We value people and we’re building a culture to match. If you are a collaborative, innovative, and strategic leader, we’d love to talk.
Job Summary Under the direction of the Desktop Support Manager with limited supervision, a Senior Desktop Technician will provide technical software, hardware and network problem resolution to all computer users by performing question/problem diagnosis and guiding users through a step‑by‑step solution, either in a call center environment, remotely, or on‑site. The role includes clear communication of technical solutions, one‑on‑one user training, inventory and problem tracking database maintenance, and reporting. The Senior Desktop Support Technician will also assist with major project implementations, document new processes within Confluence, and provide vendor assistance when needed.
Key Responsibilities
Project participation: implementing desktop upgrades, software rollouts, and infrastructure improvements.
Mentorship and team leadership: providing guidance and training to junior desktop support technicians.
High‑level escalation for the Desktop Support team members.
Collaboration with other IT teams to ensure seamless support for end users.
Lead root cause analysis and implement long‑term solutions.
Diagnose and resolve problems for users of personal computers, including software, hardware, network connectivity, internet/intranet access, local and network printers.
Provide one‑on‑one problem resolution and follow‑up to ensure user satisfaction.
Configure, tag and deliver end‑user PCs, software and peripherals.
Assist with end‑user requests for application software access via the ticketing system.
Provide LAN and remote communications support between the personal computer environment and client computer systems.
Maintain accurate records of all support calls using ticketing software.
Schedule personal computer maintenance and upgrades to minimize downtime.
Follow up on assigned work until completion and communicate with the manager when additional help is needed.
Escalate problems to appropriate personnel when required.
Provide reports on work status for assigned tasks, projects and other ticketed issues.
Install and maintain anti‑virus software on all personal computers and laptops.
Prepare and maintain administrative installation and configuration documentation for supported applications and hardware.
Collaborate with internal and external (vendor) resources when needed.
Coordinate equipment and departmental moves involving PCs and network users.
Interact with all associates, staff and physicians courteously and respectfully.
Attend all annual mandatory educational programs as required by position.
Assist in network connectivity in network closets by patching network ports to switches without disruption to other clients.
Assist team members with escalation of issues that Junior/Desktop Support Technicians have.
Assist in large‑scale project implementations, from equipment needs to installation.
Maintain exceptional detail notation when creating documentation for new processes.
Qualifications And Experience
Minimum five years’ experience in a highly technical network environment utilizing TCP/IP network protocols.
Five years’ experience in PC hardware specifications, set‑up and configuration, software installation, memory management, and network security.
Five years’ experience in Windows operating systems.
Familiarity with administrative back‑office applications including Microsoft Azure, Intune and Exchange.
Experience in Healthcare IT is preferred.
Education / Certifications
High School diploma required.
Equivalent knowledge through completion of an associate’s degree in Information Technology or related field. CompTIA A+, Network+ preferred.
Travel Requirements
50% travel within an approximate 45‑mile range.
Physical Requirements
Finger dexterity, motor coordination, hand‑to‑eye coordination, color distinction, visual acuity, speech, sitting, handling, lifting, pushing, hearing, balancing, repetitive motions, stooping, bending, carrying, kneeling, clerical perception. Must be able to move, manipulate, and carry devices no heavier than fifty pounds.
Why Join Us
You can work alongside dynamic leaders and a passionate, mission‑driven team.
You’re able to enjoy a flexible, high‑impact role with major opportunities for growth.
You’ll receive a competitive salary, benefits, and career development pathways.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Information Technology
Industries Hospitals and Health Care
#J-18808-Ljbffr